HR: Managing Performance
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HR: Managing Performance

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These slides compliment the brilliant webinar Joanne Vose ran on Performance Management. It covers: ...

These slides compliment the brilliant webinar Joanne Vose ran on Performance Management. It covers:

Role definition & performance measures
The business impact of performance levels
Team Variance
Setting Objectives
Feedback – how this differs from criticism & praise
Managing poor performance – practical tools
Questions & Answers

If you would like to see the full recording, please request via email marketing@shorebird-rpo.com or join our LinkedIn Webinar Group http://linkd.in/1acZPdh

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HR: Managing Performance HR: Managing Performance Presentation Transcript

  • Complimentary Webinar Slides: HR – Managing Performance 17th June 2014 By Joanne Vose @ The Business Springboard
  • A little bird told me…. Applicant Tracking System FREE ONLINE DEMO 0113 322 7240
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How About Your Presenter Joanne holds an MA in Human Resource Management, is a fully qualified Member of the Chartered Institute of Personnel & Development and is a qualified NLP Practitioner. With considerable experience in people management and training interventions, Joanne’s consultancy and training is valued by her clients for her practical and business orientated approach, providing a complete people management solution to support organisational goals. Joanne delivers a number of modules for The Business Springboard, including The 4D Manager and the Leadership & Management Development Programme, both of which are recognised for progression to further education. View slide
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Disclaimer & Copyright These materials are designed solely for the use of participants on our courses. These materials shall not be copied or reproduced in any format whatsoever without the prior consent of The Business Springboard Limited. The content of these materials does not constitute advice tailored to any participant’s specific needs and to the maximum extent permitted by applicable law, The Business Springboard or any of its employees or associates shall not be held liable for any direct, indirect or consequential loss or damage arising as a result of use of these materials. View slide
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Welcome  Introduction to Managing Performance  Role definition & performance measures  The business impact of performance levels  Team Variance  Setting Objectives  Feedback – how this differs from criticism & praise  Managing poor performance – practical tools  Questions & Answers
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Introduction to Managing Performance Why should we manage performance?  Everybody likes to feel valued  Neglecting to set targets and measure performance risks leaving employees feeling unguided and lost.  They won't know what they should be doing or how they could better their work  Increased productivity  Safety net
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Role Definition & Performance Measures  We need to know what we are doing!  Verbal & written role definitions  Custom & practice  How do we measure performance?  Quantitative & qualitative  Subjective & objective
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Types of Performance – The Business Impact  Poor performance  Slightly below average performance  Sudden fall in performance  Aggressive player  High performer who is not meeting objectives  Emotional employee  Good performance  Over performer
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Overcoming Variance in Performance  Looking for consistency  Review timings of measures, feedback and reward  Any issues dealt with in a timely manner  Management feedback is essential  External factors?
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How What Can You Control?
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Comfort Stretch Panic
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Setting Objectives  Nothing happens until we plan and good plans have goals and objectives.  Goals relate to our aspirations, purpose and vision.  Objectives are the battle plan, the stepping stones on the path towards the achievement of my goal.  SMARTER
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Giving Feedback  Constructive feedback is information- specific, issue-focused, and based on observations.  Praise and criticism are both personal judgments about a performance effort or outcome  Information given is general and vague, focused on the person, and based on opinions or feelings.
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Practical Tools to Manage Poor Performance  Identifying problems before they become major barriers  Investigate & discuss  Set clear expectations & objectives  Monitor & review  Develop and motivate  Remove any obstacles  Disciplinary – capability issue?
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Managing Good Performance  Often neglected  Spend management time here - we want this in our business!  How are they motivated?  Use as examples / trainers?  Need to find out how / why they do what they do & replicate  Reward – not just financial  Recognition
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Questions & Answers
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Inspiring training & development for real business results • bespoke in-house training • off-the-shelf workshops • seminars and webinars • business mentoring •The 4D Manager •marketing & PR • finance • people • customer service • leadership & management www.thebusinessspringboard.co.uk
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How Want to Know More? Following the successes of our in-house programmes, The Business Springboard is currently running a serious of ‘Pop Up’ training courses, designed to give a focused, bite sized training session to develop managers in key areas:  Small groups to allow individual mentoring and action planning  Half day courses  Making real changes by enhancing management skill sets  Topics include Managing Performance, Giving Feedback, Interview Sills and Attendance Management  Next dates in Yorkshire –  Managing Performance – 9th July 2014  Giving Feedback – 16th July 2014
  • w: www.thebusinessspringboard.co.uk t: 0113 2089922 Business Savvy, Training Know How HR – Capability Managing Performance 17 June 2014 Joanne Vose © The Business Springboard Limited 2013 Business Savvy, Training Know How
  • • View more FREE webinars at www.shorebird-rpo.com/free-webinars • Join our LinkedIn Group to access slides and recordings http://linkd.in/1acZPdh • Connect on social media Thank you 0113 322 7240 sales@shorebird-rpo.com www. shorebird-rpo.com
  • Next Webinar: Why does HR need to be Brain Savvy? 18th June 2014 @ 1.00pm By Jan Hills @ Head Heart and Brain Click here to register