If Customer relationship management is the solution for innovative communication methods with existing and probable clients, electronic customer relationship management e-CRM only makes it better! The travel industry is a customer centric industry and engaging and satisfying these customers is much more challenging than any other industry known. Get More about eCRM for Travel Industry here: https://ecrmsolutions.wordpress.com/2015/09/25/serving-the-wandering-customer-e-crm-for-travel-industry/

1. Going Places
e-CRM for the Travel Industry

2. The Customer Rules
What the Travel Agents Do to Keep them Happy!!

3. Into the Customer’s Mind
 Anticipating plans
 Planning Itineraries
 Suggesting The Best Deals

4. Extra Care & Support During the Travel

5. Knowing What the Customer Fancies
 History & Culture
 Art & Museums
 Festivals & Events
 Adventures like Trekking, Camping & Hiking
 Sports
 Family bonding

6. To Dos for e-CRM for
Travel Industry

7. Customer Relationship Management
 Get Referrals
 Accumulating Feedback
 Designing Effective Marketing Campaigns
 Improving Customer Satisfaction

8. Round the Clock Support
Bookings
Information
Assistance
Complaints

9. Offer User Friendly Self-service
Interfaces
Website
Apps

10. Social Media Integration to
Propagate
 Offers
 Schemes
 News

11. Automate Sales Call Scheduling

12. Features

13. Data Management
 Linked With
Databases Of Social Media
Call Centers
Other Partnering Channels
 Constant Communication & Updates through
Partners
Customers

14. Analytics and Business Intelligence
 Generate Fruitful Analysis
Sales
Marketing
 Generate Data Through Business Intelligence
Statistics
Reports
For Marketing
 Represent the On Goings And Trends Intelligently

15. Personalized Promotions
 Analyze Behaviors
 Prudent use of Personal Information for Value
Addition
 Different Strategies For
Leisure Travelers
Business Travelers
 Special Services To High Value Customers
 Make The Most Of Up-sell And Cross-sell Opportunities

16. Web Based Sales & Care
 E-ticketing Services
Issue And Deliver Client Ticket Electronically
 E-billing Options For
Processing, Billing, Account Inquiries
 Web And App Based Sales Call

17. Collaborative Efforts
 Collaborate Sales Through
Direct Sales
Travel Agents
Multiple Customer Channels
 Build Intelligence About Behavioral Patterns
 Generate Customer History For Future Use

18. Multi-channel Client Engagement
 Strategies And Implementations for
Loyalty Programs Design And Promotions
Seasonal Promotions
Conducting Routine Marketing Campaigns

19. Benefits
 A Faster workflow
 Data Accumulated put to Intelligent Use
 Accelerates The Process Of Customer Coherence
 The Self-service BI And Other Technologies Help

20. The Times Have Changed
 Travelers Getting Online for Travel Needs
 A Good e-CRM For Travel Industry
Helps Meet This Tough Virtual Competition
Adds Value Addition To The Complete Exercise
Wins the Customer’s heart

21. Visit
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