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Social Media Social Networks                           Social Media                                 8 Steps to Managing   ...
Social Media Social Networks                                                      Laurel Papworth                    •slid...
Social Media Social Networks                           http://laurelpapworth.com/courses    laurelpapworth.comFriday, 11 N...
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  4
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  5
Social Media Social Networks          Yammer -          an Internal          Facebook    laurelpapworth.comFriday, 11 Nove...
Social Media Social Networks                     Badging & Recognition Features         Define badges with graphics and de...
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  8
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  8
Social Media Social Networks                           My last 24 hours    laurelpapworth.comFriday, 11 November 2011     ...
Friday, 11 November 2011   10
Social Media Social Networks                           http://qantaspilots.com.au/    laurelpapworth.comFriday, 11 Novembe...
Social Media Social Networks                                Barrage of tweets                           from social media ...
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  13
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  14
Social Media Social Networks                            Ignore                                       Flickr: Sokabs    lau...
Ararat Rural City                            Council - Official                                   site                     ...
Social Media Social Networks                                       Flickr: Sokabs    laurelpapworth.comFriday, 11 November...
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  18
Social Media Social Networks                           Sue                                     Flickr: ArtySmokes    laure...
Friday, 11 November 2011   20
Friday, 11 November 2011   21
Friday, 11 November 2011   21
Friday, 11 November 2011   21
Social Media Social Networks       A former 2Clix senior employee of eight           years said in July 2008 that 2Clix   ...
Social Media Social Networks                                        Wired.com    laurelpapworth.comFriday, 11 November 201...
Social Media Social Networks                                        Wired.com    laurelpapworth.comFriday, 11 November 201...
Social Media Social Networks                           Deflect      mi9.com    laurelpapworth.comFriday, 11 November 2011  ...
Social Media Social Networks                                    OOH!                                    Look!             ...
Social Media Social Networks                                 Conversation Diary                                  - bury th...
Social Media Social Networks                                 Conversation Diary                                  - bury th...
Social Media Social Networks                                 Conversation Diary                                  - bury th...
Social Media Social Networks                           Remove, Ban    laurelpapworth.comFriday, 11 November 2011          ...
Social Media Social Networks                            Remove Posts                           Ban Commenters    laurelpap...
Social Media Social Networks     CampusAccess.com                           Educate    laurelpapworth.comFriday, 11 Novemb...
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  29
Social Media Social Networks                           Educate the issue, not the person    laurelpapworth.comFriday, 11 N...
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  31
Social Media Social Networks         Confess,         Promise    laurelpapworth.comFriday, 11 November 2011               ...
Social Media Social Networks                           $1.6 million down. Full Transparency.                              ...
Social Media Social Networks                           Fight, Stand up    laurelpapworth.comFriday, 11 November 2011      ...
Social Media Social Networks                           Video    laurelpapworth.comFriday, 11 November 2011                ...
Social Media Social Networks                           Own it,                           Wear it.    laurelpapworth.comFri...
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  37
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  37
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  37
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  38
Social Media Social Networks    laurelpapworth.comFriday, 11 November 2011                                  39
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8 ways to deal with negative social media

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8 ways on how to deal with negative criticism in online communities and blogosphere, presented by Laurel Papworth at the Australian Human Resources Institute (AHRI) in Melbourne, Australia Oct 2011. http://laurelpapworth.com/8-ways-to-deal-with-negative-comments-on-blogs-and-social-media/ for more information

Published in: Business, Technology

Transcript of "8 ways to deal with negative social media"

  1. 1. Social Media Social Networks Social Media 8 Steps to Managing Negative Comments in Online Communities laurelpapworth.comFriday, 11 November 2011 1
  2. 2. Social Media Social Networks Laurel Papworth •slides at http://slideshare.net/silkcharm •delicious http://delicious.com/lpapworth/ sep2010 •blog at http://laurelpapworth.com •email laurel@laurelpapworth.com •phone +61 (0)432 684992 •Twitter @SilkCharm •iTunes Social Media Business podcast reference laurelpapworth.comFriday, 11 November 2011 2
  3. 3. Social Media Social Networks http://laurelpapworth.com/courses laurelpapworth.comFriday, 11 November 2011 3
  4. 4. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 4
  5. 5. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 5
  6. 6. Social Media Social Networks Yammer - an Internal Facebook laurelpapworth.comFriday, 11 November 2011 6
  7. 7. Social Media Social Networks Badging & Recognition Features Define badges with graphics and descriptions Configure rules and weights for scoring Manually assign badges or allow users to earn by actions Track progress, show awarded badges, and show leaders View recognition events in stream Select inputs from SharePoint or external systems Run administrative reports on users and earned badges Newsgator laurelpapworth.comFriday, 11 November 2011 7
  8. 8. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 8
  9. 9. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 8
  10. 10. Social Media Social Networks My last 24 hours laurelpapworth.comFriday, 11 November 2011 9
  11. 11. Friday, 11 November 2011 10
  12. 12. Social Media Social Networks http://qantaspilots.com.au/ laurelpapworth.comFriday, 11 November 2011 11
  13. 13. Social Media Social Networks Barrage of tweets from social media consultant with Police laurelpapworth.comFriday, 11 November 2011 12
  14. 14. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 13
  15. 15. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 14
  16. 16. Social Media Social Networks Ignore Flickr: Sokabs laurelpapworth.comFriday, 11 November 2011 15
  17. 17. Ararat Rural City Council - Official site https:// www.facebook.com/ groups/ 238483536657/ Ignore a 15 comment discussion on WINTV on staff leaving July 1 2011Friday, 11 November 2011 16
  18. 18. Social Media Social Networks Flickr: Sokabs laurelpapworth.comFriday, 11 November 2011 17
  19. 19. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 18
  20. 20. Social Media Social Networks Sue Flickr: ArtySmokes laurelpapworth.comFriday, 11 November 2011 19
  21. 21. Friday, 11 November 2011 20
  22. 22. Friday, 11 November 2011 21
  23. 23. Friday, 11 November 2011 21
  24. 24. Friday, 11 November 2011 21
  25. 25. Social Media Social Networks A former 2Clix senior employee of eight years said in July 2008 that 2Clix Australias decision to liquidate was precipitated by the negative press resulting from its failed lawsuit against Whirlpool. Flickr:Sokabs laurelpapworth.comFriday, 11 November 2011 22
  26. 26. Social Media Social Networks Wired.com laurelpapworth.comFriday, 11 November 2011 23
  27. 27. Social Media Social Networks Wired.com laurelpapworth.comFriday, 11 November 2011 23
  28. 28. Social Media Social Networks Deflect mi9.com laurelpapworth.comFriday, 11 November 2011 24
  29. 29. Social Media Social Networks OOH! Look! Shiny Deflect mi9.com laurelpapworth.comFriday, 11 November 2011 24
  30. 30. Social Media Social Networks Conversation Diary - bury the posts Competitions and Polls laurelpapworth.comFriday, 11 November 2011 25
  31. 31. Social Media Social Networks Conversation Diary - bury the posts Competitions and Polls laurelpapworth.comFriday, 11 November 2011 25
  32. 32. Social Media Social Networks Conversation Diary - bury the posts Competitions and Polls Phone Hacking vs Riots laurelpapworth.comFriday, 11 November 2011 25
  33. 33. Social Media Social Networks Remove, Ban laurelpapworth.comFriday, 11 November 2011 26
  34. 34. Social Media Social Networks Remove Posts Ban Commenters laurelpapworth.comFriday, 11 November 2011 27
  35. 35. Social Media Social Networks CampusAccess.com Educate laurelpapworth.comFriday, 11 November 2011 28
  36. 36. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 29
  37. 37. Social Media Social Networks Educate the issue, not the person laurelpapworth.comFriday, 11 November 2011 30
  38. 38. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 31
  39. 39. Social Media Social Networks Confess, Promise laurelpapworth.comFriday, 11 November 2011 32
  40. 40. Social Media Social Networks $1.6 million down. Full Transparency. Brand Love = Priceless laurelpapworth.comFriday, 11 November 2011 33
  41. 41. Social Media Social Networks Fight, Stand up laurelpapworth.comFriday, 11 November 2011 34
  42. 42. Social Media Social Networks Video laurelpapworth.comFriday, 11 November 2011 35
  43. 43. Social Media Social Networks Own it, Wear it. laurelpapworth.comFriday, 11 November 2011 36
  44. 44. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 37
  45. 45. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 37
  46. 46. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 37
  47. 47. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 38
  48. 48. Social Media Social Networks laurelpapworth.comFriday, 11 November 2011 39
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