"Out of the box" CTI connector for Zendesk CRM

1. www.ct-solutions.com/zendesk
Zendesk CTI Connector
Eddie Steede

2. www.ct-solutions.com/zendesk
Experienced CTI professionals
 20 years developing Call Centre/back office integrations.
o Agent Productivity tools
o Call flow Management
o Improved Customer Service based developments
Key Development Partnerships
- Avaya, Cisco, Oracle, IBM…and Zendesk
Who are CT Solutions

3. www.ct-solutions.com/zendesk
Locations
NEW HAMPSHIRE OFFICE
Scenic Road
Laconia, NH 03246
USA
IRELAND R&D LAB
Connolly Street Business Centre
Nenagh, Co. Tipperary
Ireland
Our partners demand expertise & 24 x 7 support
 Global support that can be customized to meet the requirement

4. www.ct-solutions.com/zendesk
CT EaziPopper – What is it?
It populates the
Zendesk CRM with
the information of
the incoming call
Ringing
Connected

5. www.ct-solutions.com/zendesk
Screen Pop with “click to Dial”

6. www.ct-solutions.com/zendesk
CT EaziPopper uses E164 format for numbers
 E164 is the international format for telephone numbers.
- E.g, E164 format is +16137635555
We have created a new custom field “full phone number”
 We convert the standard number field to E164 and store in it
in the “full phone number” field.
- E.g. 613-763-5555 is stored as +16137635555
Our algorithm work for both International & US numbers
Our algorithm takes care of local PABX settings
Telephone Number Format
If a customer raises issues about "our
phone numbers are all messed up”
Don’t worry, we have it covered

7. www.ct-solutions.com/zendesk
CT EaziPopper Roadmap (Zendesk CTI Connector)
Cisco
 Cisco Agent Desktop.
 Available now.
 Cisco Finesse
- Available now.
 Cisco CTios.
- Available as custom project
Avaya
 Avaya Agent Desktop.
- Available now.

8. www.ct-solutions.com/zendesk
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Contact: Eddie Steede
Email: e.steede@ct-solutions.com