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What Donors Really Do Online: Nine Years of Data from 1.9 Million Donors # 11NTCDonorweb Katya Andresen
by Network for Good and TrueSense Marketing The Online Giving Study A Call to Reinvent Donor Relationships
About the Study Scope: $381M in giving | 3.6M gifts | 66,470 nonprofits | 1.88 M donors | 7 years  Charity websites, social networks and giving portals powered by Network for Good www.OnlineGivingStudy.org
State of Online Giving ,[object Object],[object Object],[object Object],www.OnlineGivingStudy.org
The most important thing I’ll say today ,[object Object],[object Object],[object Object],[object Object]
Where Donors Gave Online in 2009 These are interesting…
When People Donate Online Maybe you’re giving right now…
The Online Giving Experience www.OnlineGivingStudy.org
The Influence of the  Online Giving Experience ,[object Object],[object Object],[object Object],[object Object],[object Object]
Personality Matters! Strong Relationship, Highest Value Donors started higher and gave 38% more over time on branded vs. generic pages  A Little Personality Goes a Long Way Repeat giving by donors acquired through generic giving pages is 66.7% lower than for charity-branded pages.
Donors and Jorts Prevalence www.OnlineGivingStudy.org Source: blog.stanfordreview.org
Recurring Giving ,[object Object],[object Object],[object Object],[object Object],[object Object],TIPS
Giving portals & Social Networks: Looser Ties ,[object Object],[object Object],[object Object],[object Object],TIPS ,[object Object],[object Object],[object Object]
Donor Attitudes toward U2 www.OnlineGivingStudy.org
The Spiky Nature of Online Giving www.OnlineGivingStudy.org
December and Disasters Dominate December is the strongest giving month for most organizations—it’s even more so online. Further, it’s the last days, and even last hours, that make the difference.
December Donors Are Worth More ,[object Object],[object Object],[object Object],[object Object],[object Object],TIPS ,[object Object],[object Object]
The Impulse Effect of Disaster Giving
Portal Giving Performs During Disasters
So that’s nice data.  Now what? www.OnlineGivingStudy.org
The obvious:  Ask for recurring gifts, and ask for donations the last week of December.
Less obvious: Giving (even online) is emotional. Create an emotional experience.
PuppiesBehindBars.com
Giving is personal.  Be relevant.
Champions vs. Friends
Giving is above all about  happiness and hope. SaveTheChildren.org
“ Most fundraisers probably don’t think of themselves in the business  of selling happiness to donors,  but that is ... their job.”   M.A. Strahilevitz
Session Evaluation Each entry via text or web is a chance to win great NTEN prizes throughout the day!  Session Evaluations  Powered By: TEXT Text  11NTCDonorweb   to  69866. ONLINE Use  11NTCDonorweb   at  http://nten.org/ntc/eval

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What Donors Really Do Online: Nine Years of Fundraising Data from 1.8 Million Donors Uncovered and Interpreted (11NTCDonorweb)

  • 1. What Donors Really Do Online: Nine Years of Data from 1.9 Million Donors # 11NTCDonorweb Katya Andresen
  • 2. by Network for Good and TrueSense Marketing The Online Giving Study A Call to Reinvent Donor Relationships
  • 3. About the Study Scope: $381M in giving | 3.6M gifts | 66,470 nonprofits | 1.88 M donors | 7 years Charity websites, social networks and giving portals powered by Network for Good www.OnlineGivingStudy.org
  • 4.
  • 5.
  • 6. Where Donors Gave Online in 2009 These are interesting…
  • 7. When People Donate Online Maybe you’re giving right now…
  • 8. The Online Giving Experience www.OnlineGivingStudy.org
  • 9.
  • 10. Personality Matters! Strong Relationship, Highest Value Donors started higher and gave 38% more over time on branded vs. generic pages A Little Personality Goes a Long Way Repeat giving by donors acquired through generic giving pages is 66.7% lower than for charity-branded pages.
  • 11. Donors and Jorts Prevalence www.OnlineGivingStudy.org Source: blog.stanfordreview.org
  • 12.
  • 13.
  • 14. Donor Attitudes toward U2 www.OnlineGivingStudy.org
  • 15. The Spiky Nature of Online Giving www.OnlineGivingStudy.org
  • 16. December and Disasters Dominate December is the strongest giving month for most organizations—it’s even more so online. Further, it’s the last days, and even last hours, that make the difference.
  • 17.
  • 18. The Impulse Effect of Disaster Giving
  • 19. Portal Giving Performs During Disasters
  • 20. So that’s nice data. Now what? www.OnlineGivingStudy.org
  • 21. The obvious: Ask for recurring gifts, and ask for donations the last week of December.
  • 22. Less obvious: Giving (even online) is emotional. Create an emotional experience.
  • 24. Giving is personal. Be relevant.
  • 26. Giving is above all about happiness and hope. SaveTheChildren.org
  • 27. “ Most fundraisers probably don’t think of themselves in the business of selling happiness to donors, but that is ... their job.” M.A. Strahilevitz
  • 28. Session Evaluation Each entry via text or web is a chance to win great NTEN prizes throughout the day! Session Evaluations Powered By: TEXT Text 11NTCDonorweb to 69866. ONLINE Use 11NTCDonorweb at http://nten.org/ntc/eval

Editor's Notes

  1. Limitations: only on NFG platform, doesn’t differentiate what nonprofits are doing to affect donor behavior beyond the giving transaction
  2. This data is interesting, but not necessarily actionable.
  3. This is a joke – too many graphs are boring, so a threw in a couple from GraphJam for comic relief.
  4. Another humor break.
  5. Limitations: only on NFG platform, doesn’t differentiate what nonprofits are doing to affect donor behavior beyond the giving transaction