Need to improve customer experience CX? This is our step-by-step process for delivering excellent customer experience.

1. Customer Experience
(CX) Improvement
Process
https://www.getskore.com
Process diagrams to inspire

2. Overview
This Customer Experience (CX) Improvement Process is the approach we use with
our customers to help them improve customer experience. It is a step-by-step guide
that takes us through analysis, research, workshops and improvements. This is only
a sample of the content, if you’d like more then get in touch.
Process Examples
Process diagrams are typically associated with boring, technical diagrams used by
analysts in grey suits. They get created during projects and then filed away to gather
dust.
We use process diagrams as the basis for innovation, better design and developing
more effective teams in high performing organizations.
These process examples are designed to show you how process diagrams and
visualizations can be used to inspire your workforce and deliver excellence.
Customer Experience Improvement

3. Try the full interactive process diagram here: https://www.getskore.com/wp-
content/uploads/2016/03/Cx_mapping.html

4. Overview
Skore app is a rapid process mapping and analytics tool that helps teams understand
how stuff works so they can improve it. Part of what makes Skore app so quick and
easy to use is its simple structured approach.
Once you’ve mastered the approach you can get creative with how you present it
and inspire your colleagues.
How we created it
How it works
Describing how stuff works is as
easy as asking:
• What happens?
• Who does it?
• So that?
A simple activity in Skore app

5. The details
This is only the high level view of the process so only includes one level of detail.
However we do group the key activities into related articles using groups. In the
example we group together research and analysis.
How we created it
Related information
Some boxes have additional information that you
can access through the paperclip. This can contain
text descriptions and links to webpages and
documents.

6. Try it out
Try the full interactive process diagram here: https://www.getskore.com/wp-
content/uploads/2016/03/Cx_mapping.html
Learn more about Skore app: https://www.getskore.com
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Email: info@getskore.com