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Advanced Skills for Professionals (administrative)

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Do you find that your tasks are beginning to pile up? Could your communication skills use a little polishing? Discover methods for managing yourself and those around you. Use your personality to its greatest advantage, work effectively with your colleagues and make better use of your leadership and management.

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  • 04/17/13
  • 04/17/13
  • 04/17/13
  • 04/17/13
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  • Transcript of "Advanced Skills for Professionals (administrative)"

    1. 1. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)
    2. 2. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)Advanced Skills for Professionals(Administrative)KeyPoints to develop in your own time!Introductory concepts in Office Skills @ OxfordCambridge.Org all for free and free for all..The information gathered here are under KeyPoints format and may be use:- Either to give the reader an overview before deciding for a full scale study of the subject.- Or to guide readers in expanding their knowledge on the given topic.Some recommendations, perhaps:- Identify all the KeyPoints on which you feel a need to expand your knowledge.- Choose a good book or two and/or info from Internet.- And then work towards gaining that knowledge.Please enjoy!
    3. 3. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)Aim of publicationTo introduce the reader or the learner on howto better equip oneself as an AdministrativeProfessional.
    4. 4. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)After going through the KeyPoints outlined in this publication, the readershould be able:☺Putting A Best Foot Forward☺Managing himself/herself and Those Around him/her☺Partnering with A Manager☺Communicating with Power and ConfidenceLearning Objectives
    5. 5. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Advanced Skills for Administrative Professionals – Summary☺ What are your thoughts on conflict in theworkplace? Do you dread it? Quietly try toavoid it? Or do you rush ahead to meet itwith enthusiasm; certain that it will bringrenewed vigour and badly-needed change toyour organization?☺ No matter your answer, the KeyPoints willprovide you with the opportunity to skill upfor coping with conflict and putting it towork for good, preferably.☺ Conflict is inevitable in the workplace.Everybody has their own ideas about howthings should run.☺ Eventually, these ideas will collide. Whenthey do, you better be prepared.
    6. 6. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Advanced Skills for Administrative Professionals – Summary☺ Above and beyond all the skills you canpossibly learn for coping with conflict,effective communication skills will prove tobe the most beneficial.☺ Without open lines of honest communicationin the workplace, unspoken and harbouredconflicts will boil and fester untilproductivity grinds to a halt.☺ Knowing how and when to address issues ofconflict will help you to cut away destructivebehaviours, encourage healthy arguments,and create an environment full of vigour andembracing of change.☺ Expanding the KeyPoints lined up here willhelp you to learn all this and more.
    7. 7. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)☺ (Section 1) Putting Your Best Foot Forward☺ (Section 2) Managing Yourself and Those Around You☺ (Section 3) Partnering with Your Manager☺ (Section 4) Communicating with Power and ConfidenceAdvanced Skills for Administrative Professionals - Sections list
    8. 8. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 1) Putting Your Best Foot Forward – Summary☺ Are you interested in taking charge of yourcareer? Would you like your job to be moreinteresting, to offer you more challenges?☺ Todays workplace offers more opportunitiesthan ever for administrative supportprofessionals to assume more responsibilityand be more active in office decision-making.☺ To develop these points is to show yourselfsome ways to assess yourself to ensureyoure ready to work towards a new role. Itwill also show you some techniques forinteracting with co-workers, subordinates,and superiors.☺ In addition, projecting self-confidence helpsto become the kind of person to whom peoplegive their loyalty and trust.
    9. 9. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 1) Putting Your Best Foot Forward – HighPoints☺ Gauging Your Personality and Behaviour☺ Interacting with Others☺ Maintaining a Professional Image
    10. 10. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 1) – HighPoints - Gauging Your Personality and Behaviour☺ recognize the value of gauging yourpersonality and behaviour.☺ match personality types with theirappropriate character descriptions.☺ apply techniques for maintaining a positiveattitude, in a given scenario.☺ also, apply a course of action in a givenscenario to change an undesired behaviour.
    11. 11. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 1) HighPoints - Interacting with Others☺ recognize the value of using the techniquesfor interaction with others.☺ apply skills for dealing with criticism, in anygiven scenario.☺ use techniques for being a more supportiveteam member.☺ apply the steps for asking for help.☺ identify strategies to increase personalpower.
    12. 12. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 1) HighPoints - Maintaining a Professional Image☺ recognize the benefits of maintaining aprofessional image.☺ apply the guidelines for increasing self-esteem.☺ judge whether the guidelines for maintainingconfidentiality have been followedeffectively.☺ apply methods for keeping promises.☺ employ guidelines for accepting responsibility.
    13. 13. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 2) Managing Yourself and Those Around You - Summary☺ Successful administrative supportprofessionals must be good managers andvice versa.☺ This means managing time and energies, aswell as cooperatively working with bosses andco-workers.☺ This KeyPoints point out successfulstrategies for dealing with the myriaddemands on the time, resources,communication skills, and organizationalpowers of administrative assistants.
    14. 14. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 2) Managing Yourself and Those Around You – HighPoints☺ Time and Stress Management☺ Partnerships and Information Networks☺ Creative Problem Solving☺ Managing Conflict
    15. 15. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 2) HighPoints - Time and Stress Management☺ recognize the benefits of successful time andstress management.☺ match stress reducing organizationalstrategies to given examples.☺ draw the strategy that will help organize anadministrative team.☺ apply effective time management strategieswhen coping with specified time managementproblems.☺ choose the appropriate action to deal withcalls and visitors.
    16. 16. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 2) HighPoints - Partnerships and Information Networks☺ recognize the benefits of effectivepartnerships and information networks.☺ apply strategies that establish partnershipswithin an organization.☺ select approaches for establishing aninformation network.
    17. 17. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 2) HighPoints - Creative Problem Solving☺ recognize the benefits of creative problemsolving.☺ identify appropriate questions to ask, inorder to clarify the problems involved in adifficult situation.☺ use clarifying techniques to analyse aspecified problem.☺ apply techniques of goal-oriented problemsolving.
    18. 18. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 2) HighPoints - Managing Conflict☺ identify the benefits of being able tomanage conflict in the workplace.☺ apply strategies for dealing with a difficultperson.☺ manage conflict between two people, in agiven scenario.☺ promote a healthy environment after aconfrontation.
    19. 19. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 3) Partnering with Your Manager – Summary☺ You may have noticed that the traditionalsecretary has gone the way of the dinosaur.☺ However, your manager may not yet haveentered this new age in which administrativesupport professionals are working as partnerswith their managers and supervisors.☺ These KeyPoints will point out the way tomake the transition from working as asubordinate following orders, to partneringwith a boss as an empowered and valuedmember of the management team.☺ For administrative support professionals totry to identify those strategies that willmake them more effective in this role.
    20. 20. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 3) Partnering with Your Manager – HighPoints☺ Establishing a Business Partnership with YourManager☺ Managing Relational Challenges☺ Being Your Managers Right Arm
    21. 21. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 3) HighPoints - Establishing a Business Partnership with YourManager☺ recognize the benefits of establishing abusiness partnership with a boss.☺ identify the essential elements to include ina partnership proposal.☺ apply techniques to propose a partnershipidea to a boss, given a scenario.☺ identify the priorities of implementing apartnership plan.
    22. 22. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 3) HighPoints - Managing Relational Challenges☺ recognize the importance of handlingrelational challenges with the manager.☺ identify ways to deal with different types ofbosses.☺ choose the proper approach to use with aline-manager in a given scenario.☺ use principles for maintaining a professionalrelationship with a boss in a given scenario.☺ identify the considerations that must bemade when deciding whether to confront aboss.☺ use the appropriate skills to handleconfrontation with your manager.
    23. 23. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 3) HighPoints - Being Your Managers Right Arm☺ recognize the benefits in being essential toyour manager.☺ identify three strategies that allow anadministrative assistant to anticipate abosss needs.☺ identify examples of the principles formaking a boss look good.☺ identify the principles for communicatinginformation to a boss.☺ identify the strategies for maximizing youreffectiveness within your organization.
    24. 24. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 4) Communicating with Power and Confidence – Summary☺ Do you want to be an effective and powerfulcommunicator? Do you want to take charge,welcome responsibility and view challenge asan opportunity?☺ Nowadays, when administrative supportprofessionals talk, supervisors listen.☺ They have been empowered and given manymanagerial responsibilities. They can nowwork alongside rather than as subordinatesto managers.☺ They no longer only proofread, make coffee,or take notes.☺ Today they run team meetings, benchmark,make presentations to senior management,pass out their own business cards, and earndegrees.
    25. 25. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 4) Communicating with Power and Confidence – Summary☺ Administrative support professionals who cancommunicate, teach, guide, mentor, andmake important decisions have a greaterchance of achieving upward mobility in theirworkplace.☺ Administrative assistants can be better paidas a result of taking on theseresponsibilities.☺ The KeyPoints will show you how tocommunicate with power and confidence, askill that will possibly enable you to advanceyour career.
    26. 26. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 4) Communicating with Power and Confidence – HighPoints☺ Communicating to Get the Results You Want☺ Listening and Responding to Others☺ Representing Your Manager
    27. 27. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 4) HighPoints - Communicating to Get the Results You Want☺ recognize the benefits of communicatingeffectively in the workplace.☺ use techniques to influence and persuade, inany given scenario.☺ sequence the steps for selling ideas to co-workers.☺ effectively use the steps to sell ideas.☺ use appropriate actions to say "No" withconfidence, in a given scenario.
    28. 28. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 4) HighPoints - Listening and Responding to Others☺ recognize the benefits of effectivelylistening and responding to people in theworkplace.☺ be able to identify examples of goodlistening skills.☺ identify examples of effective nonverbalcommunication skills.☺ identify examples of how to effectively trainemployees.☺ effectively use the correct steps forhandling a specified crisis situation.
    29. 29. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)(Section 4) HighPoints - Representing Your Manager☺ identify the benefits of being able toconfidently represent your manager.☺ identify examples of the strategies forconfident and authoritative representation ofyour boss.☺ recognize the steps in communicatingdecisions for your manager.☺ use the steps to communicate a decision foryour boss, in a given scenario.☺ identify examples of strategies fordeveloping your delegating skills.
    30. 30. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Advanced Skills for Administrative Professionals - Conclusion☺ Upon developing the KeyPoints here youshould be able to be familiar with thefollowing:• maintaining a positive attitude.• increasing your self-esteem.• listening effectively.• pitching a partnership proposal to yourmanager.• implementing a partnership plan.• dealing with calls and visitors.• coping with difficult people andmediating conflict.• saying "no" with confidence.• handling crisis situations.• representing your manager withauthority and confidence.• dealing with criticism professionally.
    31. 31. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)
    32. 32. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)InformationGathering Links
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