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Build Customer Loyalty with 
Open Resource
The Gift That Keeps on Giving 
The “loyalty effect”, is a 
powerful profit 
generator because loyal 
customers tend to 
spend more, refer 
others and cost less to 
serve. 
- Frederick Reichheld
Building Customer Loyalty 
Looking closely, there 
are some surprising 
trends and data on 
our customers…
What's Happening in NZ Business Today 
The average business 
today can lose up to 
30% of its customers 
annually. 
Harvard Business Review (The Loyalty Effect 
by Frederick F. Reichheld and Thomas Teal)
What's Happening in Business Today 
Winning new customers 
can be up to 20 times 
more expensive than 
retaining existing 
customers 
Harvard Business Review (The Loyalty Effect 
by Frederick F. Reichheld and Thomas Teal)
What's Happening in Business Today 
The probability of selling 
to a new prospect is 5- 
20% 
Marketing Metrics
Are you the type of business that’s wants 
loyal customers?
Build Customer Loyalty 
Studies show that 40% 
of a customers decision 
making process when 
buying is down to the 
rapport they have with 
company or person. 
Chet Holmes International 2011
About Open Resource 
Open Resource allows you to 
communicate regularly with 
your customers by creating 
industry relevant email 
newsletters to build customer 
rapport ensuring your business 
is always top of mind.
Our Clients Are Saying… 
“Thanks so much for arranging my very first 
newsletter, it looks really good. 
Soon after it went out, I had an email from a 
client I haven’t dealt with in a while wanting 
some more training. 
So being top of mind really works!” 
Linda, Momentum Biz - Nov 2014
The Challenge 
One of the biggest barriers to 
regular & effective email 
newsletters is the time it takes to 
design it, access valuable & 
engaging articles and then collate 
and send. 
Open Resource now takes this 
problem off your hands!
With Open Resource You Can… 
• Communicate regularly with your clients in under 5 
minutes a month. 
• Automate your email communications. 
• Alert your clients of your special offers. 
• Build rapport with your customers. 
• Deliver professional quality content. 
• Increase repeat business. 
• Drive traffic to your website and social media sites.
Your Monthly Email Newsletter 
Your Logo 
Direct contact details 
Customised introduction 
(optional) 
Your own article (optional) 
followed by 3 industry relevant 
articles. 
Further contact details 
Website details 
Social media links
Industry Categories 
Consumer 
Real Estate – Regional categories 
Home maintenance Interior 
Home maintenance Exterior 
Automotive 
Insurance 
Investment 
Health and Fitness 
Bars/Restaurant 
Finance/Investment 
Business 
Accounting 
Law 
Insurance 
Professional Services 
Digital Marketing 
Finance/Investment
Joining Open Resource is easy 
1. Enter your details on our 
website: Join Open 
Resource 
2. Supply relevant details to 
build your newsletter. 
3. Your preview newsletter will 
be sent you on the 15th

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Open Resource Presentation Dec 2014

  • 1. Build Customer Loyalty with Open Resource
  • 2. The Gift That Keeps on Giving The “loyalty effect”, is a powerful profit generator because loyal customers tend to spend more, refer others and cost less to serve. - Frederick Reichheld
  • 3. Building Customer Loyalty Looking closely, there are some surprising trends and data on our customers…
  • 4. What's Happening in NZ Business Today The average business today can lose up to 30% of its customers annually. Harvard Business Review (The Loyalty Effect by Frederick F. Reichheld and Thomas Teal)
  • 5. What's Happening in Business Today Winning new customers can be up to 20 times more expensive than retaining existing customers Harvard Business Review (The Loyalty Effect by Frederick F. Reichheld and Thomas Teal)
  • 6. What's Happening in Business Today The probability of selling to a new prospect is 5- 20% Marketing Metrics
  • 7. Are you the type of business that’s wants loyal customers?
  • 8. Build Customer Loyalty Studies show that 40% of a customers decision making process when buying is down to the rapport they have with company or person. Chet Holmes International 2011
  • 9. About Open Resource Open Resource allows you to communicate regularly with your customers by creating industry relevant email newsletters to build customer rapport ensuring your business is always top of mind.
  • 10. Our Clients Are Saying… “Thanks so much for arranging my very first newsletter, it looks really good. Soon after it went out, I had an email from a client I haven’t dealt with in a while wanting some more training. So being top of mind really works!” Linda, Momentum Biz - Nov 2014
  • 11. The Challenge One of the biggest barriers to regular & effective email newsletters is the time it takes to design it, access valuable & engaging articles and then collate and send. Open Resource now takes this problem off your hands!
  • 12. With Open Resource You Can… • Communicate regularly with your clients in under 5 minutes a month. • Automate your email communications. • Alert your clients of your special offers. • Build rapport with your customers. • Deliver professional quality content. • Increase repeat business. • Drive traffic to your website and social media sites.
  • 13. Your Monthly Email Newsletter Your Logo Direct contact details Customised introduction (optional) Your own article (optional) followed by 3 industry relevant articles. Further contact details Website details Social media links
  • 14. Industry Categories Consumer Real Estate – Regional categories Home maintenance Interior Home maintenance Exterior Automotive Insurance Investment Health and Fitness Bars/Restaurant Finance/Investment Business Accounting Law Insurance Professional Services Digital Marketing Finance/Investment
  • 15. Joining Open Resource is easy 1. Enter your details on our website: Join Open Resource 2. Supply relevant details to build your newsletter. 3. Your preview newsletter will be sent you on the 15th