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HELLO!
We are a multilingual contact and customer care service center who
offers high quality services from our branches located in Brazil,
Germany and Romania, operating 24/7/365.
MULTILINGUAL
We are
We provide active services across the globe in Bulgarian, Czech, Danish,
Dutch, English, French, Georgian, German, Hungarian, Italian, Lithuanian,
Polish, Portuguese, Romanian, Russian, Slovak, Spanish and Ukrainian.
03
24/7/365
Operating
We operate globally, delivering
multichannel communication
across the globe in different time
zones and merging business days.
To reach our goal of delivering only excellent customer service experiences, we are
equipped for rendering full service in MULTICHANNEL communication: CALL, FAX,
SMS, CHAT, VIDEO-CHAT, E-MAIL, Skype™, SOCIAL MEDIA, Whatsapp (Beta).
05
MULTICHANNEL
We do it
ONSHORE
NEARSHORE
OFFSHORE
LUATEL provides ONSHORE outsourcing services from its service centers in the
USA, Brazil, Germany and Romania. All locations share one same focus: meeting our
standardized corporate quality requirements to make sure our in-country customers
canrelyonthewellestablishedLUATELservicequalitystandardswithoutcompromise.
Our service center in Bucharest successfully operates NEARSHORE outsourcing
services in several different languages, like: Bulgarian, Czech, English, French,
Georgian, German, Hungarian, Lithuanian, Polish, Romanian, Russian, Slovak, and
Ukrainian.
Depending on the business strategy our customers follow, we engage as a direct
partner, as Co-source or as a subcontractor, providing native speaker level customer
services and support, Multi- and Omni-channel based, with a smile in our voice and
committed to deliver excellent quality and customer care experiences.
INBOUND OUTBOUND
A conversation - the most ancient way of human communication. Results and
success are conquered, mostly, through use of the voice - only on secondary level
written or printed communication help us reach our goals.
A conversation doesn’t always need a long preparation time; it reduces production
delays and allows you to reach the point of making a decision much faster.
Currently our core activities in
inbound services are:
- Appointment scheduling
- Back office operations
- Classic customer care
- Help-desk: support and co-browsing
- Information services.
Currently our core activities in
outbound services are:
- Sales:
Sales, pre-Sales and after-sales
- Appointment scheduling
- Address qualification
- Phone surveys
07
SC LUATEL srl
1B Pipera Blvd, 2nd floor,
Cubic Center, Voluntari,
077190 – Ilfov, Romania
Fon: +4021 794 8688
Fax: +4021 794 8689
E-Mail: sales@luatel.com
www.luatel.com

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LUATEL corporate brochure

  • 1.
  • 2. HELLO! We are a multilingual contact and customer care service center who offers high quality services from our branches located in Brazil, Germany and Romania, operating 24/7/365.
  • 3. MULTILINGUAL We are We provide active services across the globe in Bulgarian, Czech, Danish, Dutch, English, French, Georgian, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish and Ukrainian. 03
  • 4. 24/7/365 Operating We operate globally, delivering multichannel communication across the globe in different time zones and merging business days.
  • 5. To reach our goal of delivering only excellent customer service experiences, we are equipped for rendering full service in MULTICHANNEL communication: CALL, FAX, SMS, CHAT, VIDEO-CHAT, E-MAIL, Skype™, SOCIAL MEDIA, Whatsapp (Beta). 05 MULTICHANNEL We do it
  • 6. ONSHORE NEARSHORE OFFSHORE LUATEL provides ONSHORE outsourcing services from its service centers in the USA, Brazil, Germany and Romania. All locations share one same focus: meeting our standardized corporate quality requirements to make sure our in-country customers canrelyonthewellestablishedLUATELservicequalitystandardswithoutcompromise. Our service center in Bucharest successfully operates NEARSHORE outsourcing services in several different languages, like: Bulgarian, Czech, English, French, Georgian, German, Hungarian, Lithuanian, Polish, Romanian, Russian, Slovak, and Ukrainian. Depending on the business strategy our customers follow, we engage as a direct partner, as Co-source or as a subcontractor, providing native speaker level customer services and support, Multi- and Omni-channel based, with a smile in our voice and committed to deliver excellent quality and customer care experiences.
  • 7. INBOUND OUTBOUND A conversation - the most ancient way of human communication. Results and success are conquered, mostly, through use of the voice - only on secondary level written or printed communication help us reach our goals. A conversation doesn’t always need a long preparation time; it reduces production delays and allows you to reach the point of making a decision much faster. Currently our core activities in inbound services are: - Appointment scheduling - Back office operations - Classic customer care - Help-desk: support and co-browsing - Information services. Currently our core activities in outbound services are: - Sales: Sales, pre-Sales and after-sales - Appointment scheduling - Address qualification - Phone surveys 07
  • 8. SC LUATEL srl 1B Pipera Blvd, 2nd floor, Cubic Center, Voluntari, 077190 – Ilfov, Romania Fon: +4021 794 8688 Fax: +4021 794 8689 E-Mail: sales@luatel.com www.luatel.com