1. NetWrix Customer Case Study
Solving Password Expiration Issues in a Windows 7
Environment
Customer: “We no longer have users calling the helpdesk about
Silverstone Group
expired network passwords. NetWrix Password Expiration
Web Site:
http://www.silverstonegroup.com/ Notifier has worked very well for our company.”
Number of Users: 200 users
Industry: Insurance Cathy Kane, Network Engineer, Silverstone Group
Solution: Efficiency and production were tied tightly together at
Identity Management
Silverstone Group, a full-service insurance agency that prided
Product: itself in excellent customer service. With five offices and 200
Password Expiration Notifier associates, the IT department already had its hands full with
helpdesk ticket requests. Internal support issues threatened
Vendor:
to disrupt the user efficiency necessary to uphold optimal
NetWrix Corporation
Phone: 888-638-9749
customer support, and administrators were suddenly left
Web Site: www.netwrix.com dealing with an influx of Active Directory password expirations.
Customer Profile:
Challenge: Windows 7 Lacks Password Expiration
Established in 1945, SilverStone
Group is a full-service, resource Notifications Introducing IT Helpdesk Burden
management company offering
customized services for business The Silverstone IT department always relied on default Windows
and private clients. Through a variety pop-up messages to warn end users that their passwords were
of insurance services, such as risk
management, employee benefits,
nearing expiration, and that it was time to make a change.
consulting and private client services, Following an operating system upgrade from Windows XP
Silverstone is able to meet the needs to Windows 7, however, administrators quickly realized that
of its customers with quality customer users were no longer getting the default password expiration
service. reminders. Expiration dates were coming and going without the
knowledge of end users, and the helpdesk was inundated with
time-consuming helpdesk calls as a result. Frustrated employees
were continually wasting valuable time dealing with password
expirations, and helpdesk administrators were left with the heavy
Copyright © NetWrix Corporation. All rights reserved.

2. NetWrix Customer CaseCase
NetWrix Customer Study
Study
burden of the sudden password expiration Silverstone employees are once again able to
influx. The Silverstone IT department was in manage their passwords without assistance
need of a solution that would automatically from the helpdesk. Automated notification
remind end users when it was time to change e-mails ensure that users are aware of
their passwords. impending password expirations, allowing
them to make the necessary changes before it
Solution: Automated Password Expiration is too late. The NetWrix tool, as a result, has
Notifications limited user downtime and helpdesk workload
That is when Silverstone discovered to maximize internal productivity.
NetWrix Password Expiration Notifier, an “We no longer have users calling the helpdesk
identity management solution that monitors about expired network passwords,” said Kane.
specified Active Directory domains and “We chose to give the user three reminders
organizational units for users with passwords about their upcoming password expirations.
nearing expiration. The NetWrix tool sends We then gave specific instructions in the
customizable notification e-mails to account password notification message on how to
owners so they can make the necessary change their password. NetWrix Password
modifications before their passwords expire. Expiration Notifier has worked very well for
The tool also sends summary reports to our company.”
system administrators, allowing proactive
management of password expiration issues for About NetWrix Corporation
both end users and service accounts.
Established in 2006, NetWrix Corporation
“We did a quick Google search for password provides innovative and cost-effective
expiration and found NetWrix,” said Kane. solutions that simplify and automate
“I downloaded the test and it was very easy the management of Windows networks.
to install. The price was very reasonable With in-depth knowledge and experience
compared to the frustration of the users being managing Windows environments of all
locked out of the network, so we purchased the sizes, the company delivers solutions to
product immediately and it was installed with meet complicated business requirements
no problems.” while fulfilling the best expectations of IT
professionals.
Proven Result: Automated Password
Notifications Boost User Productivity and
Decrease IT Helpdesk Costs
Since deploying Password Expiration Notifier,
Copyright © NetWrix Corporation. All rights reserved.