1. FASTech
Value that Inspires, Field Automated Service Technician
Products that Serve
Prepared for:
Annual Super Barcode Boot Camp Date: November 1, 2011
©Copyright 2011 Softechnologies Corp All Rights Reserved

2. Traditional Field Service Challenges
CHALLENGE IMPACT
High fuel costs and ineffective scheduling Wasted time on the road, unrecoverable
expense
Idle resources, excessive windshield time Inability to service increasing volume of
work orders, lost revenue opportunities
Dispatching the wrong resources Prolonged or incomplete service, lower
profits
Limited visibility into customers, assets Compromised service levels, increased
and resources safety and regulatory compliance risk
Missed SLA response times Financial penalties, competitive pressure
Excessive billing cycle duration Increases risk for customer billing
disputes, extended AR days outstanding
Is Your Competition Impacted?
©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011

3. Solving Field Service Challenges
SOLUTION RESULT
Real-time scheduling Less windshield time, significantly
reduced fuel cost
Improved resource utilization Handle more work orders with fewer
resources
Dispatch the right resources at the right Better customer uptime, lower service
time costs
Complete, real-time visibility into the field Better decision making, service delivery,
safety and regulatory compliance
Accurate, contextual, location-based data Better responsiveness, shorter service =
improved customer service and retention
Real-time data capture, field payment Shorter billing cycle, fewer customer
collection billing disputes = Get Paid Faster!
Gain The Competitive Edge!
©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011

4. Field Service Automation
The FireKing Automation Project
By
Barb Bierman, VP of IT
FireKing Security Group
©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011

5. Who Has Automation Benefited?
Air Duct Cleaning General Contractor Plumbing Service
Alarm / Fire and Security Granite Countertop Installation Pool, Hot Tub, & Spa Service
Appliance Repair and Install Gutter Services Pressure Washing
Auto Detailing Service Handyman Service Property Management
Auto Glass Repair/Installation Hearth, Patio, & Barbeque Refrigeration Service
Boat Detailing and Cleaning Home Health Care Restoration Service
Building Maintenance Home Repair Roofing Services
Carpet & Rug Cleaning Home Theater Installation Satellite Dish Installation
Catering Service HVAC Service Septic Cleaning Service
Chimney Sweeps IT Services Security Service
Cleaning Services Janitorial & Custodial Shredding Service
Computer Service Landscaping Services Snow Removal
Drain Cleaning Service Lawn Care Service Telecom Service
Electrical Contracting Maid Services Tree Service
Event Planning Service Mechanical Service Upholstery Cleaners
Fire & Water Restoration Medical Equipment Service Water Treatment
Floor Polishing & Waxing Painting Service Window Cleaning
Garage Door Install & Service Patio and Deck Service Window Repair & Installation
Glass Replacement Pest Control Service Yard Care Services
©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011

6. Introducing FASTech
• Complete Field Service automation in one unique bundle
 Service Management Software
 Commercial-grade smartphone
 Wireless broadband data service
 One-stop service and support
• Service Management Software by Softechnologies
 Back office appointment booking, resource scheduling and dispatch
 Mobile workforce job status and data capture
 Technician tracking and location monitoring
• Commercial-Grade Smartphone by SystemID
 Integrated barcode scanner
 Integrated GPS receiver
 Windows Mobile 6.5
• Wireless Broadband Data Service by T-Mobile
©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011

7. Choose Your Bundle
Standard Bundle – $99 per month
 Express Service (appt booking, scheduling and dispatch)  Online Technical Support
 Mobile Service (job entry and data capture)  3-Day Device Repair Service
 Mobile Tracking (see where your workers are in the field)  Daily Backup Service
 Honeywell 6000 Mobile Computer  Data Import Self-Service
 T-Mobile Broadband Wireless Data (200 Mb monthly)
Value Bundle – $149 per month
 Standard Bundle options  Telephone Technical Support
 Turn-by-Turn Navigation  24-Hour Device Repair Service
 Field Inventory and Stock Management  Real-Time Data Recovery
 Unlimited Broadband Data Usage  QuickBooks Integration
 Annual Data Import Service
Premium Bundle – $189 per month
 Value Bundle options  Interactive Technical Support
 Field Payment Processing  Overnight Device Replacement
 Upgraded Mobile Hardware With Card Swipe and Printer  Discounted Supplies
Support  Custom Integration
 Unlimited Data Import Service
©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011

8. How It Works
STEP 1 – Signup at http://WirelessWorkforceAutomationForEmgergingBusiness.com
STEP 2 – Activate your service
STEP 3 – Attend online training
STEP 4 – Automate your business!!
©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011

9. Availability
• General Availability in Q1, 2012
 Basic Bundle – January, 2012
 Value Bundle – February, 2012
 Premium Bundle – March, 2012
• Early Adopter Program scheduled for December, 2011
 Interested parties contact SystemID for more information
©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011

10. Q&A
Thank You for Your Attendance
At
SystemID
Annual Super Barcode Boot Camp
©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011