Introduction• Plan• Planning• Types of Planning• Planning Tools• Introduction to Organization (PTCL)• Historical Background• Mission Statement• Planning Tools Using in PTCL• Probability Theory• Merits of the Organization• Demerits of the Organization• Recommendations
Plan• Documents that outline how goals are going tobe met including resource allocations, schedules,and other necessary actions to accomplish thegoals.
Planning• A process that involves defining theorganizations goals, establishing an overallstrategy for achieving those goals, anddeveloping a comprehensive stet of plans tointegrate and coordinate organizational work.
Types of Planning• Strategic Planning• Operational Planning• Short Term & Long Term• Specific & Directional Planning• Frequency of Use• Standing Plans
Introduction to OrganizationPakistanTelecommunicationCo. Ltd.
Historical Background• 1947: Post and Telegraph department establish• 1962: Pakistan telegraphs and telephone department• 1995: about 5% of PTCL assets transferred to PTA, FABarid NTC• 1996: PTCL formed listed on all stock exchanges ofPakistan• 1998: Mobile and internet subsidiaries established• 2000: Telecom policy finalized• 2003: Telecom deregulation policy announced• 2005: Privatization (49%)
Mission Statement• To lead telecom operator in Pakistan ensuringcustomer satisfaction using state of the art,technology with a view to shareholder’s value
Planning tools used in PTCL• Budget• Probability Theory• Scheduling• PERT Network Analysis
Planning tools used in PTCL• Budget• A budget is a numerical plan for allocating resourcesto specific activities e.g.Description 2003 2004Domestic 47,177,699 42,926,228International 19,140,979 18,988,40066,318,678 61,884,628Telex 91,069 139,20966,409,747 62,023,837Telegraph 16,887 16,89166,426,624 62,040,728
Planning tools used in PTCL• Probability Theory• Probability means expectation of a particular situation.Every organization makes their expectation of differentthings e.g. expected rate of future salaries, number ofskilled employees, etc.• Expected rate of increase per annum in future salaries8%.• Expected rate of return per annum on investments byfunds 10%• Actual return on investments Rs. 3,310,530 thousandIndexation of pensions 5%.• Expected withdrawal rate based on Experience.
Merits of the Organization• Organized• Balance Organizational Resources• Assistance in Purposeful & Orderly Activities• Prediction of Future & Achievement
Merits of the Organization• Free Local Call of in Ramadan
Demerits of the Organization• Delays Action• Inefficient Complaint Department• Wrong Billing• Network CapacityComplaintCases
Recommendations• Immediate Response to the Customer• Increase Network Capacity• Improve Complaint Department• Proper Billing to the Customer