The author's core telecoms scenario predicts two likely futures for the telcos, either as a SMART or LEAN player. Both options will require a root and branch review of the current telco business and operational models including: organisational restructuring and consolidation, as well as upgrade and replacement of systems and processes. Operationally over the next ten years we expect to see more emphasis on services and solutions in a software-driven environment. The underlying infrastructure will become smarter, more flexible and faster to deploy, and cost management will become tighter. Only experts in end-to-end operation and delivery will survive.

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Telecoms in 2020: telco operations
Published on December 2009
Report Summary
The author's core telecoms scenario predicts two likely futures for the telcos, either as a SMART or LEAN player. Both options will
require a root and branch review of the current telco business and operational models including: organisational restructuring and
consolidation, as well as upgrade and replacement of systems and processes. Operationally over the next ten years we expect to see
more emphasis on services and solutions in a software-driven environment. The underlying infrastructure will become smarter, more
flexible and faster to deploy, and cost management will become tighter. Only experts in end-to-end operation and delivery will survive.
Table of Content
Executive summary
In a nutshell
Scope
Ovum view
Defining a telco becomes harder
Traditional boundaries are blurred
Drivers for change
Impact of the core scenario on telcos' operations
Growth in demand for video
Going mobile
Explosion of connected devices
The rise of software
Power shifts to SMART players
Socioeconomic and geopolitical factors
Economy
Geopolitics
Social trends
Environmental issues
Implications for telcos' operations
A change in structure and business orientation is required
Greater operational efficiency to maintain margins
Dealing with the changing business model
Not all telcos will become SMART players
Consolidation will reduce the number of network operators
Wholesale a key telco product
Telco operations development timeline
2009'12
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2013'16
2017'20
List of Figures
Figure 1: Domain responsibility for the 2020 telco
Figure 2: The changing telco business model
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