Quintiq vandaag en morgen Welke trends tekenen zich af in advanced planning & scheduling? Waar gaat Quintiq heen? Welke nieuwe ontwikkelingen en tools zijn er? Zet u Quintiq in als operationele planningtool, of als tactisch en strategisch planningplatform?

1. Pro Active Support
21.03.2013
Philippe Millan
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2. Planning = Efficiency
 Planning of a company has a direct impact on efficiency and profitability
 Planning application is business critical, thus needs to be as robust and
stable as possible
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3. When can this be useful?
 Initially, the perfect solution
 Over time, slowly degraded performance
 Important functionality used too much/few
 Amount of data is growing gradually/linearly
 System specifications not in-line anymore with increased requirements
 What is the impact of significant application changes?
 …
Solution = Pro Active Support
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4. Pro Active Support - Goal
 With the Pro Active Support service, we tend to spot profound incidents
before end users are impacted.
 INCREASE  DECREASE
- Application stability - Operational support costs
- End user satisfaction - Risks
and confidence
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5. Alert Mails & Reports
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6. Alert Mails & Reports
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7. Process Flow
 Automated process where operators are receiving alert mails and
detailed reports, based on predefined thresholds
Customer
Data Capturing Data Transport Data import Data Data Analysis
Monitoring
•DB row count •FTP •Central •Mails (alerts) •Trend
•Quintiq logs Storage •Reports Analysis
•System •Suggested
(perfmon) Changes
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8. Approach
Installation Configuration Evaluation 01 Evaluation 02 Scan
• Data captation: • Guestimate warning/ • Internal evaluation • Evaluation: alerts/ • Evaluation after six
- scripts alert thresholds Ordina reports months, with scan
- perfmon • Alerts only to Ordina • Fine-tuning thresholds • Fine-tuning thresholds report
- schtasks • Possible activation (in line with business) • Suggestions for
• FTP access alerts for customer • Customer + Ordina improvements
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9. Future Development
 Other Quintiq logs
- Dispatcher
- Thin Client Engine
 Based on experience and customer feedback
 Currently prototype running at Ewals Cargo Care
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10. Questions?
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11. Interested?
Kris Van Marcke Geert Severijns Bart Heylen Philippe Millan
T +32 15 29 58 58 T +32 15 29 58 58 T +32 15 29 58 58 T +32 15 29 58 58
M +32 474 98 42 83 M +32 473 67 61 08 M +32 471 62 28 05 M +32 477 85 21 17
@ kris.vanmarcke@ordina.be @ geert.severijns@ordina.be @ bart.heylen@ordina.be @ philippe.millan@ordina.be
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