From Survival of the Fittest to Survival of the most Cooperative [email_address] Zurich, October 31st 2008 Somesso

What happens in Western Society? T O P D O W N B O T T O M U P Push oriented Pull oriented TOPDOWN ICT PLANNING MARKETING POLITICS LINUX / WIKI /CSN PROTOTYPING SALES COURTS OF JUSTICE NEWSPAPER © F. van der Reep EUROPEAN RULING PRIVATE INITIATIVES REFERENDUM INNOVATION PLANNING

OUTSOURCING CORE-EXCELLENCE Away BPM OPERATIONAL EXCELLENCE Excellent way Who’s my PAL COMMUNICATIONAL EXCELLENCE All-ways MANAGEMENT & CONTROL CONTROL EXCELLENCE © F. van der Reep simple complex dynamic environment static environment One way Recognise and accept diversity& subcultures Always ??

© F. van der Reep simple complex CAMOUFLAGE Stand up Accept multiple viewpoints

Maintainer, focus on what is known Entrepreneur, focus on what is not known visible certain static invisible uncertain dynamic Right Practice Control Hold grip Best Practice Enlarge quantity Shared Practice Outsourcing Delegate Next Practice Enhance Relationships Trust

European 3C segmentation examples Functional Cost Saver Outsourcer Flexible Source: Peter van den Heuvel, Frans van der Reep company segmentation based on research data or estimation SIMPLE COMPLEX DYNAMIC WORLD STATIC WORLD 3C

Current Research: Taxonomy of Social Configurations according to Robert Scheltens Multiple Goals Single ‘smart’ Goal © Robert Scheltens Club Political Arena Society (Gemeinschaft,Genootschap) Company (Gesellschaft, Gezelschap) Low external pressure Clan Coalition Task force Team High external pressure Closed Open Closed Open Criteria for membership (Access) Goal Orientation

© F. van der Reep Invitation from Survival of the fittest to Survival of the most cooperative Develop the talent to spot talent Mental model: regard your collegues as entrepreneurs Find your PAL: trust crowd sourcing and corporate social networking Connect the various matching principles in the company Connect and cooperate is key The difference between just working together driven from parallel self-interest and real cooperation is 30% cost

from Survival of the fittest

to

Survival of the most cooperative

Develop the talent to spot talent

Mental model: regard your collegues as entrepreneurs

Find your PAL: trust crowd sourcing and corporate social networking

Connect the various matching principles in the company

Connect and cooperate is key

Back to the The Human Age. So…… Accept multiple view points Be teacher as well as student Avoid tunnelvision. Dialogue prevents misjudgments Always thank your friends Implement and use social media: ‘big companies’ should feel as ‘small companies’, especially for the customer. All these requirements should be reflected in company policies, especially ICT and HRM © F. van der Reep Get ready to get real

Accept multiple view points

Be teacher as well as student

Avoid tunnelvision. Dialogue prevents misjudgments

Always thank your friends

Implement and use social media: ‘big companies’ should feel as ‘small companies’, especially for the customer.

All these requirements should be reflected in company policies, especially ICT and HRM

Be transparant, consequent and clear in your intentions © F. van der Reep Cooperation is a personal decision

Process management © F. van der Reep Procedures ICT $ HRM Process Target

Company Reference Grid © F. van der Reep 1.1 ….. 2.1 … 3.1 … 5.1 … 6.1 … Business Process Applicaties IT Infrastructuur Organisation /HRM Visie 1.2 … 2.2 … 3.2 … 5.2 … 6.2 … Assesment 1.3 … 2.3 … 3.3 … 5.3 … 6.3 … Designrules Solution Scenario´s 1.4 … 2.4 … 3.4 … 5.4 … 6.4 … Development 1.5 … 2.5 … 3.5 … 5.5 … 6.5 … implementation 1.6 … 2.6 … 3.6 … 5.6 … 6.6 … maintenance CRG 4.1 … 4.2 … 4.3 … 4.4 … 4.5 … 4.6 … Data Operational power

profiles © F. van der Reep Total Quality Mgt KAIZEN do things better 2. Re- architecturing: technological update informationsystems Systems don’t change Systems do change Organisational structure doesn’t change 3. Reorganise: BPM change workprocesses 4. BPR change procedures and systems Organisational structure does change projectprofiles

Total Quality Mgt

KAIZEN

do things better

Measurement Information architecture: 4 bullets DSS Workflow management Production systems Admin Technology Stock transaction Marketing Sales delivery processes maintenance construction