Setting unrealistic ROI expectations, not accounting for the context of when and where content is displayed, lacking centralized control of displays, and failing to integrate digital signage systems were some of the top fails discussed. Centralizing control on a single platform and integrating solutions across departments and devices helped raise ROI and ensured the right content was shown at the right place and time.
2. 2
Top 4 Digital Signage Fails
Steve McCullough
Managing Director, North America
steve.mccullough@rmgnetworks.com
Ben Johnston
Product Marketing
ben.johnston@rmgnetworks.com
Good / Bad 2 – Menu board image juxtaposed with Southwire’s company dashboard image
Reason 2: Low aspirations for ROI – “I need that board to do menus and that’s it.” Setting the bar too low on ROI. –
Supply Chain - major retailer putting digital scoreboards in all of their distribution centers and expecting a $55M payback.
Fail #2: – Menu board image juxtaposed with Southwire’s company dashboard image
Reason 2: Low aspirations for ROI – “I need that board to do menus and that’s it.” Setting the bar too low on ROI. –
Engage multiple constituencies to think through all the ways DS brings value. Often times, one group with one objective drives a digital signage initiative.
In one example, a large retailer primarily looking for internal comms and reinforcing safety messaging but when they realized they could get productivity increases out of the same system by integrating their other departments. By adding performance management and integration, you accomplish a much higher return on investment.
Supply Chain - major retailer putting digital scoreboards in all of their distribution centers and expecting a $55M payback.
Also, you need multiple constituencies creating and driving content.
Which brings us to our next fail.
Integration with existing data systems and other communication platforms that can drive relevant, effective and meaningful content
End to end solution – Hardware, Software, Applications, Services
Good / Bad example 1: Command center image juxtaposed with ???
Reason 1: Not integrated into your technology ecosystem – not pulling in the right data.
Solution: RTPM – helps in CC, VSC
You have the right data. Make use of it through integration.
Solution: RTPM – helps in CC, VSC
You have the right data. Make use of it through integration.