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Developing People Using the 70/20/10 Model
By: Jayne McPhillimy
On: 28th July 2015 @ 13:00
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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Developing People
using the
70:20:10 Model
Jayne McPhillimy

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
JEM Coaching Limited
Jayne McPhillimy
Learning & Development Consultant
Specialising in:
• Creating ‘Learning’ Businesses (70:20:10)
• Leadership Development Programmes
• Leadership Coaching

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
POLL
How much do you know about 70/20/10?

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Objectives for this Session
To build understanding of the 70:20:10 model and how it can support the
development of people in your business
To widen the scope for what is considered to be development activity in your
business
To explore how you can use this approach to build a ‘Learning Culture’
To enable people to challenge the idea that learning only happens on a formal
Training Course
What is 70:20:10?
How does 70:20:10 work?
What could 70:20:10 look like?
What are the benefits of 70:20:10?

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
POLL
What is happening with training budgets in your business?

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Where are we now?
Traditionally, learning in business has often been seen as being
through formal, structured courses
Can be inflexible & costly
Involves time out of the business
Challenging to put into practice what was covered on the course
Restricts people to thinking
‘I’ve not had any development as I’ve not been on a course’

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
What is the 70:20:10 Model?
Experience &
Practice
70%
Others
[PERCENTAGE]
Formal
10% 70% Experience
Learning through doing
the role, facing new
challenges and resolving
them.
20% Others
Learning through networks
& conversations
Knowing the right people
to get the info from
10% Formal
Structured courses and
Programmes
70% & 20% Informal Learning
10% Formal Learning

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
70 : 20 : 10
% Learning Through Examples
70 Experience Solving Problems
Special or Stretch Assignments
Exposure to other depts. or roles
Developing Guides & Manuals
20 Others Mentoring
Reverse Mentoring
Coaching
Networking (internal & external)
Memberships / Professional Associations
Action Learning Groups
10 Courses &
Programmes
Workshops
Seminars / Masterclasses
Business Schools
Professional Development

12.
JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Why does 70:20:10 work?
Established research on the Human Brain tells us that it’s not great at retaining
information.
Ebbinghaus .. Forgetting Curve
Unless we practice
Put the new skills into practice
straight away
70:20:10 encourages the individual to
find the learning they need, at the time
that they need it.

13.
JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
How does 70:20:10 work?
 Key Question – How do we manage 70:20:10?
 You don’t! You facilitate 70:20:10
 Change of mindset - Each person looks after their own informal
learning
 People choose when, where and how they learn
 Lets consider an example:

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Learning about 70:20:10
I want to
know
more
about
70:20:10 !
When How Resource
At Work PC Internet
On the Move Laptop eLearning
At Home Tablet Blog
Mobile Phone Knowledge Bank
Face to Face Mentor
Publication Network
Association
Professional Body
Video Share
Webinar

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Learn about 70:20:10
When How Resource
At Work PC Internet
On the Move Laptop eLearning
At Home Tablet Blog
Mobile Phone Knowledge Bank
Face to Face Video Share
Publication Network
Association
Professional Body
Mentor/Expert
Webinar
Katie –
Team
Leader

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Learn about 70:20:10
When How Resource
At Work PC Internet
On the Move Laptop eLearning
At Home Tablet Blog
Mobile Phone Knowledge Bank
Face to Face Mentor
Publication Network
Association
Professional Body
Video Share
Webinar
James –
Head of
L&D

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Learn about 70:20:10
When How Resource
At Work PC Internet
On the Move Laptop eLearning
At Home Tablet Blog
Mobile Phone Knowledge Bank
Face to Face Mentor
Publication Network
Association
Professional Body
Video Share
Webinar
Chris -
Staff
Member

18.
JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Developing the Learning Culture
 Individuals start to ‘pull’ learning
 Learning is where they need it, when they need it
 Accessing learning when its going to be most effective for them
 Putting learning into practice straight away
 Allowing them to solve problems and develop new solutions

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
What could 70:20:10 look like?
Learn Through Experience Learn Through Others Formal Learning
• Prepare for and run a team
meeting
• Lead on a specific topic for your
team
• Take on a ‘champion’ role e.g.
Charity Rep or Learning Rep
• Represent your team on a project
• Coach/Mentor a colleague
• Research issues affecting your
business and present your findings
• Join a team meeting for an
adjoining area
• Communicate a solution you found
to the rest of the team
• Identify someone skilled in an area
you need to develop in and spend
time with them
• Join LinkedIn and find special
interest groups relevant to your
business area
• Arrange a ‘Lunch & Learn’ session
• Visit the website / join a
Professional Body related to your
work
• Customer Service Course
• Giving & Receiving Feedback
• Policy Learning
Introducing the concept by providing examples (Team Member)
The list grows as people recognise and carry out new development activity.

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
What could 70:20:10 Look like?
Development Objective 70/20 Activities Timescales
Develop Project
Management
Skills
Assignment to work on a Project
impacting on our team
Q1/Q2
Support a Project Manager for 2 hrs per
week in managing the project and
producing progress reports
Q2
Run a small project for this team Q3
Identify a Mentor to support you Q3
Challenge is for the individual to identify where they can learn & get the required
experience from.
Requires managers to support individuals in identifying where learning can come
from
Provide a format to help people with the conversation – for example:

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Benefits of 70:20:10
When established, 70:20:10
 Empowers people to take control of their learning
 Encourages sharing of learning and experiences
 Recognises the role everyone can play in improving performance
 Allows people to learn in a way that works for them
 Broadens people’s views of what learning ‘is’
 Improves development planning (not choosing from a menu)
 Moves thinking towards ‘What can I do now?’
 Develops a ‘Learning Culture’ in your organisation.
Getting things in place requires
 Management understanding & support
 Documents that support the conversation
 Range of resources for people to access

22.
JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
Any Questions?

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
POLL
What webinar topic from Jayne would interest you most?

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JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124JEM Coaching Limited Jayne@JEM4Coaching.com 0797 419 5124
What Next?
Want to know more?
 Interested in implementing 70:20:10 in your business?
 Curious about Coaching?
 Looking to develop your Leaders?
​
Jayne McPhillimy AMAC
M: 0797 419 5124
E: Jayne@JEM4Coaching.com
Twitter: @JayneMcPhillimy
LinkedIn: http://uk.linkedin.com/in/jem4coaching/

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