Speaker: Jen Slaski, Executive Director of Marketing Communications, Spiceworks
17:30 - 18:00
“I swear, I didn’t do anything!” How many times have you heard that from a user? Why won’t they just do what you told them to? And why are some of them just so darn maddening in general? (sigh) This “softer side of IT” session on Myers-Briggs personality psychology and change dynamics will provide some insights and ideas you can use to help you deal with the motley crew of users (and quirks!) you encounter every day.
16. The darling of difference? E vs. I.
Extrovert vs. introvert
17. E vs. I = 75% vs. 25% of people worldwide
Energized by outer world Energized inner world
Need to talk to clarify what they think Need to reflect before they talk
Can be seen as accessible and
understandable
Can be seen as subtle and
difficult to know well initially
Difficulty sitting & listening Work quietly w/o interruption
Work to change the world Work to understand the world
Interests often have breadth Interests often have depth
Interaction Concentration
Sociability Territoriality
Multiplicity of relationships Limited relationships
Expenditure of energies Conservation of energies
21. D4DR gene on chromosome 11: dopamine.
Controls excitement levels & is vital for motivation.
•E = gene is longer/less sensitive – so need to seek more thrill-seeking stimuli.
•I =gene is shorter more sensitive – receive ample stimulation w/quiet activities.
39. 5 tips for Es….
1. Minimize small talk…get to the point
2. Announce that you are “brainstorming”
3. Provide an agenda prior to your meetings
4. Explicitly call on/cede the floor to an I
5. Resist the urge to “just decide”