Sierra Tucson-Shane Brumitt-FINAL

February 2013
Sierra Tucson
Treatment Center
Tucson, AZ
and
SIERRA TUCSON®

Table of Contents
This proposal was developed based on Sierra Tucson Treatment Center not participating in a group purchasing organization arrangement for the purposes of the
services included in this proposal.
This proposal contains proprietary and confidential information of Sodexo. It may not be disclosed to third parties without Sodexo’s prior written consent. As the
recipient of this proposal, you agree to use due care to prevent its unauthorized use. This proposal is submitted in the name of Sodexo, however, if awarded
this business Sodexo will contract under the name Sodexo Operations, LLC or its appropriate subsidiary.
Section 01 Executive Summary
Section 02 Observations and Solutions
Section 03 Financial Summary
Section 04 Food and Nutrition Services
Section 05 Environmental Services
Section 06 Training and Development
Section 07 Transition and Management
Section 08 References
Section 09 The Sodexo Legacy
Section 10 Exhibits

7465 Martin Luther King, Jr. Boulevard, Unit 106, Denver, Colorado 80207
Cell: 214 693 9708 – Email: shane.brumitt@sodexo.com
www.sodexoUSA.com
Shane Brumitt
Business Development Coordinator
February 1, 2013
Mr. Steve Fahey
Executive Director
Sierra Tucson Treatment Center
39580 S. Lago Del Oro Parkway
Tucson, Arizona 85739
Dear Steve:
Thank you for allowing Sodexo to present a proposal for Food and Nutrition Services and Environmental
Services for Sierra Tucson Treatment Center. The Sodexo team embraces every assignment and responsibility,
regardless of scope, with a complete focus on the patient. We remain committed to the total Patient Experience
so your center can deliver the best care.
Throughout this proposal, you will discover that we’ve listened closely to your challenges as well as your
immediate and long-term objectives. Our recommendation: a series of proven, innovative solutions that are
uniquely customized to your needs. In the Executive Summary that immediately follows, we highlight the
powerful benefits and financial outcomes Sodexo will bring to your organization. Notably:
• Technology, standardization, training and development to become the premier treatment center.
• Exceptional leadership and professional management.
• Enhanced patient food and nutrition programs.
We are confident that we will achieve the outcomes noted, and we are passionately committed to helping you
deliver a superior Patient Experience at Sierra Tucson Treatment Center – so you can focus on delivering the
best behavioral and health care in Tucson and the Southwest.
I would like to take a moment to express our appreciation to everyone who has provided input for the
proposal. Your staff was extremely helpful and gracious during our visits. The Sodexo team is eager to deliver
our great Food and Nutrition Services and Environmental Service solutions, along with an unmatched
commitment to customer service and the Patient Experience. We look forward to your decision.
Sincerely,
Shane Brumitt
SB:rn
Enclosures

Executive Summary
“Sierra Tucson
blends time-
tested techniques
and innovative
emerging
methodologies to
create clinically
superior, patient-
directed courses
of treatment.”
Excerpt from Sierra Tucson
Treatment Center’s Website
Since 1983, Sierra Tucson Treatment Center has been a true success story. Internationally
renowned for its therapies, extraordinary staff and beautiful, tranquil setting, Sierra Tucson
Treatment Center provides integrated treatment to identify and resolve underlying issues.
This supportive path has led to recovery for tens of thousands of people who suffer from
alcoholism, drug addiction, depression, anxiety, trauma, eating disorders or other mental and
behavioral disorders. Your support services programs are essential to achieving the goal of
becoming the No.1 residential treatment center in the country, and we understand the key
to your success is the ability to achieve measurable, predictable, cost-effective results that
support your commitment to the Patient Experience.
Sierra Tucson Treatment Center will achieve its
strategic objectives and exceed patient expectations
with the support of Sodexo’s Food and Nutrition
Services and Environmental Services, which will
provide the following benefits.
• Tasty, freshly prepared patient/staff meals that
are healthier with a more varied menu selection.
• State-of-the-art housekeeping program to
“wow” your patients, staff and visitors.
• Enhanced patient satisfaction as a result of
a higher level of employee engagement.
Sierra Tucson Treatment Center’s mission to deliver
“quality patient care with knowledgeable and
progressive staff in a fiscally responsive manner”
guides Sodexo to utilize the innovative skills,
resources and best practices we’ve perfected over
many years of serving thousands of health care
EXECUTIVE SUMMARY | SIERRA TUCSON TREATMENT CENTER | 1

“Our relationship with Sodexo has
surpassed our expectations in terms of
quality, customer service and support
during the transitional phase. We are
excited for the positive impact the program
will have on our patient and employee
satisfaction.”
Kevin W. Donovan, Chief Executive Officer, Mt.
Ascutney Hospital and Health Center
facilities worldwide. We will work with you as
one to develop and nurture an exceptional Patient
Experience.
Our alignment with your mission, along with our
industry-leading programs and on-site management
expertise, will create a powerful combination that
will yield measurable results in the areas that matter
to you most. It is our sincere desire to develop a
partnership that in time will grow to that of a trusted
business advisor.
Why Sodexo?
Sierra Tucson Treatment Center has built a reputation for
providing world-class residential treatment and health
care in Tucson. Likewise, Sodexo has built a reputation
as an industry leader in providing essential support
services to health care facilities across the nation and
around the world. As an industry leader, we can offer
Sierra Tucson Treatment Center:
• Professional Management. We will bring the
best talent to work with your leadership team,
on your behalf.
• Training Systems. We will elevate your team’s
ability to drive patient, quality and financial
outcomes.
• Buying Power. Our partnership will leverage the
marketplace for best price, service and quality.
• Technology. We will bring software solutions
that will allow your organization to realize
the benefits that come from automation.
• Accountability. We will guarantee
improved performance on quality,
satisfaction and financial outcomes.
• Patient Focus. We will drive patient-centric
efforts to support your mission and objectives.
• Standardization. Our focus on standardization
and innovation will help drive revenues,
improve service outcomes, eliminate
operational redundancy, reduce costs and, most
importantly, enhance the Patient Experience.
Organizational Alignment
We know from researching your organization,
along with spending time with your team, that your
organizational goals are the strategic framework
for how we will approach our service delivery.
Our proposal is not about Sodexo or what we do
elsewhere, but about your vision for the future and
how we will work collaboratively to achieve your
strategic vision.
People Empowerment – Sierra Tucson Treatment
Center currently has a core of dedicated, tenured
staff. By partnering with Sodexo, we will work with
nursing and build a team that will enhance customer
service, improve technical delivery and create a high
level of employee morale, concentrating on retaining
the best employees for your organization and
developing a culture of caring and accountability.
2 | SIERRA TUCSON TREATMENT CENTER | EXECUTIVE SUMMARY

Achieve high patient satisfaction and minimize labor requirements
in the evening and on the weekends with the Chef Selects – Classic
Dining menu.
“They approach both the richness
of the knowledge shared and
the practicality and immediacy
of how we could apply it. We
all can learn a great deal from
organizations, such as Sodexo,
that have had experience dealing
with many of the complexities that
we face in health care diversity.”
John Sciortino, Senior Vice President
and Chief Operating Officer, New
York Hospital of Queens
Service – We will work with your staff to instill
a service culture that will enhance the Patient
Experience. Our tools, resources and programs will
improve patient and physician satisfaction, as well as
interdepartmental collaboration among employees.
Quality and Safety – We will deliver consistent
results, not only in administrative areas, but throughout
your hospital. Our programs will provide safe, high-
quality care. We will deliver guaranteed outcomes.
We will measure what we do and provide regular
reports to reinforce the transparency of our service
delivery. And we will cultivate a culture of continuous
learning and improvements.
Growth and Innovation – Through our partnership,
we will continue to help you ensure your programs
remain models of success. We will continue to
leverage the best practices from the more than 1,540
health care facilities we manage across the United
States. We will make a positive impact on your
operations.
Enhance Your Patients’ Stay
With the Chef Selects – Classic
DiningSM
Menu by Sodexo
Sodexo’s Chef Selects – Classic Dining program
provides a three-week selective menu cycle that
offers delicious, nutritional meals for your patients.
With this remarkably flexible menu, we know from
experience what to produce from scratch and where
to use value-added food products to save labor
dollars and still keep quality high.
The customizable Chef Selects – Classic Dining
menu templates are active in Food Management
and produce the HACCP report, production report,
scaled recipes, cost and prep sheets. The nutrient
analysis is available in coordination with the Sodexo
Menu Graphics program. The following tools
are available to assist you in customization and
implementation of the program.
• Nutrient and Cost Analysis. Ensures
compliance with nutritional guidelines within
established cost parameters; saves staff
time by preventing manual analysis.
• Week at a Glance. Enables staff
to view the week’s menu.
• Spreadsheets. Captures all regular and
modified diets in one location, ensuring
efficiency in food production.
• Inventory Sheets. Provides linkage to electronic
ordering through Sodexo’s prime purveyor.
• Order Guides. Provides a list of foods and
ingredients required to prepare the menu
for efficient food and supply ordering.

“The Fresh Inspirations
brand has truly rejuvenated
our dining experience for
families, visitors and staff. The
quality and wide variety of
food selections appeal to all
tastes. Our philosophy as an
organization is to empower
diners to make healthy
food choices by providing
a wide variety of delicious
food coupled with nutrition
information to support their
choices. Fresh Inspirations has
delivered on this goal.”
Paul Kempinski, Chief Operating
Officer, Alfred I. duPont Hospital for
Children
Our Award-Winning Dining
Program – Fresh Inspirations®
Imagine stepping into a place that restores your total
well-being in the middle of your day and helps give
you the nourishment and energy to feel like you can
start your day all over again. That’s Sodexo’s Fresh
Inspirations experience.
Fresh Inspirations was designed based on the insight
that staff, family and visitors are all vital contributors to
the healing process. We see our job as caring for the
caregivers – to feed them, nourish them and inspire
them so they can return to work or to their loved ones
with all the strength and energy they need.
Sierra Tucson Treatment Center will achieve
enhanced benefits from our new retail dining
approach. Our customized solutions for you have
been identified during our visit on the survey:
• Healthy lifestyle initiative featuring wellness
items in the cafeteria that will improve the
well-being of your staff and communities.
• Alignment of price and value.
• Expanded selection of new and culturally
diverse entrées and specials that have been
developed and tested by our culinary teams.
• A focus on fresh food and preparation
that will delight your staff and visitors.
If Sodexo is awarded the agreement for Sierra
Tucson Treatment Center’s Food and Nutrition
Services and Environmental Services, we will
provide the $121,820 capital investment needed to

make this transition happen in the dietary operation,
as well as the $23,000 capital needed to equip
and implement state-of-art housekeeping program.
Sodexo will provide that capital as an interest-free
expense, amortized over the length of the contract.
Dedicated Specialty Experts
Quality Assurance Programs – To ensure positive
outcomes for all regulatory agency inspections, these
programs will provide you with the confidence and
reassurance that when inspectors are on site, your
departments are ready.
Elite Certification and Affiliation. Our Managers
meet the strict requirements for designation as Certified
Healthcare Environmental Services Professionals
(CHESP) – one of the many training programs offered
by Association for the Healthcare Environment (AHE),
the foremost professional Environmental Services
association and the only one affiliated with the
American Hospital Association (AHA). Sodexo is the
first and only company partnered with the (AHA).
Clinical Expertise – As a leading employer of
clinical dietitians in North America, we recognize the
important role nutrition care plays in a patient’s well-
being. Nutrition has become an essential component
of the healing process, and you can count on
Sodexo’s Clinical Nutrition team to work closely with
your clinical professionals to formulate, implement
and support nutrition programs that enhance the
medical treatment outcomes of every patient.
Culinary Expertise – We are constantly striving
to make every dining experience a tribute to the
senses. With the depth and strength in Tucson and the
Southwest, we will provide Sierra Tucson Treatment
Center with the support of our strong culinary team.
Our award-winning chefs are an integral part in every
aspect of the production and delivery of our culinary
creations. All of our chefs are well trained and have
access to some of the most prestigious culinary
programs in the world. This access allows Sierra
Tucson Treatment Center to stay in touch with the latest
food trends and techniques for food preparation.
Sodexo currently employs
more than 4,400 salaried
dietitians worldwide. In the
countries where we operate,
94% have menus and
recipes that are assessed
and controlled by a
certified dietitian, and 70%
have nutritional information
hotlines or websites where
our customers can get
nutritional advice. We are
truly an expert in nutrition!

“When I compare the training I received
from my previous employer and my new
one, I can tell you with confidence that the
one I had the last two weeks is far superior
to the four days I received two years ago.
It shows the commitment of what Sodexo
does to retain its managers. It gives the
managers the tools to succeed and help the
company grow by following the standards.”
Moussa Baro, Operations Manager,
St. Vincent Medical Infirmary
On-Site Leadership
We understand that having the right leaders and
management assigned to your facility is critical to
the success of Sodexo programs and making sure
our teams are focused and aligned in meeting your
goals and objectives. We will work with you to
jointly develop the right organization to lead your
department. We will provide you with the best
qualified, interested candidates to complement your
current team and go through a joint interview process.
We have also customized an organizational structure
we believe will support, help coordinate and carry out
all of the day-to-day management functions and activities
seven days a week, 24 hours a day. Together, with the
expertise of your managers, we will make sure the right
leaders are in place to deliver successful outcomes.
Employee Satisfaction
The link between employee satisfaction and patient
satisfaction has long been clear, as well as the value
of employee engagement. We know that engaged
employees are an organization’s most productive
and efficient workers. This type of staff is emotionally
connected to the mission, vision and purpose of
the organization they serve. Our staff training and
engagement programs have proven to deliver the
following:
• Reduced turnover
• Increased staff satisfaction
• Increased productivity
• Increased patient and visitor satisfaction
In everything we do, staff training is critical to making
sure we have consistency around the delivery of our
services. We utilize several different approaches to
training; this maximizes the opportunity and productivity
in accomplishing development and compliance.
Patient Experience
We understand your patients and their family
members evaluate their care based not only on the
clinical care but also the non-medical services they
receive during their stay. Understanding how the
Patient Experience can impact your organization will
contribute to where patients receive and physicians
may provide care.
All of this will result in an increased market share for
Sierra Tucson Treatment Center.
Reward and Recognition Programs
The employees who directly interact with your patients
consistently perform their daily tasks and care about their
responsibilities, and this does not go unnoticed. From
the hourly worker to the support manager, Sodexo has
a wide range of recognition programs – one will surely
fit Sierra Tucson Treatment Center’s culture. Recognition
programs vary, from being rewarded for consistent
comments from patients and administrators, to corporate
recognition for support of our mission and values.

“I think that this organization
is very well put together and
organized as well. I like
the department that I work
in, as well as the training.
Everything is very clear and
not hard to understand. It is
very helpful in my life outside
of work as well.”
Employee Engagement Survey
Comment
“Sodexo has provided value to our organization by partnering
with us in our mission, vision and values and ultimately improving
the overall patient experience.”
Forsyth Medical Center
Summary and Next Steps
This Executive Summary is an overview of our
proposal as to how Sierra Tucson Treatment Center
will achieve its business objectives, as well as create
a favorable Patient Experience. The solutions outlined
in this summary will support your goals:
• Improve staff/patient satisfaction. Sodexo will
work with your leadership to implement proven
solutions that will drive patient satisfaction and
improve staff engagement. These programs have
shown to increase market share in treatment
centers where they have been implemented.
• Provide capital dollars. Sodexo will provide
Sierra Tucson Treatment Center $20,000 in
capital to implement Sodexo’s All Natural Juice
Bar (please see exhibit section), as well as an
additional $72,500 to enhance your retail dining
space interest-free for the life of the contract.
This will provide the necessary resources to
enhance your service areas so you can invest
your capital resources in other programs.
• Dedicated professional management.
Sodexo will provide experienced professional
managers to support your goals in
consistency and predictable outcomes.
The next step is now yours to take. Sodexo would
be privileged to help you work toward that ideal as
your trusted business advisor and turn these proposed
possibilities into operational realities. As soon as we
commence our agreement, we will provide a carefully
coordinated implementation process outline.
Sierra Tucson Treatment Center will have a Food
and Nutrition Services and Environmental Services
program that will provide all patients, staff and
visitors with an improved experience, utilizing
customized programs and experienced leadership.
Each step of the way, our teams will work together
implementing programs, training the staff, conducting
focus groups and measuring the outcomes.
We will also put in place the financial tools to manage
all department costs and revenues in order to better
enable you to make informed business decisions.
Prior to the start or our relationship, we will request
a transition meeting between our team and yours to
make certain that your expectations are consistent
with the anticipated outcomes. The purpose is to
transform individual expectations into one set of
prioritized system expectations and to provide a solid
foundation upon which to build a long-lasting and
mutually beneficial relationship.
Thank you for the opportunity to propose a
partnership that will help Sierra Tucson Treatment
Center control costs, boost operational efficiencies,
and improve your financial results and marketability –
all while enhancing the Patient Experience.

Observations and Solutions
“I have been impressed
with the systematic
approach Sodexo has
taken toward improving
patient satisfaction. The
Senior Leadership Team
has noticed a marked
difference in not only the
scores but the overall
impression and presence
that has been felt in these
departments and in the
hospital as a whole. I
have asked the Sodexo
managers to relate patient
and customer techniques
for improving Press
Ganey and other hospital
managers and leaders.”
Louis Giancola, Chief Executive
Officer, South County Hospital
In customizing our solutions in this proposal, we received outstanding assistance from Sierra Tucson
Treatment Center’s staff in collecting benchmark data on current performance.
Our team devoted considerable time and energy to understanding each of your particular
objectives and assessing current capabilities. To help with the many essential factors that affect your
patients’ overall comfort and condition, Sodexo will work to increase patient satisfaction by utilizing
all resources and improve financial efficiencies.
During our visit, we:
• Listened carefully to help identify the best set
of solutions and benefits we can provide.
• Reviewed your organizational structure
and your current productivity.
• Familiarized ourselves with your programs
and day-to-day operations.
• Analyzed department records.
Based on our observations, as well as our discussions
with your management team and staff employees, we are
confident that we have tailored a program that will help
you address your objectives.
The highlights of our analysis follow.
Observations provided by the Sodexo survey team.
• Dawn Marino, General Manager, Sodexo
Environmental Services
At Sierra Tucson Treatment Center, Sodexo recognized
the following strengths of your current program.
• Very Friendly Staff – The staff shows great
teamwork and is willing to accept direction.
• Administration understands the challenges
the department has, and they want
the team to be successful.
OBSERVATIONS AND SOLUTIONS | SIERRA TUCSON TREATMENT CENTER | 1

Quality – Floor Care
Survey Findings
• Floors are in need of attention – scrubbing and buffing.
• More routine or daily cleaning.
• No formal floor care program in place.
Proposed Solution
• Add floor technician staffing.
• Utilize Sodexo programs and training.
• Upgrade floor equipment.
• Implement Sodexo’s Unit Operating System (UOS) to create a floor care plan.
Outcome Improved floor care program
Quality – Carpet Care
Survey Findings
• No formal carpet care program in place.
• Lack of spotting and routine carpet cleaning.
• Police vacuuming not evident.
Proposed Solution
• Create carpet care cycle cleaning program.
• Increase training and accountability.
• Implement Sodexo’s training programs.
• Implement a formal inspection and follow-up process.
Outcome
First impression of the facility and overall perception of Environmental Services will be enhanced. Floor care
program will be immediately evident.
Quality – Detail Cleaning Areas of Focus
Survey Findings
• Patient room cleaning, restrooms, hallways.
• Restrooms – floor cleaning/refinishing, vents and sink detail cleaning.
Proposed Solution
• Implement Sodexo’s Duty Lists and Helpful Hints process to remind employees that detail work is critical.
• 7-Step Room Cleaning Procedures for all employees, along with the implementation of discharge checklist.
• Implement the Sodexo standard cart set-up.
• Replace feather dusters with high dusters.
• Project work assigned and scheduled.
• Implement a weekly detail cleaning schedule.
• Set up cycle cleaning plan and daily inspection process.
Outcome
• Increased patient satisfaction, along with overall quality of cleaning.
• Enhance environment for all visitors.
Training
Survey Findings
• No adequate formal training program in place.
• Inefficient use of equipment and tools.
• Improper use of equipment and tools.
Proposed Solution
• Utilize Ecolab®
to augment training program, along with our Sodexo training programs for all employees
and management team members – to include safety, technical, customer service, and leadership
training and development.
• Repair and/or replace equipment.
• Implement Sodexo training and development, along with Sodexo Competency for each employee.
Outcome
• Better trained employees.
• Improved employee satisfaction.
• Safer, cleaner hospital environment.
2 | SIERRA TUCSON TREATMENT CENTER | OBSERVATIONS AND SOLUTIONS

Routine or Scheduled Cleaning
Survey Findings No routine/scheduled cleaning and trash removal in administrative areas and auxiliary buildings.
Proposed Solution Implement Sodexo’s Duty Lists assigned by position.
Outcome
All areas are cleaned daily and detailing done proactively, and areas not in use will be maintained and ready
for usage.
Customer Service
Survey Findings
No method of communication evident to identify the needs of all of the patients and administrative members/
management.
Proposed Solution
Have a direct line to the staff and supervisor (i.e., work order, phone or email) to receive requests in a timely
manner and to follow up for completion.
Outcome Patients and staff have their requests and/or needs met.
Food and Nutrition Services
At Sierra Tucson Treatment Center, Sodexo recognized the following strengths of your current program.
• Rosemary appears to be a leader who could be mentored by a seasoned General Manager
• Large physical layout of dining area can help enhance services offered
• A very pleasant and hospitable staff
Patient Food Services
Survey Findings Poor food quality.
Proposed Solution
Implement Sodexo’s National Menu that specifically addresses quality, wellness, variety and flavor. This program
will include a daily chef exhibition station.
Outcome Increased patient, visitor and staff satisfaction.
Survey Findings Limited selection.
Proposed Solution
Implement Sodexo’s National Menu that specifically addresses quality, wellness, variety and flavor. This program
will include a daily chef exhibition station.
“Together, we produce a product that is synonymous with quality
and one we can all be proud of. That product is great service.”
Office Manager, Sodexo Health Care

Survey Findings Food is lacking in its presentation.
Proposed Solution Enhance the dining service experience by training staff on garnishing and presentation standards.
Survey Findings Limited health and wellness options.
Proposed Solution
Implement Sodexo’s Health and Wellness program to include a variety of options that include displayed full
nutritional analysis.
Survey Findings Physical layout and presentation of the dining area.
Proposed Solution
Sodexo will present a proposal of enhancing the dining room area to include cabinet laminate, upgraded
countertops, fresh paint, wall graphics, enhanced signage and fabrication of salad bar to enhance presentation
and quality.
Outcome Improved patient, visitor and staff satisfaction.
Survey Findings Limited food offerings.
Proposed Solution Implement menus available through Sodexo for greater variety.
Outcome Increased customer satisfaction and sales.
Survey Findings Staff’s knowledge and understanding of patients’ concerns needs improvement.
Proposed Solution
Provide sensitivity training to the Food and Nutrition Services staff on the types of patients at Sierra Tucson
Treatment Center to better assist the patients during meal times.
Outcome Improved patient and staff satisfaction.
Survey Findings Lack of demonstration cooking to enhance freshness and quality.
Proposed Solution As part of the menu overhaul, include daily chef demonstration cooking utilizing Sodexo’s wellness options.
Outcome
This will have a big impact on the overall quality and freshness of the menu. This will positively impact the
perceived value of the foods being offered.
Survey Findings
No evidence of internal audits used to measure effectiveness of the food production area, compliance to
regulations and enhancement of services.
Proposed Solution Implement Sodexo’s Nutrition Gold Check program.
Outcome
Internal audit to measure compliance to industry and company standards or benchmarks. Identification of
weaknesses and problems so that these will be addressed in a timely and complete fashion via a corrective
action plan that is formulated following the audit.
Food Production
Survey Findings Significant use of convenience foods and need for production tools.
Proposed Solution Implement Sodexo’s food production systems and training to scratch/batch cook.
Outcome Food cost savings.
4 | SIERRA TUCSON TREATMENT CENTER | OBSERVATIONS AND SOLUTIONS

Food Production
Survey Findings Labor in food service department could be more efficient.
Proposed Solution Re-direct staff to provide a more streamlined operation.
Outcome Re-align staff to create and sustain added-value menu options.
Food Production
Survey Findings Lack of overall food safety program.
Proposed Solution Implement Sodexo’s food safety program and HACCP training programs.
Outcome Regulatory agency compliance and an inspection-ready facility.
Survey Findings Poor quality and creativity on the salad bar.
Proposed Solution
Create a new standard on the foods being offered on the salad bar. Focus less on quantity and more on quality.
Implement creative daily salad specials emphasizing flavor, quality and freshness.
Outcome Increase patient and staff satisfaction.
Survey Findings Poor presentation of meals being delivered.
Proposed Solution Upgrade to Sodexo’s Chef Selects – Classic Dining service ware to enhance the presentation of the meals.
Outcome Increased patient satisfaction.
Survey Findings Limited kosher options for patients.
Proposed Solution Implement a kosher menu for patients on kosher diets, focusing on freshness and quality.
Outcome Increased patient satisfaction.
Production
Survey Findings There appears to be no systematic program in place to track and monitor staff dining.
Proposed Solution
Implement a swiping system for staff and visitors who eat in the cafeteria to better track patrons through the
cafeteria. This will also give a more accurate food cost expense.
Outcome
Customers are less likely to abuse the dining options, and a more accurate food cost expense can be
calculated.
Inventory
Survey Findings There appears to be no systematic approach in monitoring inventory.
Proposed Solution
Implementing Sodexo’s Food Management system (FM), food can be tracked and monitored from the time it
comes through Sierra Tucson Treatment Center’s doors, to the time it is consumed by the customer. This includes
taking a weekly inventory.
Outcome The Food and Nutrition Services Department will accurately reflect departmental cost.

Financial Summary
At Sodexo, everything we do is focused on delivering measurable, predictable results that control the cost of
your support services. In this section, we will present our financial overview.
Sodexo takes the responsibility of financial management very seriously. We will ensure cost-efficiency the same
way we ensure quality – with experience, proven concepts, simple and user-friendly systems, unsurpassed
support services and continuous improvement.
Our obligation to you is to provide quality programs that deliver the greatest benefit for every dollar spent.
We believe the information and assumptions provided by your facility, along with the department operations
statement outlined on the following pages, will achieve that.
“We see Sodexo as more than just our partner; Sodexo is an integral part of the hospital and directly
impacts patient satisfaction.
“At the end of the day, it’s not about the scores. It’s about creating an environment for our patients so
that they want to do better for themselves so they can be released quicker, get back to work faster and be
with their families. Anything we can do to make the patient comfortable is our goal. Sodexo employees at
Straub have exceeded my expectations in helping us reach this goal. Thank you for all that you do.”
Art Gladstone, Chief Operating Officer, Straub Clinic and Hospital
FINANCIAL SUMMARY | SIERRA TUCSON TREATMENT CENTER | 1

PROPOSED
COST
FY 2012
ACTUAL
VARIANCE TO
ACTUAL
Total Annual Net Food (From Schedule A) 375,407$ 658,046$ (282,638)$
Total Hourly Annual Labor (From Schedule B) 482,575$ 391,593$ 90,982$
Total Management Annual Labor (From Schedule C) 164,621$ -$ 164,621$
TOTAL MANAGEMENT AND HOURLY LABOR 647,197$ 391,593$ 255,604$
Total General Supplies/Expenses (From Schedule D) 157,766$ 307,236$ (149,470)$
Total Management Fee (From Schedule E) 50,000$ -$ 50,000$
Total General Support Services Allowance (From Schedule F) 75,000$ -$ 75,000$
TOTAL DIRECT COST AND CHARGES OF OPERATION 1,305,370$ 1,356,875$ (51,505)$
Less Department Revenues and Credits (From Schedule G) 30,620$ 30,620$ -$
NET OPERATING EXPENSES 1,274,750$ 1,326,255$ (51,505)$
Patient Days 33,509 33,509 -$
Net Cost/Patient Day 38.04$ 39.58$ (1.54)$
One-Time Start-Up Cost 58,480.00$
TOTAL CAPITAL EXPENSE 147,694.78$
ANNUALIZED DEPRECIATION (3/5 YEARS) 49,231.59$
SIERRA TUCSON TREATMENT CENTER
PROFORMA ANNUAL STATEMENT OF OPERATIONS
2 | SIERRA TUCSON TREATMENT CENTER | FINANCIAL SUMMARY

PROPOSED
COST
FY 2012
ACTUAL
VARIANCE TO
ACTUAL
Total Annual Net Food (From Schedule A) 375,407$ 658,046$ (282,638)$
Total Hourly Annual Labor (From Schedule B) 286,679$ 239,772$ 46,907$
Total Management Annual Labor (From Schedule C) 164,621$ -$ 164,621$
TOTAL MANAGEMENT AND HOURLY LABOR 451,300$ 239,772$ 211,528$
Total General Supplies/Expenses (From Schedule D) 120,636$ 154,568$ (33,932)$
Total Management Fee (From Schedule E) 30,000$ -$ 30,000$
Total General Support Services Allowance (From Schedule F) 45,000$ -$ 45,000$
TOTAL DIRECT COST AND CHARGES OF OPERATION 1,022,343$ 1,052,385$ (30,042)$
Less Department Revenues and Credits (From Schedule G) 30,620$ 30,620$ -$
NET OPERATING EXPENSES 991,723$ 1,021,766$ (30,042)$
Patient Days 33,509 33,509
Net Cost/Patient Day 29.60$ 30.49$ (0.90)$
PROJECTED FULL YEAR BUDGET 991,723$ 1,021,766$ (30,042)$
Sodexo's One-Time Start-Up Cost 33,740$
TOTAL CAPITAL EXPENSE 124,320$
ANNUALIZED DEPRECIATION (3/5 YEARS) 41,440$
FOOD AND NUTRITION SERVICES

PATIENT FOOD
SODEXO FOOD AND
NUTRITION SERVICES
Patient Trays 308,283$
Floor Supplies 33,509$
TOTAL PATIENT FOOD 341,792$
NON-PATIENT FOOD
SODEXO FOOD AND
NUTRITION SERVICES
Visitor and Staff Meals 23,577$
Family Week Free Meals 6,690$
TOTAL NON-PATIENT FOOD 30,267$
TOTAL DEPARTMENT FOOD BUDGET
(Includes .09% Regional Procurement Charge) 375,407$
SCHEDULE A
FOOD BUDGET

Annual Productive Hours 23,504
Annual Non-Productive Hours 1,001
TOTAL ANNUAL HOURS 24,505
Annual Productive Dollars 274,968$
Annual Non-Productive Dollars 11,710$
TOTAL ANNUAL DOLLARS 286,679$
Number of Productive FTEs 11.30
Number of Non-Productive FTEs 0.48
TOTAL FTEs 11.78
Assumptions
• Average Wage Rate: $11.70
• Non-Productive Rate: 4.26%
• Taxes and Benefits (not charged to the department)
SCHEDULE B
SODEXO FOOD AND NUTRITION SERVICES
DOLLARS
FTEs
HOURS
HOSPITAL HOURLY LABOR

SODEXO FOOD AND
NUTRITION SERVICES
Sodexo Management Salaries 121,045$
Sodexo Taxes and Benefits 43,576$
TOTAL SODEXO MANAGEMENT EXPENSE 164,621$
SODEXO MANAGEMENT POSITIONS
• General Manager – Multi-Service (1)
• Chef Manager/Food Operations (1)
SODEXO AND HOSPITAL MANAGEMENT STAFF
SCHEDULE C

SODEXO FOOD AND
NUTRITION SERVICES
Small Equipment 3,721$
China, Glass and Silver 3,721$
Uniforms 2,297$
Travel 1,000$
Employee Activities 471$
Training and Tuition 1,000$
Office Supplies and Expenses 1,300$
Postage 780$
600-000-1500-6336-00 Outside Services: Dietary 1,050$
600-000-1500-6346-00 Repair and Maintenance: Operations Equipment - Dietary 7,163$
600-000-1500-6354-00 Supplies: Medical - Dietary 321$
Cleaning Supplies 12,013$
Paper Supplies and Disposables 28,848$
Use Tax 809$
Patient Menus 5,138$
Web Unit Financial System 309$
Labor Management 684$
Supply Regional Procurement Charge 375$
Annual Outlook Charge 264$
Proposed Sodexo Annual Depreciation 41,440$
SodexoNet 80$
Market Connection Charge 804$
Security Network Program 40$
General Liability 5,838$
Employment Insurance 70$
Retail Promotions 1,100$
TOTAL GENERAL OPERATING SUPPLIES/EXPENSES 120,636$
NOTE
Blue Text = Sierra Tucson Expense
GENERAL EXPENSES
SCHEDULE D

SODEXO MANAGEMENT FEE
$30,000
SCHEDULE E

Management Specialists Corporate Support
• Senior Vice President • Hospitality Expertise
• Vice President, Sales • Legal
• Vice President, Operations • Labor Relations
Area Support Personnel Division Resources
• Regional Sales Director • Training and Development
• District Manager and Team Leader • Cost Containment
• Area Business Analyst • Research and Development
• Area Support Manager, Culinary • Relief Management
• Human Resources Director • Regular Inspections
• Director of Finance • Operations Expertise
• Information Systems and Unit Financial System
• Procurement and Distribution Services
• Diversity Network Representative
• Area Support Manager, Hospitality Programs
• Area Support Manager, Clinical Nutrition
• Area Safety Officer
• Product Development/Standardization
SCHEDULE F
$45,000
Positions impacting General Support Services Allowance
SODEXO GENERAL SUPPORT SERVICES ALLOWANCE

REVENUES CREDITS TOTAL
Visitor and Staff Meals @ $4.00 per Meal -$ 30,620$ 30,620$
TOTAL DEPARTMENT CREDITS -$ 30,620$ 30,620$
Assumption
600-000-1500-4206-00.
FOOD DEPARTMENT REVENUES
SCHEDULE G
• Visitor/Staff Meals are purchased through the book store per account number

TOTAL CAPITAL INVESTMENT 124,320$
ITEM COST
Café Renovation 72,500$
Juice Bar 20,000$
Expert Restaurant Supply 12,574$
CBORD – Card Tracking System 11,746$
Computer Systems 2,500$
Federal Case 5,000$
TOTAL START-UP $33,740
ITEM COST
Hotel Accommodations 600$
Travel-Related Expenses 300$
Mileage Expense 440$
Airfare Expenses (per round trip) 2,000$
Rental Car Expense 1,000$
Salaries and Benefits 7,400$
Food Service Start-Up Kit 1,500$
Food Service Initial Smallwares Purchase 10,000$
Fresh Inspirations Serviceware Purchase 10,000$
CAPITAL INVESTMENT
START-UP
SCHEDULE H
SODEXO CAPITAL AND START-UP

Cost Per Patient Days 29.60
Annual Patient Days 33,509
Employee, Visitor and Family Food Cost Per Meal 3.07$
Floorstock Per Patient Day (Includes Fruits, Limited
Beverages, Snacks and Juice Bar) 1.00$
Productive FTEs 11.30
Non-Productive FTEs 0.48
TOTAL PAID FTEs 11.78
Average Hourly Wage Rate 11.70$
Sodexo Management FTEs 2.00
Sodexo Taxes and Benefits 36.00%
ASSUMPTIONS
FOOD AND NUTRITION SERVICES
FOOD COST ASSUMPTIONS
SIERRA TUCSON HOURLY PAYROLL

SODEXO ENVIRONMENTAL SERVICES
PROPOSED
COST
FY 2012
ACTUAL
VARIANCE TO
ACTUAL
Total Annual Hourly Labor (From Schedule A) 195,897$ 151,821.00$ (44,075.76)$
Total General Supplies/Expenses (From Schedule B) 37,130$ 152,668.50$ 115,538.15$
Total Management Fee (From Schedule C) 20,000$ -$ (20,000.00)$
Total General Support Services Allowance (From Schedule D) 30,000$ -$ (30,000.00)$
TOTAL DIRECT COST AND CHARGES OF OPERATION $283,027 304,489.50$ 21,462.39$
Patient Days 33,509 33,509.00$
Net Cost/Patient Day 8.45$ 9.09$ 0.64$
PROJECTED FULL YEAR BUDGET 283,027$ 304,489.50$ 21,462.39$
First Year Hourly Benefits Adjustment -$
First Year Apples-to-Apples Benefits Comparison 283,027$
Sodexo's One-Time Start-Up Cost 24,740$
TOTAL CAPITAL EXPENSE 23,375$
ANNUALIZED DEPRECIATION (3/5 YEARS) 7,792$
ENVIRONMENTAL SERVICES

Annual Productive Hours 19,552
Annual Non-Productive Hours 833
TOTAL ANNUAL HOURS 20,385
Annual Productive Dollars 187,895$
Annual Non-Productive Dollars 8,002$
TOTAL ANNUAL DOLLARS 195,897$
Number of Productive FTEs 9.40
Number of Non-Productive FTEs 0.40
TOTAL FTEs 9.80
Notes/Assumptions:
• Average Hourly Rate: $9.61
• Non-Productive Rate: 4.26%
• Taxes and Benefits (not charged to the department)
DOLLARS
FTEs
SCHEDULE A
HOSPITAL HOURLY LABOR
HOURS

ENVIRONMENTAL
SERVICES
Small Equipment 1,225$
Uniforms 1,274$
Employee Activities 392$
Office Supplies and Expenses 1,300$
Postage 780$
600-000-1400-6254-00 Meals – Housekeeping 50$
600-000-1400-6346-00 Repair and Maintenance: Operations Equipment –Housekeeping 324$
Cleaning Supplies 2,322$
Paper Supplies and Disposables 15,029$
Use Tax 1,145$
Labor Management 684$
Supply Regional Procurement Charge 156$
Proposed Sodexo Annual Depreciation 7,792$
Security Network Program 40$
General Liability 4,309$
TOTAL GENERAL OPERATING SUPPLIES/EXPENSES 37,130$
NOTE:
Blue Text = Sierra Tucson Treatment Center Expenses
SCHEDULE B
GENERAL EXPENSES

SCHEDULE C
SODEXO MANAGEMENT FEE
SODEXO
$20,000

SCHEDULE D
SODEXO GENERAL SUPPORT SERVICES ALLOWANCE
SODEXO
$30,000
Positions impacting General Support Services Allowance
Management Specialists Corporate Support
• Senior Vice President • Hospitality Expertise
• Vice President, Sales • Legal
• Vice President, Operations • Labor Relations
Area Support Personnel Division Resources
• Regional Sales Director • Training and Development
• District Manager and Team Leader • Cost Containment
• Area Business Analyst • Research and Development
• Human Resources Director • Relief Management
• Director of Finance • Regular Inspections
• Information Systems and Unit Financial System • Operations Expertise
• Procurement and Distribution Services
• Diversity Network Representative
• Area Safety Officer
• Product Development/Standardization

TOTAL CAPITAL INVESTMENT $23,375
ITEM COST
Chariot I – Scrub Stand-On 7,000.00$
High Speed Burnisher 2,000.00$
Dominator Extractor (Carpet) 4,500.00$
High Security Carts 3,200.00$
Microfiber System (includes mops, pulls, wet/dry and mop buckets) 5,000.00$
Low Speed Buffer 1,300.00$
TRAKKAR Hand-Helds 375.00$
TOTAL START-UP $24,740
ITEM COST
Start-Up Support 11,740$
Start-Up Kits 1,000$
Impact Cleaning 5,000$
Initial Small Equipment Purchase 7,000$
*This does not include Relocation. If a relocation is necessary, a mutually agreeable
budget shall be developed separate from this analysis.
SODEXO CAPITAL AND START-UP

Food and Nutrition Services
Deliver a superior Patient
Experience with Sodexo’s
Food and Nutrition Services.
• On-site management
to streamline Food and
Nutrition Services.
• Compliant procedures
and systems to deliver
best results.
• Unique, innovative
dining concepts to
exceed your patients’
expectations.
• Current nutritional
information to promote
healing.
• Top-of-the-line brands
and retail concepts
to entice staff and
customers.
We understand clearly that Sierra Tucson Treatment Center’s success depends on patient care
that is consistently of the highest quality. At Sodexo, that goal is the driving force behind
the design and operation of our Food and Nutrition Services programs. We apply the best
practices developed from our decades of experience at America’s leading health care
facilities to deliver the best patient dining experience available in the industry.
Sodexo exceeds your patients’ expectations daily
with our delicious meals delivered with a superior
service attitude. When Sierra Tucson Treatment Center’s
patients say their stay was like being at a five-star
hotel, we’ll know we have succeeded. In addition,
your patients’ visitors will enjoy our dining. Not only
will they know their family and friends are well cared
for, they can get tasty food without ever having to
leave the center.
For your staff, we understand that a trip to the
cafeteria or the coffee/juice bar might be the only
break in an otherwise stress-filled day. Providing
exciting and efficiently run choices helps build
morale and contributes to job satisfaction.
As outlined in the Executive Summary, we will meet
your targeted outcomes with systems and procedures
that perfectly complement our first-class dining and
delivery options. This makes it easy for your medical
and support staff to stay focused on the treatment
of patients. You can rely on Sodexo to create
comprehensive Food and Nutrition Services by
focusing on four key areas.
• Professional on-site management
• Proven food management process
• Unique and creative patient dining
and service concepts
• Excellence in clinical nutrition
FOOD AND NUTRITION SERVICES | SIERRA TUCSON TREATMENT CENTER | 1

When you hire Sodexo,
you gain our expertise.
We deliver the best Patient
Experience available
because our reputation,
systems, training and
development consistently
attract the top candidates in
the industry.
Sodexo understands that it takes more than simply
great food and multiple menu and delivery options
to enhance the Patient Experience at Sierra Tucson
Treatment Center. As a result, we manage the
operation of your Food and Nutrition Services
solution expertly so that you benefit fully from all we
have to offer.
Get Best Results With On-
Site Management
To supervise your Food and Nutrition Services,
we will place a professional Sodexo manager at
Sierra Tucson Treatment Center. This manager will
get involved actively in your operations, respond
quickly to potential problems, balance the factors
that affect food service and make decisions with
people, quality, regulatory compliance and cost
considerations in mind.
We motivate and support our managers throughout
their careers with ongoing training, advancement
opportunities, state-of-the-art technology and
collaboration with our management team. For
information on our management team, see the
Transition and Management section of this proposal.
Trust Sodexo for the Best
Resources Available
Sodexo’s accessible, up-to-date training and frequent
incentives are key to helping our management
maintain high staff morale, low turnover and
substantial cost savings.
Depend on Sodexo to Deliver
High-Quality Service
While we are at your facility, we will continually
collect data from a targeted cross-section of patients
and staff via rounds, surveys, audits and meetings,
and report our findings to you. This ensures quality
2 | SIERRA TUCSON TREATMENT CENTER | FOOD AND NUTRITION SERVICES

and delivers a high return on your investment. For
more information on our quality assurance tools,
please see the Transition and Management section of
this proposal.
Our delivery of top-notch patient dining services
centers on our established Food Management
process. Our process covers menu engineering,
planning, ordering, receiving, production, service
and post-production.
Improving culinary systems and services will be
efficient and effective with our processes, database,
tools and promotions. Food Management streamlines
food production and manages cost by taking a
systematic approach to food production, uses only
those products that are needed, generates lists of
foods and ingredients required for efficient food
preparation and links them to electronic supply
ordering. Recipes built into the system automates
nutrient and cost analysis, allows menu changes,
adjusts recipes to volume targets, meets regulatory
requirements and is accessible electronically. Menu
tools provide a professional image for weekly and
daily menus and saves staff time by automating the
process of customizing menus and signage.
Food Management will ensure support in the
following ways.
• Deliver consistent quality in food and services.
• Create greater efficiencies in execution of
patient operations.
• Provide centrally administered menu planning and
cost management capability in one online
application.
• Streamline menu processes, control
food cost and strengthen procurement
practices with vendor partners.
Optimize Your Food
Production and Delivery
Saving our customers time and money without
sacrificing quality is the basis for Sodexo’s food
production cycle.
Sodexo’s food production is planned carefully for
best results.
Production Control Tools. Our tools help the kitchen
staff produce the right food at the right time.
• Recipe Cards
• Key Result
Indicators Tool
• Guides
• Audit Forms
• Leftover Sheets
• Meeting Agendas
• Patient Census
• Roast Meat Charts
• Forecasting Tool
• Prep and Pull Sheets,
Order Sheets
Unyielding Focus on Safety to Protect Patients
and Maintain Quality. We purchase food items
according to strict guidelines, and we ensure safety
with the following precautions.

• To eliminate foodborne illness, we strictly monitor
potentially hazardous ingredients and purchase
the freshest food available.
• To respond to emergencies and to answer
questions about food security, we have food
safety experts in place.
• To ensure patient satisfaction, we monitor and
control the temperatures of foods during cooking
and serving.
Food and Nutrition Services Training. The following
chart outlines guidelines for Sodexo’s Food Production
Training. For more information on our training, see the
Transition and Management section.
Food Production Training
Purpose
Promote a full understanding of Sodexo’s
Food Production System.
Frequency
Training occurs throughout the department
upon the introduction of the program at your
hospital and when new employees are hired.
Responsibility
Account Manager ensures all employees
demonstrate competency in program
concepts, tools and forms. Account
Operations Manager documents attendance
of employees to the production system
training process.
Distribution
All employees participate in the employee
training module, and those employees directly
impacted by specific forms and tools gain a full
understanding of, and access to, those tools.
Standards
1. Complete manager training upon
program implementation.
2. Conduct employee training using program
materials upon program implementation.
3. Conduct manager or employee training
for new department employees.
4. Review training on an annual basis to
ensure positive program outcomes.
5. Document competency using post-
test and participation forms.
Implementation Managers and employees complete training.
All Food and Nutrition Services employees receive
our Food Production Training.
One way to offer the best Patient Experience is to
exceed patients’ expectations every day. Sodexo
helps you do this by delivering delicious food based
on patients’ individual dietary needs.
Get Diverse Menus That
Appeal to Diverse Patients
You not only gain broad appeal, quality and
consistency with our menus – you meet dietary
requirements. These customizable menus are planned
by Registered Dietitians and certified executive chefs,
and we’ll work with you to develop recipes that
satisfy local tastes. In fact, we have many regional
recipes already built into our system.
Count on the Best
Chefs in the Business
Exceed your patients’ expectations every day with
Sodexo’s renowned patient dining services.
Sodexo consistently has the best trained chefs in the
industry, which means, of course, that your patients,
visitors and staff always receive a superior dining
experience. In addition to being a partner of The
Culinary Institute of America (CIA), we encourage our
chefs to obtain certification from The American Culinary
Federation (ACF). We were the first food service
management company in North America to offer a
series of master classes taught by renowned chefs.
Locally, the Sodexo Chef Association encourages chefs
to share their skills and ideas with colleagues.
Sodexo brings you documented,
compliant procedures that are based
on best practices and designed to
deliver unmatched results to Sierra
Tucson Treatment Center.
“I think the training has encouraged me
to want to do better and support my team
members to want to do better themselves.”
Employee Engagement Survey Comment

Choose the Best Menu for Sierra
Tucson Treatment Center
The Sodexo Chef Association helps our chefs deliver
current and exciting food options.
Our innovative patient meals taste great in addition
to being nutritious and cost-effective. Based on what
you have requested and our assessment, we believe
that the following menu best meets the needs of Sierra
Tucson Treatment Center.
Enhance Your Patients’ Stay
With the Chef Selects – Classic
Dining Menu By Sodexo
Sodexo’s Chef Selects
– Classic Dining
program provides a
three-week selective
menu cycle that offers
delicious, nutritional meals for your patients. With this
remarkably flexible menu, we know from experience
what to produce from scratch and where to use value-
added food products to save labor dollars and still
keep quality high.
Achieve high patient satisfaction and minimize labor
requirements in the evening and on the weekends
with the Chef Selects – Classic Dining menu.
The customizable Chef Selects – Classic Dining
menu templates are active in Food Management
and produce the HACCP report, production report,
scaled recipes, cost and prep sheets. The nutrient
analysis is available in coordination with the Sodexo
Menu Graphics program. The following tools are
available on flash drive or SodexoNet to assist you in
customization and implementation of the program.
• Nutrient and Cost Analysis. Ensures
compliance with nutritional guidelines within
established cost parameters; saves staff
time by preventing manual analysis.
• Week at a Glance. Enables staff
to view the week’s menu.
• Spreadsheets. Captures all regular and
modified diets in one location, ensuring
efficiency in food production.
• Inventory Sheets. Provides linkage to electronic
ordering through Sodexo’s prime purveyor.
• Order Guides. Provides a list of foods and
ingredients required to prepare the menu
for efficient food and supply ordering.
Two things are certain: Clinical nutrition is a vital
component of the total healing process, and nutritional
expertise improves patient care. That’s why Sodexo
seeks out the best and the brightest in the clinical
nutrition field. Our Registered Dietitians work with your
medical staff to formulate, implement and provide
nutrition programs that enhance medical treatment and
the experience of each and every patient.
To enhance your patients’ medical treatment,
our registered dietitians stay abreast of the latest
Academy of Nutrition and Dietetics positions and
hold significant national and regional leadership
positions in that association.
Sodexo’s dietitians attend clinical updates frequently,
and they stay in touch with their colleagues through
the Sodexo Nutrition Association – a clinical support
network that connects registered dietitians nationwide
via an online discussion forum.
In addition, our Sodexo Nutrition Technical Support
Managers give technical support and training to
on-site managers and dietitians, and keep ahead of
Sodexo offers up-to-date
training throughout our
employees’ careers so
that they can deliver the
best service to you.

Our role in the treatment of patients goes
beyond what they eat while they are in our
client’s facilities. Our dietitians educate
and support patients after they leave the
hospital, which often minimizes further
health complications.”
George Chavel, President and Chief Executive Officer
innovations and trends. Sodexo’s Food and Nutrition
Services include many outstanding programs to
benefit Sierra Tucson Treatment Center as follows.
• Medical Nutrition Therapy
• Create Your Weight™
• Indirect Calorimetry
• SodexoNet Nutrition Services
• Patient Education Materials
• Wellness & You! Lifestyle Seminars
• LINC (Leading Innovative Nutrition
Care) electronic newsletter
Be Compliant With Our High
Clinical Standards
Standards are the backbone of our Nutrition Services.
As a matter of course, Sodexo meets all of The Joint
Commission, state and federal regulatory standards.
More importantly, to match the exact requirements for
Sierra Tucson Treatment Center, we will individualize
our Joint Commission standards-based services.
Once we customize standards, we make certain
we stay on track by conducting an annual review
to measure compliance and to help the clinical
services management team develop an action plan
for performance improvement. We also conduct a
comprehensive review prior to an anticipated Joint
Commission survey to assess readiness.
Get the Best Nutrition Care
Services and Guidelines
Sodexo’s clinical dietitians use proven guidelines to
provide healthful, compliant diets, counseling and
treatment to your patients. Our specific Nutrition Care
Guidelines include assessment standards and disease-
specific information.
In addition, Sodexo’s dietitians work collaboratively
with your Pharmacy Department to counsel patients
on potential food-drug interactions, modify patients’
menus to avoid adverse reactions and conduct a
review of medications identified for each patient.
Trust Our Procedures for Excellence
Sodexo’s clinical staff follows a series of thoroughly
researched procedures to deliver Clinical Nutrition
Services to your patients.
1. Personal Interview. Our clinical staff
conducts a patient interview to review
lifestyle and eating habits and discuss the
impact of any new dietary requirements.
2. Nutritional Assessment. The staff determines
what nutritional assistance is necessary
and how it should be implemented.
3. Nutritional Care Plan. Dietitians develop an
individualized nutrition intervention plan based
on the assessment, which outlines appropriate
nutrition and prioritizes treatment options.
4. Periodic Assessment. Clinical staff
monitors nutritional progress by performing
periodic updates with the patient.
Sodexo is the largest employer of Registered
Dietitians in the country, employing more than
1,500 individuals. Let us share our expertise
with you for stellar patient care.

Our food preparation
and presentation
specialists are true
professionals with a
consuming passion
for excellence. The
management team
is well experienced
in food service and
eminently qualified
to cater to the most
discriminating clientele.
5. Patient and Family Counseling and
Education. We arrange for ongoing
individualized diet counseling for patients.
Innovative Technology. Sodexo supports all of its
procedures with state-of-the-art technology. For example,
by programming nutritional calculations into our Psion
3C calculator and automating tasks, our clinicians can
run complex calculations efficiently and quickly, as well
as reduce errors.
Fresh Inspirations will provide Sierra Tucson Treatment
Center with an innovative approach to nourishing hungry
staff and visitors. Fresh Inspirations is an inviting dining
experience with a wide variety of platforms representing
today’s most popular dining trends and branded food
concepts, as well as an inspired menu of offerings
featuring food and beverages prepared from fresh
ingredients – all in a friendly environment that sustains
and supports the spirits of staff and visitors alike.
About Fresh Inspirations Café
Fresh Inspirations has been designed with the specific
needs of staff and visitors in mind.
• A flexible and customizable café format tailor-
made to suit the unique needs of Sierra Tucson
Treatment Center’s staff and customers.
• A complete range of offerings, including
vegetarian, ethnic, regional and wellness cuisine.
• The availability of more than 20 familiar and
popular national brands plus Sodexo’s award-
winning proprietary signature brands.
• Zoned seating where the customer
can dine, relax and rejuvenate.

Every day our people are finding new ways to
improve the quality of daily life for everyone
we serve.
Turn any meal into a satisfying performance.
The sizzle of onions sautéing in a hot pan.
The aroma of fresh rosemary and roasted
garlic. The excitement of watching a confident
chef creating a culinary masterpiece.
Customers never fail to enjoy a meal they’ve
watched the chef prepare.
Ensure quality, interest and repeat sales with
our diverse retail options.
Experience has shown that client satisfaction
increases and the customer experience improves
when Sodexo is the dining service provider.
The Fresh
Inspirations
Philosophy
At Sodexo Health
Care, we take the
holistic view that our
dining offering and
systems are an integral part of the delivery of health
care. In our own way, we are caregivers, too: We
serve and nourish the staff who provide direct patient
care and the family members and visitors who support
the healing process. Our mission is to improve the
quality of daily life for them, and in doing so, inspire
and sustain them in their roles as caregivers. It’s the
whole idea behind Fresh Inspirations.
A Retail Experience That Supports
the Caring Environment
First and foremost, Fresh Inspirations’ mission is
to support and enhance the caring environment.
Everything, from menu options and wellness programs
to an intimate dining room, has been designed with
the specific needs of staff and visitors in mind. Our
caring-for-the-caregivers approach has a direct impact
on overall quality of care and satisfaction.
For facility staff:
• Enhances employee morale and productivity.
• Helps attract and recruit talent.
For family members and visitors:
• Drives overall quality perception.
• Improves satisfaction.
• Builds positive word of mouth.
Fresh Inspirations is a complete package. An
integrated yet flexible offering designed to inspire
hospital staff and visitors and support them in their
role as the caregivers for your patients. Let us inspire
you, too, with the possibilities that a Fresh Inspirations
Café can create for your unique location and needs.

Fresh Inspirations Cuisine
With Fresh Inspirations, you can offer your customers
exactly what they’re looking for: appetizing and
interesting meal choices representing the hottest, most
requested food trends in the industry, as well as diversity,
with a wide range of international, vegetarian, ethnic,
regional and wellness cuisine options.
• A full range of station offerings like those
listed below.
• More than 20 familiar and popular national retail
food brands, such as Starbucks®
and Chick-fil-A®
.
• Sodexo’s own award-winning proprietary brands
like Jazzman’s®
Cafe & Bakery and Pandini’s®
.
There’s truly something for everyone at Fresh
Inspirations Café.
Featured Food Stations
In the Fresh Inspirations Café, food is the centerpiece.
The ingredients used in all our recipes are selected
with freshness and high quality in mind. We source
products through suppliers using strict industry
standards for superior quality assurance and food
safety. The Fresh Inspirations menu uses recipes that
have rated high in national tests, as well as recipes
that highlight regional and local preferences.
Our standard platforms feature 8,000 recipes
created by Sodexo’s chefs. Available stations
include the following.
From Our Grill – A flash of flame and a sizzle.
Freshly prepared sandwiches are crafted hot off the
grill. From juicy, lean Angus beef burgers on freshly
baked ciabatta buns to marinated chicken breast
on rustic bread, the grill offers one-of-a-kind taste.
Regional favorites and Wellness & You! certified menu
items are also featured.
From the Deli – Freshness is the order of the day.
Popular and unique menu items include lean carved
meats, fresh produce and handmade salads and
spreads. There is an almost infinite number of
combinations that are delightfully stacked atop
fresh bread and assembled to order especially for
each guest.
Hand Tossed Salads – Not your ordinary garden
salad! Our Hand Tossed Salads feature the freshest
produce and our signature combinations of flavors
that are big on taste and value. Each salad is expertly
prepared to order, and many feature lean meats or
seafood while vegetarian options abound. Light,
delicious and satisfying!
Salad Bar – At the salad bar, it’s all about having
it your way. Allow our field of fresh fruits and
veggies to inspire you to develop your own unique
salad creation. Or, you can have one of our freshly
prepared pasta, protein or vegetable salads. From
fancy field greens to macaroni salad tossed with fresh
herbs, it’s all there…you make the call!
Freshly Baked Pizza – Fresh-cut toppings, real
cheese, tangy sauce and the crunch of freshly baked
crust; it’s no wonder that pizza is a favorite choice
among many! Just-right-sized personal pizzas satisfy a
large appetite with great combinations, great flavors
and a great price.
Familiar Favorites – Almost like home cooking,
familiar and comforting. Perennial favorites and side
dishes serve up a meal meant to relax and restore. It’s
true comfort food infused with a healthy dash of our
Wellness & You! philosophy.
World Cuisine – With flash and panache, recipes are
prepared to order by a trained chef directly in front
of the customer. World flavors, on-trend innovations
and surprisingly sophisticated flavors combine for a
distinguished offering with unmatched freshness and
taste. Great for building aroma and excitement in the
café.
Our Soups – Nothing soothes the soul like hot soup.
All-time favorites like chicken noodle and ethnic recipes
such as chipotle chicken soup are just two of our wide
variety of choices. And many of our healthy soups
feature a lower caloric content for guilt-free indulgence.
All our soups are prepared in-house daily and are
accompanied by freshly baked artisan breads.

Simply to goSM
– Some days, there’s just no time
to slow down. Our Simply to go station offers fresh
handmade salads, sandwiches and desserts in a
convenient grab-and-go format. Featuring a diverse,
ever-changing menu with all items prepared daily to
ensure that ingredients and choices always stay fresh.
Beverages – Whether to restore, refresh or rehydrate,
a bounty of customized solutions is available for
both hot and cold beverages. Sodexo partners with
the world’s leading coffee roasters to craft the right
product mix for each Fresh Inspirations Café. We also
support smaller farmers by having environmentally
friendly fair trade coffee options available. For our
cold beverages, we work closely with our vendor
partners to offer an array of sodas, bottled waters,
teas, juices, energy and specialty drinks that are
tailored to your customers’ unique preferences.
Fresh Inspirations Values
Woven through every aspect of Fresh Inspirations,
including the food, hospitality and practices, you will
find our values. We believe you will find our core
values – wellness, diversity and sustainability – to be
closely aligned with yours.
Wellness – Creating a
healthy environment for
our customers is our top
priority. From the food
they eat to the room they
dine in, we understand and value our contribution
to their well-being. We offer informed support in
the way of fresh food choices, wellness cuisine and
nutritional information. All Fresh Inspirations locations
feature Sodexo’s comprehensive nutritional education
program, Wellness & You!
Diversity – Sodexo is
committed to providing
a diverse and inclusive
work environment. We
have received widespread recognition nationally for
our leadership in diversity. We believe a dynamic
company requires people with rich backgrounds
and diverse perspectives. We celebrate diversity
and inclusion in many ways. Connections is
Sodexo’s diversity program that aligns with nationally
recognized heritage months. We celebrate every
month at Fresh Inspirations by featuring associated
ethnic cuisine.
Sustainability and Social
Responsibility – We hold
a deep and unwavering
commitment to sustaining the
environment by using natural
materials and biodegradable
packaging, purchasing local
and organic food, supporting fair farming and
trade practices, implementing innovative recycling
programs and using environmentally friendly green
chemicals whenever possible.

To grab your visitors’
and staff’s attention
and ensure repeat
sales, we include high-
quality signage and
an inviting look. In
addition, we enhance
and upgrade our
retail choices and
presentation regularly.
Fresh Benefits
Staff and Visitor Satisfaction – Everything at
Fresh Inspirations, from menu options and wellness
programs to an intimate dining space, has been
developed with the specific needs of hospital staff
and visitors in mind. A high-quality retail dining
experience builds positive word of mouth among
family members and visitors and has a halo effect that
extends to your entire facility.
A Rejuvenating Experience – In addition to our
sumptuous food offering, Fresh Inspirations offers a
refreshing dining experience via an uplifting environment
specially designed to energize and nourish the spirits
of staff and visitors alike. Recognizing the varied needs
and preferences of your customers, we have designed
zoned seating where families or staff can gather for a
meal as well as other areas for those desiring a quiet
break from the stresses of caregiving.
A Modern Approach
– As a food operations
professional, you
know that hospital
food can be great food. Yet clichés die hard. So if
you’re still operating an old-style cafeteria, you’re
missing an opportunity to let the world know just how
great your dining offering can be. Fresh Inspirations
Café puts your culinary expertise on center stage
in a contemporary format that’s immensely popular
with consumers. Our In Season promotional series
offers fresh food trends, new products and generates
excitement for your customers and staff. Turn your tired
cafeteria operation into a real Fresh Inspirations Café
destination.
Impact to the Bottom Line
Fresh Inspirations is designed to drive value to your
organization and help build or retain your competitive
advantage in today’s challenging health care
environment. From driving customer and employee
satisfaction to simply enabling you to devote more of
your limited resources to direct patient care, Sodexo
is strategically there for you every step of the way.
People and Staffing
The people of Sodexo are among the industry’s most
experienced professionals in food and nutrition. We
staff managers, chefs and dietitians who are well-
trained and equipped to give our customers reliable,
quality dining. Some of the most valuable people
in the Fresh Inspirations experience are the frontline
employees. These are the smiling faces that hospital
staff members and visitors see every day, and they
are there to work tirelessly to serve their direct needs.
Through specific training modules, we emphasize
customer and hospitality services as a top priority.
Each team member undergoes training upon hiring,
as well as ongoing training through continuous
improvement efforts.

“Fresh Inspirations
has truly revived our
café and brought a
new sense of energy.
Our employees are
enjoying the new
menu options and
healthier choices
they now have. It is
exciting to see the café
buzzing with people
all excited about the
new look. The uniforms
are great, the food
is delicious and the
Sodexo team is always
so positive. In my 10
years working for
Children’s Hospital Los
Angeles, I have never
seen the café so busy.
Sales are up, morale
is up and the positive
feedback keeps coming
in! It’s amazing what a
change in menus and
décor can do.”
Miguel Gonzalez,
Administrator, Support
Services, Children’s
Hospital Los Angeles
Our Commitment
Behind the scenes, the people of Fresh Inspirations are always working
hard to carry out our high operating standards. Each location must
meet minimum requirements for every element of the café, including
food, equipment, personnel, safety and purchasing. It is important to us
to always present Fresh Inspirations according to operationally sound
principles so that we show our clients in the best light. Understanding
that hospitality service is not a static industry, we are committed to
continuous improvement through the addition of new practices and
trends as our business evolves.
In essence, having a Fresh Inspirations Café will create a partnership
between Sierra Tucson Treatment Center and Sodexo where resources
and efforts can be aligned to meet a common goal: caring for the
caregivers so they can return to work or their loved ones with all the
strength and energy they need.
A Fresh Inspirations Café Awaits You
We have a support team made up of senior leaders, sales
executives, architects and retail managers who are trained to lead the
development and implementation of new sites. The goal is to create
a seamless transition for our clients. We understand that undertaking
a new development venture can be daunting, which is why we have
established conversion modules to minimize disruption at the location
and guide our clients and their staff through to a timely completion.
Sodexo is proud to offer Fresh Inspirations. We stand firmly behind the
commitment and values upon which the brand is built and the belief
that Fresh Inspirations is the café of today’s health care environment.
We invite you to join the Fresh Inspirations experience.

Dazzle your patients
with a consistently
spotless hospital.
• Professional on-
site management
to ensure high
productivity.
• Sanitary
surroundings to
put patients and
visitors at ease and
to reflect your high
standards.
• Customizable
options to meet
your specific
needs.
At Sodexo, we understand that a sanitary and comfortable hospital is key to Sierra Tucson
Treatment Center’s mission and, consequently, to your success. At Sodexo, we provide
Environmental Services to more hospitals than any other company in the United States. As
your Environmental Services partner, we’ll make your hospital shine.
To that end, Sodexo’s state-of-the-art housekeeping
program will make a great impression on your
patients, visitors and medical staff. We’ll keep your
hospital in tip-top shape with careful systems and
procedures that consistently improve productivity
and increase the level of cleanliness. What’s more,
our professional management team will use proven
training methods, the latest technology and the
most effective techniques to help your Environmental
Services staff deliver high-quality results.
Be assured that our extensive services are
customizable to Sierra Tucson Treatment Center’s
standards, requirements and operational schedules.
We’ll help you prioritize your needs and create an
Environmental Services solution that fits them – and
keeps pace with your changing environment.
The bottom line is this: Nothing reflects the standards
of your hospital more publicly than its cleanliness.
Sodexo helps match your Environmental Services to
your high standards by delivering the following to
keep your treatment center spotless.
• Seasoned on-site management for
effective service.
• Consistent cleanliness for a great
Patient Experience.
• Customized options to meet Sierra Tucson
Treatment Center’s specific needs.
ENVIRONMENTAL SERVICES | SIERRA TUCSON TREATMENT CENTER | 1

will run smoothly and
consistently at Sierra Tucson
Treatment Center with our
top managers on board.
We know that top-performing managers drive high
success rates. To ensure a sparkling clean facility,
we place an experienced Environmental Services
management team at your treatment center. Our
professional managers understand your patients’
changing environment and are experts at supervising
labor and workflow effectively so that cleaning
services are on time, consistent and cost-effective.
Get the Right Results With
Seasoned Managers
Environmental Services will run smoothly and
consistently at Sierra Tucson Treatment Center with our
top managers on board.
At Sodexo, we believe seasoned, continually trained
management is essential to the cleanliness of your
facility. We motivate and support our managers
throughout their careers with the best training
available, clear advancement opportunities and
collaboration. For information on our management
team, see the Transition and Management section.
Elite Certification and Affiliation. Our managers meet
the strict requirements for designation as Certified
Healthcare Environmental Services Professionals
(CHESP) – one of the many training programs offered
by Association for the Healthcare Environment (AHE),
the foremost professional Environmental Services
association and the only one affiliated with the
American Hospital Association (AHA). Sodexo is the
first and only company partnered with the (AHA).
Thanks to this partnership, you’ll benefit directly from
our access to AHA’s enormous volume of Environmental
Services resources, programs and information on
professional development and advocacy, new
technologies, equipment and operations.
Count on Fast Access to
the Latest Information
Sodexo’s Environmental Services webpage offers
managers quick access to resources and technical
information on subjects such as:
• The Joint Commission Preparation
• Linen Management
• Floor and Carpet Care
• Quality Improvement
• Gold Check Procedures
• Certified Department of Transportation Training
• Chemical Control
A Well-Managed Staff Drives
Maximum Productivity
Our on-site manager ensures that your facility is
consistently spotless by keeping your cleaning
staff motivated and focused on delivering the best
results possible. Sodexo’s training is unmatched in
the industry and offers excellent ongoing training
to increase knowledge, reduce injury, enhance
productivity and increase patient satisfaction. For
example, we have unique cleaning procedure videos
2 | SIERRA TUCSON TREATMENT CENTER | ENVIRONMENTAL SERVICES

Count on a clean, comfortable environment with
Sodexo’s professional Environmental Services staff.
in both English and Spanish. We also use certificates
and awards to maintain high morale.
Careful supervision and training of your employees
is good for your patients and for your budget.
Every time a cleaning employee leaves his or her
job, it costs you money. Retaining motivated hourly
employees helps control costs and supports a good
Patient Experience.
Sodexo establishes proper staffing levels and ensures
the best use of your staff’s time by monitoring,
prioritizing, scheduling and reporting on cycle
cleaning across all treatment center areas.
• Areas of Service Report. Identifies buildings,
levels and all areas and correlates them
to the expected cleaning frequency.
• Service Level Summary Report. Represents all
cleaning tasks and identifies their frequency.
• Daily Hours Variance Report. Recaps
actual labor compared to labor
standards on a daily basis.
Have Staff Look Their Best With Our Flexible
Uniform Program. In addition to training your staff,
we help them look professional. Sodexo’s flexible
uniform program offers a wide range of comfortable,
durable and attractive uniforms.
Depend on Sodexo to Deliver
High-Quality Service
While at Sierra Tucson Treatment Center, we will
continually collect data from a targeted cross-section
of patients and staff via rounds, surveys, audits and
meetings, and report our findings to you. This ensures
quality and delivers a high return on your investment.
For more information on our quality assurance tools,
see the Transition and Management section.
Creating a good experience for your patients is
the foundation for our standards. Sodexo’s well-run
operations result in the dependable cleanliness that
is critical to patient satisfaction. We integrate our
procedures seamlessly into your hospital to ensure
thorough, dependable delivery of Environmental
Services – from bed management to waste stream
control.
Stay on the Cutting-Edge With
Our Technology and Equipment
Sodexo utilizes the right equipment, tools and
technology to help care for your patients and keep
your facility sanitary and clean. Whether we use
a hand-held device or a manual spreadsheet, we
apply a combination of technology and human
interaction to drive consistent quality assurance
throughout Sierra Tucson Treatment Center.

We know your staff needs proper tools for high
efficiency, productivity and cost- and time-savings.
Sodexo excels in identifying innovative cleaning
equipment that limits ergonomic injuries and delivers
high productivity and infection control.
Shine by Sodexo
Sodexo’s new floor finish removal process is eco-
friendly and saves you time and money. With this
new technology and process, we can now remove
floor finish with nothing more than an auto-scrubber,
pad and water. Our environmentally friendly process
features no harmful chemicals and no odor. That
means no more air quality issues associated with
floor stripping, no more concerns regarding chemical
sensitivity and no more chemical burns from using
high pH products. Additionally, since we no longer
flood the floor with stripper and let it dwell, we
significantly reduce the potential for slip and fall
hazards and no longer need to shut down corridors
to get the job done!
Deliver a Superior Patient Experience
With Proven Environmental
Services Procedures
Through decades of learning at hundreds of health
care facilities, Sodexo has collected and synthesized
a broad base of data to use for all cleaning tasks. We
have documented standardized compliant procedures
in our Unit Operating System for every aspect of
Environmental Services, from Infection Control to
Quality Improvement to Laundry and Linen Procedures.
Our Unit Operating System is available online.
Well-Tended Waiting Rooms and Restrooms.
Patients and visitors appreciate clean, well-tended
waiting rooms and restrooms. Their look creates the

first impressions that many people have about your
hospital. Sodexo makes certain that restrooms are
thoroughly cleaned, including fixtures, shower curtains
and dispensers; that curtains throughout your hospital
are hung neatly; and that baseboards, walls, ceilings,
doors, furniture, ledges, phones and other surfaces
are free of lint, dust and stains.
Spotless Clinical Care Areas. Sodexo’s attention
to detail has a positive impact on patients no matter
the length of their stay. A clean and comfortable
environment can affect a patient’s healing process
positively, so we keep each patient care area spotless.
Shining Floors. When people see clean floors, they
know they are in a well-tended environment and that
you take care of your facility. Therefore, we pay close
attention to floors, from preventive to corrective care.
Simplified Bed Management. Careful, simplified
and organized bed management is key to improving
everyone’s experience with admission and discharge.
We offer expert implementation of this complicated task.
We’ll work with you to create a patient management
system that streamlines bed turnaround time, speeds up
admissions and organizes patient placement.
To incorporate effective bed management, Sodexo
uses an intelligent Interactive Voice Response (IVR)
system designed to increase the efficiency of bed
turnaround time, requests for discharging and
transferring patients and room cleaning arrangements.
The Bed Management System interfaces with most
hospital Admission, Discharge and Transfer (ADT)
mainframe systems to link a variety of departments.
This way all necessary personnel always know which
rooms are empty and available.
Careful Linen Management. Sodexo’s well-run, cost-
effective linen management program ensures that
your patients won’t ever have to wait for fresh linen.
Our program includes tracking of, and staff training
on, linen distribution, usage, handling, conservation,
stocking and purchasing. Our linen usage controls
minimize waste without diminishing the quality of
patient care.
When you partner with Sodexo, we analyze your
particular linen needs and customize a program to
meet those needs.
Meet your nursing staff’s needs and make your
patients feel well cared for with Sodexo’s reliable
linen management.
• Baseline Performance. We conduct a
comprehensive review of your linen program,
including user areas visited, personnel
interviewed and costs calculated. We then
document findings and establish actions
for performance and cost improvement.
• Savings Potential. Sodexo conducts an audit
to identify linen overuse and misuse throughout
your facility. Poundage and item costs are
calculated to determine potential savings.
7-Step Cleaning Process
1. Empty trash
2. Dust high areas
3. Damp dust and spot clean
4. Dust mop
5. Clean bathroom
6. Damp mop floors
7. Inspect work

“Protecting the
environment by using
environmentally
responsible cleaning
products is a critically
important objective.
To this end, we have
partnered with Ecolab,
utilizing their Green
Seal program of
ecologically friendly
products to ensure
not only the highest
possible standards of
cleanliness but also
the protection of the
environment.”
John LaRochelle, Vice
President, Environmental
Services
• Interdisciplinary Problem Solving. We form a Linen Improvement
Committee to set objectives based on findings, make assignments,
follow up on actions and determine appropriate control measures.
• User Education. Our thorough management support, training
and guidelines drive compliance with proper techniques.
• Performance Monitoring. We deliver consistent high quality with
the use of software for easy implementation; reports that track
cost, usage and trends; performance rounds; The Joint Commission
compliance checklist and action plans for improvement.
• Disaster Preparedness. Sodexo’s Environmental Services team is
well prepared for disaster management – no matter the degree
of severity. If such an unfortunate event occurs, our team will
blend with your hospital’s team to offer supplemental labor and
resources, as needed, and will follow your internal Disaster Plan.
Picture Perfect Room Setup
Picture Perfect Room Setup is standardized room setup program to
ensure a consistent first impression, standardized look and uniform
presentation. Included with this program is employee training, facilities
work order entry, etc.
Engage by Sodexo
Engage creates a Center of
Excellence environment and
results in elevated customer
service levels and increased
patient satisfaction scores. The
program trains frontline staff on the principles of engagement versus
scripting, encourages patient interaction and provides the team with
tools that enhance the Patient Experience.


Sodexo is a
member of the
U.S. Green
Building Council
and has a
number of
employees who
have achieved
LEED GA and AP
certification per
the U.S. Green
Building Council
guidelines.
Sodexo manages
a number of LEED
facilities and
contributes to the
clients’ ability
to achieve LEED
certification for
their buildings.
Stay Green With Our
Comprehensive Waste
Stream Management
We strive to keep your patients and staff
safe, as well as preserve the environment
for generations to come, with our waste
stream management procedures. Our
procedures meet all regulatory agencies’
standards and cover handling of
hazardous and non-hazardous materials, infection control, staff safety
and patient privacy based on HIPAA (Health Insurance Portability and
Accountability Act of 1996) guidelines. We take the following actions
to ensure careful management.
• Use innovative cleaning equipment to deliver high
productivity, control infection and limit ergonomic injuries.
• Evaluate and use the latest, proven, environmentally
friendly techniques, green cleaners and equipment.
• Train your staff to use your specified safety and infection
control practices (augmented when appropriate with our
programs), germicidal solutions and personal protective
equipment when sanitizing items or handling medical waste.
• Make sure chemicals are documented and handled properly.
Sodexo is a leader in the campaign to educate health professionals
about pollution prevention opportunities. Key to this is our commitment
to monitor all areas of waste – from chemicals to water to electricity.
Our goal is to reduce hazardous substances in regulated waste in the
hospital environment, including development of best practices and
case studies to minimize the use of toxic chemicals.
Efficient Trash Removal. Trash builds up quickly and its containment
and removal can make or break the healthfulness and appearance of
your hospital. Sodexo will help Sierra Tucson Treatment Center make
trash containment and removal sanitary, compliant and efficient.
Comprehensive Recycling. Sierra Tucson Treatment Center can count
on us to support recycling for everything from paper to medical waste.
Our proven, compliant procedures cover logistics, tracking, containers,
equipment and training for well-organized recycling.
Strong Relationships With Top Vendors. Sodexo’s well-established
relationships with the leading Environmental Services vendors can
benefit Sierra Tucson Treatment Center in many ways.

Sierra Tucson Treatment Center will
have a structured, cross-departmental
Linen Improvement Committee that
sets objectives, creates assignments,
follows up on actions and determines
appropriate control measures.
Vendor Relationships
Operating Standards Customer Benefits
Integrate our procurement
systems with your setup.
Ensures a smooth transition that
saves time and money.
Customize our supply chain. Meets your particular needs.
Manage vendor partnerships. Saves you time with systems
already in place.
Include training from vendors. Supports management and
updates staff skills at no
additional cost.
Enable vendor certification. Increases managers’ skills.
Bring in established vendors
such as Ecolab and Advance
Equipment.
Provides established systems for
on-site training of management
and cleaning staff.
Sodexo offers strong and well-managed vendor
relationships.
Sodexo’s key vendors offer many outstanding benefits
to our customers. For example:
Ecolab
Features Benefits
Provides cleaning and
laundry chemicals to
Sodexo’s Environmental
Services and Linen accounts.
Sells products that minimize
adverse environmental impact.
Conducts monthly visits. Ensures proper functioning
of automated sensors and
dispensers.
Offers seven in-service
training sessions at each
account.
Ensures optimum and safe use
of products.
Oversees installation and
maintenance for all chemical
dispensing systems.
Ensures proper use and safety
compliance.
Unisource
Features Benefits
Distributes many of the
products Sodexo uses (i.e.,
Ecolab, Rubbermaid®
,
Georgia Pacific, Kimberly-
Clark®
, Tyco, 3M, etc.).
Offers quick and efficient access
to leading and innovative
products.
Provides product training and
support.
Ensures proper use and safety
compliance.
Brings in representatives
suited to the particular needs
of each hospital.
Can analyze, for example,
the paper products being
used and make cost savings
and operational efficacy
recommendations.
You will benefit from Sodexo’s strong relationship with
leading Environmental Services vendors.
Save Money With Efficient Laundry
and Linen Management
Sodexo offers many Environmental Services options, from
laundry management to special cleaning. These services
are customizable to Sierra Tucson Treatment Center.
Careful management of laundry services can save
time and money. At Sodexo, we’re specialists in
laundry systems. Our organization has pioneered
innovative techniques in laundry operations across the
country, with documented results that show the impact
of a strong management/operations team.

We bring this expertise to Sierra Tucson Treatment
Center along with the high standards that we have
developed in our own plants. You can depend on
Sodexo’s experience to result in cost savings and
efficiency with management of your equipment,
supplies, pickup and distribution.
The Sodexo Linen Management System is very
sophisticated. Moreover, it helps management at
Sierra Tucson Treatment Center with reports on linen
usage, as follows.
• Par values by item and area.
• Utilization records by item and area.
• Monthly linen purchased.
• Detailed inventory analysis.
• Linen usage reports by area and building.
• Costs and pounds per-patient-day reports.
• Monthly area comparison summaries.
• Linen replacement cost analysis by item.
Control Pests With Sodexo’s Systems
An infection-free facility is vital to the good health
of your patients. Efficient pest control can help you
create a sanitary environment. Sodexo can help
make and keep your center pest-free, and Sierra
Tucson Treatment Center can count on us to eliminate
pest problems in a compliant manner.
We’ll also set up a system that includes proper
procedures for cleaning and storage to help prevent
future problems and to ensure a sanitary environment
for your patients.
Get Expert Cleaning for Special Projects
Sometimes a special cleaning project can’t wait.
Sodexo can handle any special cleaning projects
you might have. We’ll customize our unobtrusive
services to suit any cleaning project in your hospital,
such as HVAC system cleaning, post-construction
cleanup, pressure washing, ceiling tile replacement,
or special event preparation and cleanup.
To keep cleaning consistent and dependable at your
hospital, we can adjust our Environmental Services
staffing levels to meet your particular needs. We will
track your additional staffing needs with frequent
monitoring and assessment of your staffing plan.

Training and Development
To make sure every employee has the opportunity to reach his or her full potential, Sodexo
offers training programs that focus on initial and ongoing development. Not only is this type of
training important in reducing turnover, absenteeism and accidents, but it also fosters a high level
of commitment to the work that hourly employees perform at your facility. This training includes
technical skills training and service training. Our comprehensive training program consists of the
following elements.
Orientation – It’s the responsibility of each manager
to ensure every newly hired employee has the skills
necessary to work productively and safely.
Individual Training Record – All training is documented
electronically on this easy-to-use and effective record,
which includes the following four sections:
1. Regulatory and Mandatory Company Training:
These are topics essential to meeting both
regulatory and company-required guidelines.
2. Basic Skills Training: These are the skills every
employee in the department needs to know.
3. Position-Specific Skills: This is customized
training based on individual needs and
on an employee’s responsibility.
4. Safety Training: It is critical to provide a safe
environment to both employees and customers.
Competency-Based Training – This is used to evaluate
the effectiveness of the trainer, the lesson and the
comprehension of employees, which aids managers in
determining the priority for retraining the individual on
each topic.
TRAINING AND DEVELOPMENT | SIERRA TUCSON TREATMENT CENTER | 1

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