Assertive Communication

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After developing the KeyPoints outlined in this publication, you should mainly be able to:
- Appreciate Professional Assertiveness.
- Get an insight of Assertiveness from the Inside Out.
- Talk of Assertive Communication with ease.

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  • 04/17/13
  • 04/17/13
  • 04/17/13
  • 04/17/13
  • 04/17/13
  • 04/17/13
  • 04/17/13
  • Assertive Communication

    1. 1. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)
    2. 2. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)Assertive CommunicationKeyPoints to develop in your own time!Introductory concepts @ OxfordCambridge.Org all for free and free for all.The information gathered here are under KeyPoints format and may be use:- Either to give the reader an overview before deciding for a full scale study of the subject.- Or to guide readers in expanding their knowledge on the given topic.Some recommendations, perhaps:- Identify all the KeyPoints on which you feel a need to expand your knowledge.- Choose a good book or two and/or info from Internet.- And then work towards gaining that knowledge.Please enjoy!
    3. 3. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)Aim of publicationTo introduce the reader or the learner to theart of Assertive Communication
    4. 4. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)After developing the KeyPoints outlined in this publication, you shouldmainly be able to:☺Appreciate Professional Assertiveness☺Get an insight of Assertiveness from the Inside Out☺Talk of Assertive Communication with easeLearning Objectives
    5. 5. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertive Communication - Highlights☺ utilizing active listening skills.☺ applying effective listening techniques.☺ using questioning methods that elicitconstructive responses.☺ giving positive feedback.☺ providing constructive criticism.☺ saying no responsibly.☺ playing a problem-solver role.☺ practicing the decision-maker role.☺ employing the rule-maker role.☺ developing personal accountability.☺ choosing a positive approach.☺ utilizing common methods for achieving anassertive professional style.
    6. 6. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)☺ Professional Assertiveness☺ Assertiveness from the Inside OutAssertive Communication - Sections list
    7. 7. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness – Summary☺ Do you sometimes wonder if yourprofessional style is too passive-hesitant andweak?☺ Or do you find yourself acting tooaggressively toward your co-workers orsubordinates--too critical and overbearing?☺ Do you wonder if there is anotherprofessional style that might be better foryou?☺ If you answered yes to any of thesequestions, its a good time to learn to be anassertive business professional.☺ These Key Points will guide you as you moveinto a proactive, responsible, professionalstyle.☺ Youll discover methods to help you identifyan appropriate assertive style and strategiesto prepare you use that style.
    8. 8. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness – Summary☺ From that point you should be able toimplement the assertive style in your workenvironment.☺ If you were to extend the Key Points in thispublication, youll no longer worry aboutbeing "too passive" or "too aggressive."
    9. 9. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness – Highlights☺ Becoming an Assertive Professional☺ Proactive Listening Strategies☺ Professional Assertiveness
    10. 10. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness: Becoming an Assertive Professional☺ recognize benefits of learning change strategies forbecoming an assertive business professional.☺ identify questions to ask to determine personalprofessional style.☺ match the methods for achieving an assertiveprofessional goal with the corresponding statements.☺ match the guidelines for modifying his or herpersonal professional style with the correspondingstatements.
    11. 11. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness: Proactive Listening Strategies☺ recognize the value of learning proactive listeningstrategies.☺ assess an interaction in a business scenario todetermine whether someone was successful as anactive listener.☺ assess an interaction in a business scenario todetermine whether someone was successful as aneffective listener.☺ apply the appropriate methods for usingassertive questioning in a given business scenario.
    12. 12. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness: Professional Assertiveness☺ Constructive Feedback Strategy☺ recognize benefits of using constructivefeedback strategies.☺ assess an interaction in a business scenario todetermine whether someone successfully usedthe steps to clarify the feedback strategy.☺ assess an interaction in a business scenario todetermine whether someone successfully usedthe steps necessary to give positive feedback.☺ apply the appropriate methods for providingconstructive criticism in a business scenario.☺ match guidelines for saying no responsibly withcorresponding statements.
    13. 13. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out - Summary☺ Do you sometimes wonder if theres a way to alteryour professional style--to change yourself from theinside out?☺ Do you believe there may be strategies you could useto develop a more assertive professional style?☺ Do you want to learn about strategies that can helpyou interact assertively with others in the workplace?☺ Now is a good time to enhance your professionalassertiveness skills if you answered "yes" to any ofthese questions, above.☺ These Key Points shall guide you as you move into amore decisive, more effective professional style.☺ Youll learn about methods that can help you build andstrengthen your assertive style and strategies toprepare you to act more assertively.☺ …
    14. 14. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out - Summary☺ …☺ Youll also learn how to implement your new, assertivestyle as you negotiate with other professionals,develop teams and partnerships, and cope withopposition.☺ With the assistance of these Key Points, youllblossom as you become the assertive professionalyouve wanted to be.
    15. 15. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out - Highlights☺ Developing Your Assertive Style☺ Self-development Strategies☺ Assertive Interactions
    16. 16. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out: Developing Your Assertive Style☺ recognize benefits of learning action strategiesfor being an assertive business professional.☺ match strategies for building an assertiveprofessional style with correspondingstatements.☺ identify guidelines to follow to enhance anassertive professional style.☺ determine whether a person successfullystrengthened his assertive style in a givenbusiness scenario.☺ identify strategies to use for sharpening onesassertive style
    17. 17. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out: Self-development Strategies☺ recognize the value of learning assertiveself-development strategies.☺ match methods for taking a positiveapproach with corresponding statements.☺ determine whether a person was successfulin developing accountability in a givenbusiness scenario.
    18. 18. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out: Assertive Interactions☺ recognize benefits of learning interactionstrategies to become an assertive businessprofessional.☺ identify the primary steps for developing awinning team style.☺ determine whether a person followed thesteps for successful negotiation in a businessscenario.☺ apply the necessary steps to establish aproductive partnership in a given businessscenario.☺ identify methods for dealing effectively withopposition.
    19. 19. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)
    20. 20. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)InformationGatheringLinks

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