Are you currently using Splunk to troubleshoot and monitor your IT environment? Do you want more out of Splunk but don’t know how? Here’s your chance to learn more about Splunk IT Service Intelligence (Splunk ITSI) and get hands-on with it for the very first time.
We’ll kick off this session with a discussion on the concept of services, KPIs and entities and demonstrate how to use them in Splunk IT Service Intelligence. We’ll help you build custom visualizations and dashboards for personalized service-centric views. We’ll teach you how to navigate across multiple KPIs, entities and events with built-in visualizations and intelligently troubleshoot and resolve problems faster using Splunk ITSI. We’ll also show you how to create correlations across KPIs easily and be alerted of “notable events” to catch these emerging problems quickly. At the end of this session, you will leave with an understanding of the unique monitoring approach Splunk ITSI delivers to maximize the value of your data in Splunk and how to accelerate visibility into your critical IT services.
30. Final Steps …
30
Set your thresholds:
● Aggregate (All)
● Per Entity
● Click “Add Threshold” TWICE
● Make the Neapolitan ice cream colors
Yellow, Green, Yellow
● Drag the sliders around in order to get
the current data graph entirely inside the
Green (normal) band
● Click Finish
● Other options are also available,
including adaptive thresholds and
anomaly detection
41. Finishing up …
41
• Add a ServiceHealthScore widget for Online
Store under Buttercup
• Choose a Viz Type with a sparkline graph, then
resize to make it look pretty
• Modify the Custom Drilldown action to go to
the saved glass table,
Buttercup Games Online Store
• Bonus Points: Make the label bigger, more
readable
• Click Save
• View when done
46. Multi-KPI Alerts and Notable Events
46
● Click on Notable Events Review
● Multiple KPIs and Healthscores can
be combined in sophisticated ways
to create Multi-KPI alerts
● When a Multi-KPI alert fires, one
of the outcomes is the creation of
a Notable Event
● Notable Events allow NOC
personnel and others to triage and
coordinate event management
efforts
47. Service Analyzer
47
● Click on Service Analyzer > Default Service Analyzer
● Back where we started!
● This view shows a “no-frills” list of
services (top) and hottest KPIs
(bottom)
● Provides a quick jumping off point
into Deep Dives and the Notable
Events Review
● It is useful for NOCs and others
who need a high-level situational
view
48. Wrap Up - Review
48
● High-value services can be decomposed and modeled in ITSI, using machine data
from the relevant systems
● Services and KPIs can be created in minutes, with sophisticated thresholding
techniques to distinguish “normal” from “not normal”
● Glass Tables allow service health and KPI metrics to be displayed in a way that
makes sense to specific groups, such as Executive Leadership, Business Service
Owners, the NOC, DevOps & Others
● Deep Dives allow KPIs to be compared side-by-side across any time range,
accelerating root cause analysis and significantly reducing MTTR
● Multi-KPI Alerts and Notable Events reduce alert noise, producing actionable
events and a means to manage them
● … and it’s fun to build!
51. 51
SEPT 26-29, 2016
WALT DISNEY WORLD, ORLANDO
SWAN AND DOLPHIN RESORTS
• 5000+ IT & Business Professionals
• 3 days of technical content
• 165+ sessions
• 80+ Customer Speakers
• 35+ Apps in Splunk Apps Showcase
• 75+ Technology Partners
• 1:1 networking: Ask The Experts and Security
Experts, Birds of a Feather and Chalk Talks
• NEW hands-on labs!
• Expanded show floor, Dashboards Control
Room & Clinic, and MORE!
The 7th Annual Splunk Worldwide Users’ Conference
PLUS Splunk University
• Three days: Sept 24-26, 2016
• Get Splunk Certified for FREE!
• Get CPE credits for CISSP, CAP, SSCP
• Save thousands on Splunk education!
52. A flying start to Service Intelligence
Start With A problem worth solving
Collaborate with Subject Matter Experts
Design Before Configuring