This presentation includes information on who we are, the clients we serve, and our employee assessments.

1. Introducing Profiles International www.profilesinternational.com ©2009 Profiles International, Inc. All rights reserved.

2. Table of Contents Who We Are Profiles International – A High-level Overview3 Global Reach 4 Clients and industries 5 Research for management 6 What We Do Know your people at the deepest level 7 Benefits to your organization 8 Creating real value for clients 9 How We Do It High-tech 10 High-touch 11 Overview of assessments and solutions 12 Assessment Descriptions 13 Contact Us 18 Introducing Profiles International

3. Introducing Profiles International Who We Are – Employee assessment specialists Profiles International: A High-level Overview Profiles International develops employee assessments and talent management solutions to improve employee and manager performance and workforce productivity. We help our clients gain a competitive advantage by understanding their people at the deepest levels. This includes how they think, natural tendencies, behaviors and preferences, and attitudes toward key workplace issues. This helps them select the right people, place them in the right roles, and manage them to their full potential. Since our founding in 1991, we have delivered over 45,000,000 assessments to over 40,000 organizations in 122 countries. We do this through our team of nearly 200 direct employees and 1000 business partners with backgrounds in organizational psychology, human resource management, corporate training, education, and information technology. Our business is both high-tech and high-touch, and laser-focused to help our clients succeed. Our assessments are grounded in advanced behavioral science that we continually validate through our team of PhD Psychologists and Psychometricians. Our dedicated client services team helps you deliver our assessments effortlessly through our state-of-the-art virtual assessment centers and is with you the entire way. Our assessment reports are written for managers with practical insight and advice to get the most from their people. Profiles International Founders Jim Sirbasku, CEO, and Bud Haney, President Introducing Profiles International | 3

5. Europe

6. South America

7. Asia

8. Africa North America Introducing Profiles International | 4

10. Financial services and insurance

11. Retail and consumer products

12. Travel and hospitality

13. Professional and business services

14. Healthcare and human services

15. Media, telecommunications and technology

16. Energy, utilities and natural resources

17. Manufacturing, transportation and automotive

18. Construction and real estate

19. Federal, state and local governments

20. K-12, for-profit and not-for-profit higher education

21. People we work with

22. Business leaders–CEOs, Presidents and General Managers

23. Small- and mid-sized business owners

24. Functional leaders–CFOs, CIOs, Sales and Marketing leaders, HR leaders

25. Functional specialists – Recruiting, Learning and Development

26. First and second line managers

27. Global reach

31. Productivity, quality of work, initiative, teamwork, problem solving, adaptability

32. Response to job-related stress, frustration, and conflict

33. Customer service orientation, trust, tact, empathy, focus, and flexibility

35. Overall team strengths, weaknesses, and balance

36. Fit with manager and preferred management style

37. Only about 10% of a person can be described by what appears on the surface and can be observed by the untrained eye.

38. Employees and managers are biased by many factors which impacts the quantity and quality of information.Introducing Profiles International | 7

42. All Profiles solutions are validated in each language

43. EEOC compliant

45. Analytics dashboard

46. Unlimited simultaneous user access

47. Client-controlled assessment administration and scheduling

48. Data secured by firewall and site encryption

49. Generate reports that include actionable data

50. Update accounts

51. Build job match patterns based on high-performing incumbents

52. Prepare data exports

54. Comprehensive training is provided to each client according to his or her unique needs and objectives

56. Pattern analysis

57. Cost analysis

58. Performance reports – correlate performance with job mach and assessment scores

59. Financial reports – Return on Investment reports*

60. Adverse Impact reports

61. Team Company Perspective Analysis

63. Introducing Profiles International | 13 How We Do It – Assessment Descriptions Introducing Profiles International Step One Survey II® (SOS) The SOS is a brief pre-hire assessment that measures an individual’s basic work-related values. It is used primarily as a screening tool early in the candidate selection process. This assessment provides valid insight into an applicant’s work ethic, honesty, integrity, propensity for substance abuse and attitudes toward theft — including property, data and time. ProfileXT® (PXT) The PXT assessment measures how well an individual fits specific jobs in your organization. The “job matching” feature of the PXT is unique, and enables you to evaluate an individual relative to the qualities required to perform successfully in a specific job. It is used primarily for employee selection, on-boarding, managing, and strategic workforce planning. This assessment reveals deep, objective insight into an individual's thinking and reasoning style, relevant behavioral traits, occupational interests, and match to specific jobs in your organization. It helps your managers interview and select people who have the highest probability of being successful in a role, and provides practical recommendations for coaching them to maximum performance. It also gives your organization consistent language and metrics to support strategic workforce and succession planning, talent management, and re-organization efforts. Risk Factors

64. Introducing Profiles International | 14 How We Do It – Assessment Descriptions Introducing Profiles International Profiles Performance Indicator™ (PPI) The Profiles Performance Indicator is a DISC-type assessment that reveals aspects of an individual's personality that could impact their fit with their manager, coworkers and team, and their job performance. It is used primarily for motivating and coaching employees, and resolving conflict and performance issues post hire. The PPI specifically measures an individual's motivational intensity and behaviors related to productivity, quality orientation, initiative, team work, problem solving, as well as response to conflict, stress and change. The output from this assessment serves as an "operator's manual" for an employee, and helps managers better motivate, coach, and communicate with the employee. It also helps to predict and minimize conflict among co-workers and provides crucial information to improve team selection and performance. CheckPoint 360°™ The CheckPoint Management System is a 360-degree assessment. It is used primarily to evaluate the effectiveness of your managers. This assessment combines feedback from direct reports, peers, supervisors, and even customers, with a personalized program for developing specific leadership skills based on that feedback. This process highlights a manager’s job performance in 8 skill clusters: leadership, communication, personal development, development of others, production task management, relationships, and adaptability. The CheckPoint 360 helps managers identify and prioritize their own development opportunities. And, it helps the organization to better focus management training and development investments, proactively uncover misaligned priorities between senior executives and front-line managers, and surface management issues that could lead to low employee productivity, morale, satisfaction, and turnover.

65. Introducing Profiles International | 15 How We Do It – Assessment Descriptions Introducing Profiles International ProfilesTeamAnalysis (PTA) The Profiles Team Analysis (PTA) is used to help managers form new teams, reduce team conflict, improve team communication, and improve ability to anticipate problems and better team leadership. It helps evaluate overall team balance, strengths and weaknesses, and team members’ personality characteristics along 12 key factors: control, composure, sociability, analytical, patience, results orientation, precision, emotions, ambition, team player, positive expectancy, and quality orientation. ProfilesWorkForceCompatibility (PWC) Profiles WorkForce Compatibility (PWC) measures critical aspects of compatibility between a manager (executive, director, supervisor, team leader) and their employees. It is used to increase productivity, identify and close compatibility gaps between manager and employee, improve communications between manager and employee, increase employee engagement, satisfaction, and productivity, and reduce employee turnover.

66. Introducing Profiles International | 16 How We Do It – Assessment Descriptions Introducing Profiles International ProfilesSales Assessment™ (PSA) The Profiles Sales Assessment(PSA) measures how well a person fits specific sales jobs in your organization. It is used primarily for selecting, on-boarding and managing sales people and account managers. The “job matching” feature of the PXT is unique, and can be customized by company, sales position, department, manager, geography, or any combination of these factors. This enables you to evaluate an individual relative to the qualities required to perform successfully in a specific sales job in your organization. The PSA also indentifies people who have the five qualities that make salespeople successful: Competitiveness, Self-reliance, Persistence, Energy, and Sales Drive. It also predicts on-the-job performance in seven critical sales behaviors: Prospecting, Closing Sales, Call Reluctance, Self-starting, Teamwork, Building and Maintaining Relationships, and Compensation Preference. Customer Service Profile™ (CSP) The Customer Service Profile (CSP) measures how well a person fits specific customer service jobs in your organization. It is used primarily for selecting, on-boarding, and managing customer service employees. The CSP also looks at what your current and future employees believe is a high-level of customer service, while at the same time showing where they align (or not) with the company’s perspective. We have a general industry version of this assessment as well as vertical specialties in hospitality, health care, financial services, and retail.

67. Introducing Profiles International | 17 How We Do It – Assessment Descriptions Introducing Profiles International Profiles Loyalty Pro™ (PLP) Profiles LoyaltyPro™ is a web-based customer loyalty surveying tool. Loyalty, as determined through the “voice of the customer”, is a leading indicator that predicts the “staying power” of an account. Profiles LoyaltyPro™ offers companies a tool to gather ongoing, critical account intelligence that helps to assess the relationship between the buyer and the supplier, ultimately driving the action plan to improve customer service. Having insight into your customer’s perception of your relationship allows you to steer the strategic business efforts and initiatives of the account management teams to continually improve customer relationships and build a network of loyal customers.

68. www.profilesinternational.com (800) 960-9612 Introducing Profiles International | 18