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In this first lecture, we discuss software quality, introduce the quality characteristic of maintainability, and argue that maintainability can be studied from four different points of view: (1) quality models, (2) good practices, (3) social studies, and (4) developers' studies. We discuss major works and results for these four points of view and show the last three can be used in the first one to build better quality models. We show that quality models are mandatory to make sense of any quality evaluation.
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