8. But this is a platform problem.What can you do as an application designer?
9. What’s wrong with alerts? They interrupt the user They only contain a little bit of information They follow us everywhere
10. What’s good about alerts? They interrupt the user They only contain a little bit of information They follow us everywhere
11. What’s the distinction? We want some alerts, but we don’t want others We want them sometimes, and not other times How are we to know which is which?
12. Eisenhower Matrix Stephen Covey in “7 Habits of Highly Effective People” Habit 3: Put First Things First
13. Urgent Not Urgent Prevention New opportunities Recreation Crises Pressing problems Deadlines Old friend has checked in nearby Meeting with CEO Wife in labor Important Depends on when it happens, what else is going on, and what the information is for. ? eBay auction ended RSS feeds updated Trivia Time wasters Interruptions Not Important
19. Rule 1 Never notify the user unless you’re certain it is both urgent and important
20. Rule 2 Try to glean what is important to the user by what they do. Only if you can not find any other way, enable the user to define what is important to them
21. Rule 3 Try to help the user forecast that something important is going to happen soon
22. The only way to prevent an interruption Enable the user to predict upcoming events and developing situations Help them maintain awareness
23. Stop Interrupting Your Users Rule 1: Interrupt only for the urgent and important Rule 2: Figure out what is important through context Rule 3: Help the user maintain awareness and forecast events
24. Thanks Irina, Angelina, and Alexander of Lucrat BobyDimitrov for the Sofia panorama All the brilliant people of VMware Sofia Come and join us, we want more great designers!
Editor's Notes
First thing I see is an alert telling me that my buddy Scott is visiting an art gallery in San Francisco. Great. Good to know. Now go away. Wait. I just saw this. Go away again. Wait, what about the news? Then Stocks, Then Event, Then shipment, then eBay.Whew. Okay. Now what was I doing again?I’ve been so disrupted, I can’t even remember what I was doing.Wait what was that shipment that just went out?Now, that I dismissed it, it’s completely lost.
“What is important is seldom urgent and what is urgent is seldom important.”
Can interrupt you in so many more situations
But can capture so much more about you, know so much more about you
