MR. JAYESH N. VALAMBHIA (MBCS)3 Beckett Chase, Langley Woods, Slough, Berkshire, SL3 7GPMobile: (+44) 07815503904 D.O.B. 06-May-1972 Nationality: BritishEmail:email@example.comWebsite: http://www.infinity3.netPROFILEJay is a highly motivated, dedicated professional with a successful track record in IT.Looking to fully utilise hisknowledge of Apple Macs, PCs, Cisco and Google Apps technologies; expanding on his Project Managerial skills. Heis an active team player and business analyst with excellent communication, presentation and consultancy skills,having the ability to work under pressure in order to meet targets and deadlines. Jay is also an established TechnicalConsultant to high profile clients and member of the British Computer Society (MBCS) and has recently re-applied asApple Certified Trainer.SKILLS OVERVIEWProfessional/ Expert Knowledge Working Knowledge Awareness/ UsedApple Mac OS X Server & Client – all versions Microsoft Windows Server 2003 & 2008 Adobe Connect & Creative CloudApple iOS Devices – iPhones & iPads Microsoft SCCM Cisco PIX & ASA iOS devices VPN & FirewallApple Keynote, iWorks & iLife Microsoft Sharepoint 2007 & 2012 Apple Pro Apps including Final Cut Pro/ LogicApple FileVault Microsoft Exchange 5.5, 2003 & 2010 Linux Redhat & CentOSApple Remote Desktop Microsoft Windows XP/7/8 Apple XCodeApple XServe RAID and XSAN (QLogic FCAcertified) with Promise VTrak hardware RAIDNovell Groupwise 8 – Mac & PC Android DevicesAll Apple Mac hardware – XServe, MacBookPro/ Air/ MacPro& iMacsHP, Compaq & Dell Laptops, Desktops &Blade ServersVMWare/ ESXi Virtual Services / vSphereActive Directory & Apple Open Directory LANDesk MS SQL / MySQLAdobe Creative Suite – versions 4 to 6 HP OpenView NetApp FilerDeployStudio, FileWave 4/5 & Casper 8Imaging& Inventory SolutionsSymantec End-Point Protection & SophosSafeGuard FDEAcronis Disk ImagingGoogle Apps Training Expert JIRA Team Collaboration SoftwareMicrosoft Office/ 365 – All Mac & PC versions Rackspace Managed Online ServicesAppleScript & Shell Script Symantec MessageLabsVMFusion/ Parallels virtualisation for Mac Intermedia Managed Online ServicesTrueCrypt Disk Encryption CrashPlan ProECAREER HISTORYPhorm, Inc.EMEA Technical ManagerDec 2012 - PresentPhorm are a web-analytics company with offices in London, Singapore, China, Brazil, Turkey, Romania and Moscow.Operating in the role of EMEA Technical Manager reporting directly to CTO, CFO and CIO. Main duties:Oversee IT support for all of the offices.Directly responsible for 8 EMEA and South America technical staff members.Working collaboratively across various business departments.Serve as a primary escalation point for solution management for Phorm staff across EMEA & South America.I came in at a time where their IT infrastructure required reviewing and restructuring. From the very start I have re-aligned their services, establish business relations with vendors (new and existing), and reduce wastage ofunnecessary IT equipment and resources. Some of the projects that I have implemented:Company-wide Video Conferencing solution using BlueJeans with Cisco Tandberg VC unitsWhole Disk Encryption using TrueCrypt (PCs) and Filevault (Macs)Cloud-based backups using CrashPlan ProESwitch working practices from a standalone (consumer) model to LDAP based centralised servicesCorporate Skype telephonyData Lateral GroupContractorJun 2012 – Dec 2012Provide professional hands-on support on Mac, Windows and Novell Groupwise systems, throughout DLGUpgrade Windows workstations to Windows 7Upgrade Apple Macs to Mac OS X 10.7.x / 10.8Set up Mac OS Server environment with imaging solution using DeployStudio & Filewave
Write detailed documentation of set ups and processes used for deploying Windows 7, Groupwise 8 and Mac OSX 10.7.x.Jigsaw 24Systems EngineerNov 2011 –Jun 2012Working in the role of Systems Consultant at Jigsaw 24 for their high profile clients in Media, Education,Government and Corporate Industries. Main key duties involve:Providing complete Professional Services UK-wide3rdline Apple SupportIn-House Apple trainingPre-Sales consultancy in collaboration with Sales and MarketingGathering and analysing client needs, formulating solutionsNew business assessment and recommendationsProof of ConceptTechnical support and maintenance (on-site and off-site)Imaging and Deployment solutions using Casper, Filewave & DeployStudioo Supported News International EMEIA with Filewave v4.x and provided pre-sales information on Casperv8.x as part of their core business strategyo Supported, Imaged and deployed systems at Government Digital Systems (GDS) using Casper v7 & v8and Composero Provided training and support of Mac OS X Server 10.6/7, Casper v8.x and DeployStudio to variousTechnical Institutes in Northern England locationsITV Plc.Apple & Google Apps Trainer/ Course DeveloperDec 2010 - Oct 2011Worked as Apple Trainer and Course Developer for ITV on a large-scale project. Focused on developing content forusers to migrate from traditional Microsoft-based applications over to Google Apps using brand new MacBook Airsand HP Laptops. This involved:Preparation of all course documentation with the intention for ITV internal staff to redeliver in futureAdvertising and promotion of course modulesLiaising and helping Mac and PC developers with deployment packages so that all computers deployed arecaptured on audit formsConform and promote ITV Policies on change of working methodsWork with all departments to ensure correct content is captured and delivered on all training coursesProvide post-training support for users who have migrated over to Google AppsCreate and update online support site for users to access post-trainingTrader Media GroupApple Technical ManagerNov 2004 – Oct 2010Joined Trader Media Group initially as a Consultant before becoming a full-time employee. During the start Jay wastasked to restructure and centralize Directory Services on Macintosh Servers and Workstations to co-exist withWindows 2008 Server platform infrastructure. He is well versed in AppleScript, Shell Script and Package deploymentand is certified on NetApp Filer Systems. A summary of duties and Projects carried out are:Integration of Macs with Sharepoint systemsAdvanced Active Directory scripting on Macs to work with PC’s (Windows XP and 7)Standardise builds on Mac workstationsCompliance with PCI/DSSPackage deployment and sys-admin duties using LANDeskNetApp Filer connectivity and support with Apple XServesImplementation of Production processes within Auto Trader Production and Studio sitesProjectsConsolidation of Trader Media PublishingDeployment of Apple iPhone 3GS units throughout CompanyIntegration of Apple Mac Hardware and Software with Microsoft Windows Services and other Hybrid systemsImplementation of Microsoft Wireless services with Apple hardwareSet up DR site for Trader Publishing with full automation switchoverManagerial DutiesManage 3 Technical Staff who directly report to me
Manage cross-matrix Technical Staff at other sites around the UKCo-ordinate daily allocation of workMotivate the team to achieve high standards and KPI targetsEnsure that SLAs in Production are achievedProvide, assist and monitor Projects for each team memberChair monthly meetingsCarry out appraisals on a quarterly basisEnsure up-to-date auditing is maintained of hardware and softwareWrite and update support documentationAmerican International School - LondonIT ManagerJun 2000 – 2004Consultant, advisor and manager of Apple Networks. Managing IP distribution, wireless connections, InfraRedand Fibrelink connectionsMigration to Exchange 2000 and Windows 2003 Server with Active DirectoryImplementation of Management Information Services using In-Resonance and CMIS on Windows 2003 serversrunning MS-MSQL 2000 ServerImplementation of Terminal Server and Wyse terminal clients (including Remote Desktop Connections on Macterminals)In charge of MS Exchange 5.5 Server and Outlook clients (Mac and PC) including email, chat and active directoryDevelopment and deploy of FileMaker Pro database via hosts on NT, W2K3, W2K, WinXP and MacOSConfigure and deploy QuickTime Streaming Server and MP3 Streaming on Mac OS X Server 10.1.3 to 10.3.4systemsIntense Macintosh Manager solutions for OS 9 clients and WorkGroup Manager preparation for OS X clientsFull auditing of hardware and software, and in charge of IT budget orders and implementing Access and BusinessMaster payroll systemFirewall knowledge and experience use with Cisco PIX, GSec. Gnat Box, IPNetRouter, DMZ, SMTP relay andProxy setup – both hardware and software solutionsRoll-out of new leased line connections to new campuses and integrated connection between campusesTraining clients with solutions such as AppleShareIP/ Mac OS X Server 10.2/ 10.3 with Retrospect WorkgroupServer 5.0, iMovie, iDVD and Web Servers (including MySQL, PHP and WebDav), WorkGroup Manager andActive Directory integrationAvaya IP Office IP VOIP Telephony setup and managementCisco PIX Firewall configuration and maintenanceUNIX knowledge and support including SSH, Telnet, Root access, SCP for BSD and Linux (Debian and Redhat)Apple Computer Ltd: Apple Call Centre - Cork, EIREEMEIA Apple ConsultantNov 1999 – Jun 2000Ensuring that customer satisfaction and quality is the aim for Apple Worldwide. Setup AppleShare IP 6.3, Mac OSX servers, and setup Final Cut Pro, Airport and iMovie stations. Also created and issued regular handouts oncommon issues and fixes.An active participant of the ‘Apple Developer Convention’, with regular involvement at the ‘Apple Bug Reporter’and ‘Mac OS X’ forums.Project development for Apple Education in QuickTime Web Streaming, ASIP, X-Server, Mac Manager, ADSLand FileMaker Pro Database developerTesting and implementing variety of 3rdparty software and hardware integrating with Apple Mac technologiesLogging and maintaining client relations with Oracle-based databaseApple Computer, Ltd. (European Apple Assistance Centre) at ICL System Service (UK)EAAC Trainer/ EMEA Training CoordinatorSept 1997 - Nov 1999Supporting the European Apple Assist Centre to provide and co-ordinate agents of all levels from Call Directors toDealer Support Technicians with classroom based and self-paced training. Specialising with end-user systems,procedural and technical training abilities have to be finely tuned in order to meet Apple’s requirements. Regularlyinvolving doing research and liasing with all levels of management to analyse and improve training standards withinthe centre, including:Administering the ‘New Hire Training’ programmeDelivering regular training events on Apple Strategy and Technologies to all agentsUnderstanding training needs and costs analysingLiasing with third party contractors offering technical training and supportMaintaining continuous business relations with Apple EMEA and Apple training related organisations
ICL Sorbus (UK)Technical Support AdvisorOct 1996 – Sept 1997Employed as part of the of the Technical Consumer Helpdesk to provide customers with a courteous and professionalservice on a variety of PC systems. Concentrating mainly with Compaq systems, the role concentrated on hardwareand software related issues. Offering second-line support and training new employees on supported products as wellas researching on Compaq issues.Carshalton CollegePart Time Lecturer1997Lectured students on the principles of Computer Hardware to City and Guilds modules 7261/324 & 344. Comprising oftheory and practical sessions, this involved hands-on experience with computer systems and peripherals, applicationsoftware and operating systems.GEC Card Technology LimitedElectronics Operator and SMART Card Manufacturer1993 - 1995Produced Telephone cards for Mercury and GEC Plessey Telecommunications as well as manufacturing telephone-verifying equipment. Also constructed and repaired telephone motherboards with Epson printers for various GECcustomers.Tandon CorporationComputer Bench Test Engineer1992 - 1993Jay was responsible for working on R.M.A’s (Return to Manufacturer Authorisation) repair stock for all computerperipheral devices. He tested D.O.A stock to identify faults, configured systems and repaired complete systems downto board level.
TRAININGApple TrainingSept 2012Apple Certified Support Professional 10.7Quantum StorageCare LearningJuly 2011SAN Fundamentals 1-0600 StorNext File System Essential Training 1-0551Introduction to StorNext Concepts & Architecture 1-0550 StorNext Storage Manager Essential Training 1-0552QLogic Global TrainingJan 2011FCA (Fibre Channel Associate) / OES (FCoE Specialist) / IBA (InfiniBand Associate)NetApp UniversityJune 2008Data ONTAP Fundamentals, Release 7.2Apple WorldWide Developer ConferenceSept 2006 and Sept 2007WWDC Developer – Boot Camp, San FranciscoSt. John’s AmbulanceJuly 2005First Aid at Work Renewal – HSE Regulations 1981St. John’s AmbulanceJuly 2003First Aid at Work – HSE Regulations 1981The Authorised Apple Training Company / Xplor-IT1998 - 2004Apple Configurations Engineer Accreditation Apple Display Accreditation CourseApple Service Engineer Accreditation Apple PowerBook Accreditation CourseApple Printer Accreditation AppleShare IP 5.0 NetworkingApple Colour LaserWriter AppleShare IP 6.1 NetworkingMac OS X 10.0 Client and Server Apple QuickTime Streaming ServerMac OS X 10.2 Client and ServerAzlan Training UK LimitedApril 1997Compaq Technical Certification - Desktops and NotebooksCCNA – Cisco Routing and Switching CertificationKalamazoo Computer Training Limited1995 - 1996BTEC NVQ Level II - Software Production. Learned Applications Programming in ‘C’ and the principles of programdesign. Also assisted in documentation, installation and testing of completed software.BTEC NVQ Level III - Information Systems Design and Production. Learned the principles of designing informationsystems at detailed level, and to plan and control the production of software components.Kalamazoo Computer Training Limited1992 – 1994City and Guilds NVQ Level II - Electronic Office System Maintenance (Field)
EDUCATIONSandwell College, Chance Campus, Smethwick, Warley1990 – 1991BTEC National Diploma: B346 - Computer Aided Engineering.Joseph Leckie Comprehensive School, Walsall1982 – 1990 and 19965 GCSE’s and 1 ‘A’ Level and RSA Desktop Publishing - Stage IIADDITONAL INFORMATIONJay is a member of the Apple Developer Connection (ADC) and is studying XCode in his spare time. He also providesfreelance consultancy for a number of clients where he has able to expand his Internetworking and Media knowledge.He is also applied to become CITP with BCS. Very recently Jay has started to pick his basic French skills and has re-applied as Professional Apple Certified Trainer (ACT). Jay also practices Yoga in his spare time.REFERENCESAvailable on request.