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CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
CG and CSR Accomplishments and Awards INet–Skopje
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CG and CSR Accomplishments and Awards INet–Skopje

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  • 1. CG and CSR Accomplishments and Awards INet – Skopje Case Study Nadezda Dimitrovska INet – Center of Excellence Executive 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 2. Content 1. INet 2. Definitions of CG and CSR 3. CG and CSR at Inet 4. CSR - Areas and Examples of implementation 5. CG and INet 6. Awards and Prizes 7. Benefits 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 2 14-15 October 2010, Ohrid www.seeita.org
  • 3. INet - Skopje One of the leading Macedonian Value Added Distributors (VAD) in Information and Communication Technology (ICT)  Established in 1991, with domestic capital;  Performs in Macedonia and neighboring Balkan countries;  15 employees;  Annual turnover over 2 million EUR;  November 2008 – 15% Investment Fund (SIF)  Headquarter: Atinska 12, p.o.box 468, Skopje tel. +389 2 3090.625 faks. +389 2 3090.634 e-mail info@inet.com.mk http: www.inet.com.mk 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 4. Definitions of CG and CSR  Corporate Governance - CG: • Way of establishing a balance of interests which exist in a particular company between different individuals and entities • System through which company’s objectives are defined and achieved , its risks are evaluated and tactics for achieving good performances are chosen • Companies with good Corporate Governance create value and provide a system of accountability and control appropriate to the risk undertaken  Corporate Social Responsibility - CSR: • Views of responsibility of the company to the social problems that are legally prescribed and whose acceptance is realized with the management decisions 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 5. Why CG and CSR at INET?  BECAUSE: Good CG and CSR provide a special kind of value added originating from work in an ethical framework  Beginnings of CG– through CSR, as part of CG:  January 2005 - Global Compact (UNDP)  Respect of the 10 universal principles of GC – “set of core values in the field of Human Rights, Labor standards, Environment and Anti-Corruption “  Communication on Progress Reports – 2005, 2006, 2007, 2008 and 2009 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 6. CSR Responsibilities Philanthropic  be good citizen, improve quality of life Ethical  Be ethical, work in a fair manner Legal  Law ‘rules of the game’ Economic  Be profitable 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 6 14-15 October 2010, Ohrid www.seeita.org
  • 7. CSR – Areas of Implementation People - Human Resources  Market Society / Community Capital / Assets Environment 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 8. CSR – Areas of Implementation (1/5)  People - Human Resources :  Training;  Safety at work place;  Transparency;  Benefits for employees (policy and human resources software);  Code of Conduct (CG);  Internships; 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 9. Implementation - Human Resources Since 2007 – Focus on INet employees  Safety Work - regular medical examinations, security equipment;  Supply of goods from different markets;  Supply of goods from the warehouse of INet under special payment conditions and prices;  Collective insurance of employees;  Flexible work time;  Trainings;  Bonuses!  Gifts by occasion;  Mobile phones;  Paid overtime work;  … 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 10. CSR – Areas of implementation (2/5) Market:  Information about products (declarations, manuals);  Quality Management System (IT Mark);  Code of conduct with partners/customers/suppliers;  Anti-corruption;  Dialog with customers;  Transparent price policy ; 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 11. Implementation – Market (1/2)  2007 & 2009 - IT MARK Certificate (Quality Management System)  January 2007, INet gained IT MARK Certificate;  December 2009 – re-certification  Assessment conducted by ESI (European Software Institute) Centre, Bulgaria;  One of Key Success Factors (KSFs) for competitive advantage– more efficient business operations;  Quality work in three main areas: o Business Management o Information Security Management; o Services & Systems Processes  2011-2012 - CMMI for Services & ITIL 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 12. Implementation – Market (2/2)  2009 – SAP ERP implementation  Integrated software solution for management of the business processes of the company  SAP All-in-One Solution  SAP ERP modules implemented:  FI – Finance  CO – Controlling  MM – Materials Management  SD – Sales and Distribution  Benefits:  Improving of the business processes  Faster response to customers’ requests, increased efficiency  Higher level of transparency to shareholders  Faster and accurate decision making (process analysis from its beginning to the end)  Increased value of the company 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 13. CSR - Areas of implementation (3/5)  Society/Community  Established cooperation network with NGO-s;  CSR reports - internal and external;  participation at regional CSR conferences;  Public sharing experience and participation in dialogs about specific subjects (as TODAY!); 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 14. Implementation – Community  Membership in social groups  MASIT– Chamber of Commerce for Information and Communication Technologies, (www.masit.org.mk) – chamber of 90 private companies whose primary activities are in ICT area;  Global Compact (www.unglobalcompact.org) – INet is among first Macedonian companies that joined the initiative of GC since January 2005: o Respect and implementation of 10 universal principles of CSR  BLF – Business Leader Forum – INet is one of the founders of the forum (forum of the most active CSR companies in MK), supported by CIRa o Promoting CSR in MK, raising awareness through good practices 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 15. CSR - Areas of implementation (4/5)  Capital / Assets:  Communication with stakeholders;  Transparent objectives and strategies of the company;  Publicly available real Annual Reports, with accordance with international standards (www.inet.com.mk);  Published CSR reports; 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 16. CSR – Areas of implementation (5/5)  Environment:  Ecological business processes;  Sustainable products and services;  Energy/resources saving;  Pollution prevention;  Collaboration with Public Administration, NGO’s… 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 16 14-15 October 2010, Ohrid www.seeita.org
  • 17. What is CG  Corporate Governance  Way of directing and controlling the company (corporation)  Way of establishing a balance of interests which exist in a particular company between different individuals and entities • System through which company’s objectives are defined and achieved , its risks are evaluated and tactics for achieving good performances are chosen  External control of the management  Promotion of fair relations, transparency and responsibility  Companies with good Corporate Governance create value and provide a system of accountability and control appropriate to the risk undertaken 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 17 14-15 October 2010, Ohrid www.seeita.org
  • 18. CG – Potential Benefits Four levels of CG Potential benefits Level 4: Leadership in CG Better operating efficiency ► Level 3: advanced system in CG Access to the markets of capital Level 2: starting steps taken for Lower price of capital improving CG Level 1: compatibility with legal Better reputation of the and regulatory requirements company, its directors and managers 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 18 14-15 October 2010, Ohrid www.seeita.org
  • 19. CG and INET (1/3)  2007 - Project Corporate Governance with IFC (International Finance Corporation)  CG based on the principles of OECD;  June 2007 - Annual Assembly, adopted final documents: Statute (simple), Rules (Organization, the process of voting, rights and responsibilities of the bodies of the company), Code of Corporate Governance (OECD, MSE), Code of Conduct approved and placed on www.inet.com.mk " Applying the highest ethical standards, demonstrating honesty and fairness in all our activities, we take responsibility for our performance in all our decisions and activities" 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 20. CG and INET (2/3)  Relevant CG company documents:  Statute of INet Simplified version of the existing statute  Organizational regulations of INet  Organization, voting procedure, as well as the responsibilities, authorities and duties of the company organs • Board of Directors (organization, meetings and agenda, voting, minutes, rights, authorities, discretion, annual report) • President of the Board of Directors • Chief Executive Officer (general responsibilities, detailed list of responsibilities, reporting) • Management Team (Appointment, dismissal and remuneration, roles and responsibilities) 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 21. CG and INET (3/3)  Corporate Governance Code  Based on OECD principles for CG and CG rules for companies listed on Macedonian Stock Exchange  General Meeting of Shareholders, shareholders’ rights and equal treatment, Transparency, President of BD, Board of Directors, Conflict of interests  Code of Conduct (Code of Ethics) 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 22. Code of Conduct of INet  Guiding principles:  Business Ethics: It is INet’s policy to comply both with the letter and the spirit of all laws to which it is subject, wherever INet does business. INet also expects its Employees to conduct all business on behalf of INet in a manner consistent with the highest ethical standards.  Conflict of interests: INet expects undivided loyalty from its Employees. INet employees may not engage in any activity which could conflict with INet’s business interests, which would adversely affect its reputation. Employees may not use their position with INet, or INet’s information assets, for their personal gain or for improper benefit of others. 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 22 14-15 October 2010, Ohrid www.seeita.org
  • 23. CG & CSR- Awards and Prizes (PR!)  CG - November 2007, December 2008, December 2009 3 x Transparency - Zero Corruption : Certificate for company with good corporate governance;  CG - November 2008 1 x HRDF (Human Resources Development Fund): First prize for the development of human resources (training for 3 managers with VIP in 2009)  CSR - May 2008, May 2009, May 2010 3 x Center for Institutional Development - CIRa : „Awards for promotion of the philanthropy in MK“ - Award for contribution to the development of philanthropy; “Leaders in CSR for 2009” - Award for Leader in CSR in the category ‘integrated CSR’  CSR - February 2008, May 2009, (October 2010!) „ National Award for socially responsible practices (CSR) of the companies in the Republic of Macedonia“, category SMEs 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 14-15 October 2010, Ohrid www.seeita.org
  • 24. CG & CSR – BENEFITS  Additional values / Competitive advantages for INet  High motivation of employees;  Increased efficiency and better business results;  Better access to capital markets;  Better reputation (image, market perception);  Interest of investors (SIF);  Long term success in business (continued profit growth) 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 24 14-15 October 2010, Ohrid www.seeita.org
  • 25. Thank you! Nadezda Dimitrovska, COO INET Atinska 12, p.fah 468 1000 Skopje, Macedonia +389 2 3090.625 nade@inet.com.mk www.inet.com.mk 8th SEEITA – 7th SEE ICT Forum Meeting & 7th MASIT Open Days Conference 25 14-15 October 2010, Ohrid www.seeita.org

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