1. Revision 4.1
How to Setup Tethering/Mobile Hotspot on Your iPhone
Please be aware that the standard data plans DO NOT allow Tethering/Mobile Hotspot. You are
required to get a more expensive data plan in order to use this feature with AT&T.
The Mobile Hotspot (via Wi-Fi) feature is only available for the iPhone 4 or newer iPhones. The
iPhone 3GS does not support this feature. You can still use the Personal Hotspot feature for tethering
(USB) on older iPhones.
You need to have iOS 4.3 or later for this feature.
- You can check to see if your iPhone has this version by going to Settings > General > About.
- If you are running an older version of iOS then you’ll need to connect your iPhone to iTunes on
your computer and upgrade it.
If you do not have Tethering/Mobile Hotspot:
Login into Tangoe by clicking on this link (https://tem.supervalu.com/tem) and place an order to update
your Features on your line to include tethering. If you encounter an error when logging into Tangoe
then skip down to the bottom of this document for troubleshooting steps.
Click on “Manage Existing Wireless Service”, select your phone number, click on “Change Features” and
enter your zip code. Select the ADD radio button for the “Mobile Hotspot with Tethering (4GB Data
Limit) for iPhone / Android” and complete the order. It will take 1-2 business days for your order to be
processed. Once you have been notified that the order has been completed you can continue with this
guide.
If you have Tethering/Mobile Hotspot then continue following this guide on the next page:
Page 1 of 8

2. Revision 4.1
Tethering Setup
 Click on “Settings”  Click on “Personal Hotspot”
 If you want to connect your laptop
(Mobile Hotspot) to your phone via
Wi-Fi then go down to the Mobile
Hotspot Setup section.
 If you don’t see Personal Hotspot, look
for it by going to “General” then
“Network". It should be listed after
“Data Roaming”.
 If you don’t see Personal Hotspot then
it means you may not have Tethering /
Mobile Hotspot enabled on your
account. Please login to Tangoe as
described at the top of this document
Page 2 of 8

3. Revision 4.0
 Select “USB Only”.
 We do not recommend Bluetooth tethering as it will drain the battery rapidly.
 Connect your iPhone to the computer.
 You must already have iTunes installed on the computer you are connecting the iPhone to.
You are now done configuring your iPhone for tethering.
Page 3 of 8

4. Revision 4.0
Mobile Hotspot Setup
 Click on “Settings”  Click on “Wi-Fi”
 If you just want to connect your laptop
(tethering) to your phone via USB then
go up to the Tethering Setup section.
 If you don’t see Personal Hotspot, look
for it by going to “General” then
“Network". It should be listed after
“Data Roaming”.
 If you don’t see Personal Hotspot then
it means you may not have Tethering /
Mobile Hotspot enabled on your
account. Please login to Tangoe as
described at the top of this document
Page 4 of 8

5. Revision 4.0
 If your Wi-Fi is off then turn it on here.  Turn on the Personal Hotspot feature.
 Go back to Settings by clicking on the  Select the Wi-Fi Password (see the next
Settings button in the top left hand corner. step).
 Select “Personal Hotspot”  If you don’t see a Wi-Fi password option
then it means you are using an older iPhone
that does not support the Wi-Fi mode. You
will only be able to use the USB option
(tethering). The Wi-Fi mode requires an
iPhone 4 or newer model. Skip up to the
Tethering Setup section.
 If you receive an error here then it means
you don’t have Tethering or Mobile Hotspot
enabled on your account. Please login to
Tangoe as described at the top of this
document to request tethering.
Page 5 of 8

6. Revision 4.0
 For the password you can enter anything between 8-63 characters long.
o You should use a secure password that has letters and numbers.
o Your password should be at least 12 characters long.
o You cannot use spaces for the password.
 Select “Done” when finished typing your password.
Page 6 of 8

7. Revision 4.0
For Connecting to Your iPhone over Wi-Fi (Mobile Hotspot)
 You will need to go to the device you want to connect to your iPhone and search for the new
Wi-Fi network.
o Select the Hotspot in the list of available Wi-Fi networks.
o The name should be the name you assigned your iPhone in iTunes. It will be in the form
of: John’s iPhone4
For Connecting Your Laptop to Your iPhone over Wi-Fi (Mobile Hotspot)
This is only required if you don’t connect your iPhone via USB (tethering).
 Open up the Intel PROSet Wireless Wi-Fi Connection Utility on your SUPERVALU laptop.
o You can normally find it in the lower right hand corner of your screen
o You can also find it by going to Start > Programs > Intel PROSet Wireless > Wi-Fi
Connection Utility
o Select the Hotspot in the list of available Wi-Fi networks. The name should be the name
you assigned your iPhone in iTunes. It will be in the form of: John’s iPhone4
Page 7 of 8

8. Revision 4.0
 Enter the password you chose on your device and press OK.
Note: In order to use the internet you will first need to connect via the VPN to our corporate network or
turn off the proxy server in Internet Explorer on your laptop.
You are now done configuring your iPhone with the Mobile Hotspot.
“Personal Hotspot” missing even though you have Mobile Hotspot or Tethering on your line:
1. Go to General > Network.
2. Make sure that Enable 3G and Cellular Data are “ON”.
3. Select the Personal Hotspot feature.
4. Turn the Personal Hotspot feature “ON”.
Tangoe Login Issues:
Login to Tangoe and request tethering to be added to your line: https://tem.supervalu.com/tem
1. You will be automatically logged in.
2. If you receive an error then go to the Supervalu Home page (https://home.supervalu.com/),
click on “Sign In” at the top and use your portal ID and password. Click on the Tangoe link again.
3. Make sure to use Internet Explorer as your browser. Firefox, Safari and other browsers are not
supported and may result in errors.
4. If you see an error when using Internet Explorer as the browser, you may need to delete the
temporary Internet files from your computer
a. Sign in to the Supervalu Home page
b. After signing in, click on this link: Delete Internet Explorer Temporary Files
5. If you are still unable to login then please contact the Supervalu Help Desk at 888-767-4227.
If you have questions or experience errors in setting up your iPhone for mobile hotspot or tethering
then please contact your local desktop support or contact the Help Desk at 888-767-4227.
Page 8 of 8