Profit Focused Customer Care: Seven Proven Strategies 091509

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Presented by: John Goodman, Vice Chairman, TARP Worldwide
Hosted by: Sally Hurley, President, VIPdesk

1. Set proper customer expectations
2. Quantify impact for the CFO & CMO
3. Reduce Risk expenses
4. Gaining the CEO’s ear –becoming the Chief Customer Officer
5. Enhance your front line success
6. Implement technology that customers will enjoy –delivering psychic pizza
7. Sensibly creating remarkable delight

Published in: Business
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