More Related Content Similar to QoC Health - Hacking Health presentation - Sarah Sharpe (20) 1. Hacking Health Toronto (October 16, 2014)
Patient Engagement: What does this really mean?
Sarah Sharpe
Co-Founder & Managing Director
3. Healthcare Challenges
• Too
› Re-‐admissions
• Too
› Costs
• No
the
hospital
to
home
• No
outside
of
the
hospital
Copyright
many
re-‐admissions
cost
Canada
$1.8
billion
many
unnecessary
appointments
the
US
$125
billion
/
year
effec=ve
way
to
engage
pa=ents
as
they
transi=on
from
effec=ve
way
to
gather
comprehensive
pa=ent
data
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
4. Our Solution
QoC
Health
is
a
mobile
technology
company
that
deploys
pa=ent
engagement
solu=ons
with
healthcare
providers.
Copyright
These
solu=ons
save
money
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
through
reduced
complica=ons
and
hospital
=me
while
improving
quality
of
care
and
the
pa8ent
experience.
5. Our Solution
Pa0ent
Profiles
Care
Provider
Profiles
Care
Centre
Profiles
Dynamic
Data
Collec0on
Indicator
Libraries
Research
/
Analy0cs
Decision
Aids
Compliance
Support
Networks
Educa0on
Telemetry
/
Bluetooth
Social
Media
Cloud
Connect
Healthcare
Pla=orm
Privacy
by
Design
Privacy
and
Security
HIPPA
/
PHIPA
Circles
of
Care
Care
Providers
Circles
of
Support
Caregivers,
Family
and
Friends
Pa8ents
Connected
Care
• Pa=ent
Monitoring
• Research
/
Clinical
Trials
• Compliance
• HL7
Integra=ons
• Acute
and
Chronic
Monitoring
• Wound
Care
• Post
30
Day
Discharge
• Decision
Aids
• Peer
Support
• Mental
Health
• Transi=ons
in
Care
• Social
Networks
Building
Blocks
The
Pa8ent
Engagement
API
7. One Way to Describe Patients
• Diagnosis:
COPD,
diabetes,
arthri=s,
cancer,
surgical
• Pediatric,
• Co-‐morbidi=es
Copyright
Orthopedic,
mental
health,
CHF,
young
adult,
adult,
seniors
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
8. Developing Tools For Patients
From
the
literature,
care
provider
exper=se:
• Standard
• Ac=vi=es
• Pictures
• Educa=onal
• Health
Copyright
surveys
and
indicators
of
health
of
daily
living
(ADL’s)
indicators
of
wound
sites
informa=on
team
contacts
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
9. Another Way to Describe Patients
• Mom,
• Professionals,
• Caring,
• Avid
• Developing
understanding
the
person,
their
needs,
what
is
important
to
them
Copyright
dad,
grandma,
grandfather,
brother,
sister
experts,
experienced,
wise
worried,
op=mis=c,
determined
hiker,
cook,
painter….
pa=ent-‐centred
solu=ons
means
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
10. Developing Tools With Patients
• Level
• Func=onal
• Health
• Access
• Connec=ng
• Caregiver
Copyright
of
anxiety
goals
that
maintain
hobbies
needs
are
met
in
a
=mely
manner
to
personal
health
informa=on
with
peers
and
community
support
supports
in
the
home
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
11. “Nothing about me without me”
Pa=ent
engagement
in
solu=on
design
• Experience
• Ac=ve
• Surveys
• Focus
• Interviews
• Families
Copyright
Based
Co-‐Design*
team/commi`ee/board
members*
Groups
/
caregivers
as
part
of
the
team
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
12. Patient and Provider Engagement
• Co-‐design
• Pa=ents
• The
• An
• End
Copyright
methods
and
providers
involved
in
design
solu=on
fits
exis=ng
health
care
processes
effec=ve
and
sustainable
tool
user
buy-‐in
and
compliance
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
14. Copyright
Hospital
In
Home
Care
Rehab
Long
Term
Care
Family
Physician
The QoC Circle of Care
Pa8ent
Centred
Care,
Pa8ent
Connected
Care
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
Professional
Supports
Friends
and
Family
Pa=ent
Educa=on
Decision
Aids
Care
Provider
Detail
Con=nuous
Feedback
Synop=c
and
Qualita=ve
Indicators
Telemetry
Virtual
Clinic
Secure
Cloud
Connected
Healthcare
Social
Media
15. Mobile monitoring: Designed with patients
through focus groups, surveys, interviews
Copyright
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
16. Mobile monitoring: Designed with patients
through focus groups, surveys, interviews
Copyright
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
17. Aging well website for seniors:
Experience based co-design
Copyright
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
18. Aging well website for seniors:
Experience based co-design
Copyright
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
19. Patient decision aid tool:
Designed through expert working group
Copyright
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
22. Case Study:
Women’s College Hospital Outcomes:
Copyright
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
• Overall
cost
savings
of
65%
($135.78
per
follow-‐up
vs.
$381.27)
• Pa8ent
sa8sfac8on
ra=ng
of
3.9
/
4
• 100%
of
pa=ents
presen=ng
excellent
recovery
could
forgo
a
follow
up
visit
• In
5%
of
pa=ents,
the
surgeon
could
iden=fy
wound
redness
/
complica=ons
with
the
photo
stream,
allowing
earlier
treatment
and
avoidance
of
hospital
admissions
“Knowing
my
surgeon
can
monitor
my
progress
especially
with
my
pictures
provided
me
with
a
lot
of
security”
“I
have
had
7
surgeries.
This
surgery,
with
the
support
of
the
device
was
my
most
posi0ve”
"…felt
like
the
doctor
was
with
me
all
the
0me”
"…very
user
friendly.”;
"very,
very,
very
easy
to
use.";
"guided
me
through
step-‐by-‐step
-‐
cannot
go
wrong."
23. Privacy and Security
Data
security
and
privacy
engineered
into
the
system
from
the
ground
up,
adhering
to
HIPAA
and
PHIPA
security
standards
including:
• For
encrypted
VPN
tunnels
from
mobile
devices
to
the
plagorm
over
the
carrier
cellular
network.
• In
transit
data
encryp=on
using
256-‐bit
SSL/TLS
encryp=on
with
2048-‐bit
encryp=on
keys
to
secure
data
while
in
transit.
• Database
• Pa=ent
• Each
successfully
authen=cate
to
retrieve
their
encryp=on
secret
from
the
plagorm
servers.
• Submi`ed
while
in
transit.
Copyright
managed
devices,
features
a
private
wireless
APN
providing
secure
server
encryp=on
using
AES
256-‐bit
encryp=on
mobile
device
encryp=on
using
AES
128-‐bit
encryp=on.
user
is
assigned
their
own
unique
encryp=on
secret.
Pa=ents
must
data
is
signature
validated
to
ensure
data
has
not
been
modified
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
24. Technology
and
Innova8on
Copyright
Healthcare
and
Research
Business
Development
and
Strategy
A multidisciplinary team for true patient centred design
Healthcare,
Research
and
Technology
Exper8se
Seamlessly
Combined
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
25. Strategic technology partnerships
Copyright
Leader
in
Integrated
Healthcare
Solu1ons
• QoC
is
an
authorized
McKesson
reseller
and
integrator.
• QoC
leverages
McKesson
RelayHealth
technology
for
integrated
HL7
data
sharing
amongst
large
scale
HIS
systems.
Interna1onal
Leader
in
Mobile
and
Healthcare
Technology
• Provides
in
kind
smartphones
and
tablets
for
QoC
projects
• Jointly
exploring
the
use
of
prototype
Samsung
healthcare
monitoring
technology
Canadian
Leader
in
Mobile
and
Wireless
Solu1ons
• Provides
private
encrypted
cellular
channels
for
QoC
Health
Solu0ons
• Partnering
on
turn
key
“discharge
kits”
for
hospitals.
• Conference
co-‐presenters,
combined
marke0ng
and
communica0ons
ini0a0ves
Canadian
Innova1on
Leader
in
Home
Sensing
Technology
• Jointly
developing
in
home
monitoring
solu0ons.
• Developing
home
healthcare
hub
for
passive
and
safety
monitoring
in
the
home.
©
2014
QoC
Health
Inc.
-‐
Private
and
Confiden=al
