8 ways to deal with negative social media

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8 ways on how to deal with negative criticism in online communities and blogosphere, presented by Laurel Papworth at the Australian Human Resources Institute (AHRI) in Melbourne, Australia Oct 2011. http://laurelpapworth.com/8-ways-to-deal-with-negative-comments-on-blogs-and-social-media/ for more information

Published in: Business, Technology

8 ways to deal with negative social media

  1. 1. Social Media Social Networks Social Media 8 Steps to Managing Negative Comments in Online Communities laurelpapworth.comFriday, 11 November 2011 1
  2. 2. Social Media Social Networks Laurel Papworth •slides at http://slideshare.net/silkcharm •delicious http://delicious.com/lpapworth/ sep2010 •blog at http://laurelpapworth.com •email laurel@laurelpapworth.com •phone +61 (0)432 684992 •Twitter @SilkCharm •iTunes Social Media Business podcast reference laurelpapworth.comFriday, 11 November 2011 2
  3. 3. Social Media Social Networks http://laurelpapworth.com/courses laurelpapworth.comFriday, 11 November 2011 3
  4. 4. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 4
  5. 5. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 5
  6. 6. Social Media Social Networks Yammer - an Internal Facebook laurelpapworth.comFriday, 11 November 2011 6
  7. 7. Social Media Social Networks Badging & Recognition Features Define badges with graphics and descriptions Configure rules and weights for scoring Manually assign badges or allow users to earn by actions Track progress, show awarded badges, and show leaders View recognition events in stream Select inputs from SharePoint or external systems Run administrative reports on users and earned badges Newsgator laurelpapworth.comFriday, 11 November 2011 7
  8. 8. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 8
  9. 9. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 8
  10. 10. Social Media Social Networks My last 24 hours laurelpapworth.comFriday, 11 November 2011 9
  11. 11. Friday, 11 November 2011 10
  12. 12. Social Media Social Networks http://qantaspilots.com.au/ laurelpapworth.comFriday, 11 November 2011 11
  13. 13. Social Media Social Networks Barrage of tweets from social media consultant with Police laurelpapworth.comFriday, 11 November 2011 12
  14. 14. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 13
  15. 15. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 14
  16. 16. Social Media Social Networks Ignore Flickr: Sokabs laurelpapworth.comFriday, 11 November 2011 15
  17. 17. Ararat Rural City Council - Official site https:// www.facebook.com/ groups/ 238483536657/ Ignore a 15 comment discussion on WINTV on staff leaving July 1 2011Friday, 11 November 2011 16
  18. 18. Social Media Social Networks Flickr: Sokabs laurelpapworth.comFriday, 11 November 2011 17
  19. 19. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 18
  20. 20. Social Media Social Networks Sue Flickr: ArtySmokes laurelpapworth.comFriday, 11 November 2011 19
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  25. 25. Social Media Social Networks A former 2Clix senior employee of eight years said in July 2008 that 2Clix Australias decision to liquidate was precipitated by the negative press resulting from its failed lawsuit against Whirlpool. Flickr:Sokabs laurelpapworth.comFriday, 11 November 2011 22
  26. 26. Social Media Social Networks Wired.com laurelpapworth.comFriday, 11 November 2011 23
  27. 27. Social Media Social Networks Wired.com laurelpapworth.comFriday, 11 November 2011 23
  28. 28. Social Media Social Networks Deflect mi9.com laurelpapworth.comFriday, 11 November 2011 24
  29. 29. Social Media Social Networks OOH! Look! Shiny Deflect mi9.com laurelpapworth.comFriday, 11 November 2011 24
  30. 30. Social Media Social Networks Conversation Diary - bury the posts Competitions and Polls laurelpapworth.comFriday, 11 November 2011 25
  31. 31. Social Media Social Networks Conversation Diary - bury the posts Competitions and Polls laurelpapworth.comFriday, 11 November 2011 25
  32. 32. Social Media Social Networks Conversation Diary - bury the posts Competitions and Polls Phone Hacking vs Riots laurelpapworth.comFriday, 11 November 2011 25
  33. 33. Social Media Social Networks Remove, Ban laurelpapworth.comFriday, 11 November 2011 26
  34. 34. Social Media Social Networks Remove Posts Ban Commenters laurelpapworth.comFriday, 11 November 2011 27
  35. 35. Social Media Social Networks CampusAccess.com Educate laurelpapworth.comFriday, 11 November 2011 28
  36. 36. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 29
  37. 37. Social Media Social Networks Educate the issue, not the person laurelpapworth.comFriday, 11 November 2011 30
  38. 38. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 31
  39. 39. Social Media Social Networks Confess, Promise laurelpapworth.comFriday, 11 November 2011 32
  40. 40. Social Media Social Networks $1.6 million down. Full Transparency. Brand Love = Priceless laurelpapworth.comFriday, 11 November 2011 33
  41. 41. Social Media Social Networks Fight, Stand up laurelpapworth.comFriday, 11 November 2011 34
  42. 42. Social Media Social Networks Video laurelpapworth.comFriday, 11 November 2011 35
  43. 43. Social Media Social Networks Own it, Wear it. laurelpapworth.comFriday, 11 November 2011 36
  44. 44. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 37
  45. 45. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 37
  46. 46. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 37
  47. 47. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 38
  48. 48. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 39
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