IxDA Poznan #3 Marcin Chłodnicki: Service design workshop
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IxDA Poznan #3 Marcin Chłodnicki: Service design workshop

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IxDA Poznan #3 Marcin Chłodnicki: Service design workshop IxDA Poznan #3 Marcin Chłodnicki: Service design workshop Presentation Transcript

  • Service Design WorkshopInterface. Interaction. Experience.Wzorcownia usług- zakład doświadczalnydr Marcin Chłodnicki Poznan University of Economics
  • IxDA Second Meeting What is Service Design? Poznan University of Economics
  • Poznan University of Economics View slide
  • Poznan University of Economics View slide
  • PunktyIxDA Second Meeting widzenia SD+ SD+ Interface design Interaction design na Service Design SD+ SD+ Customer Sensualisation Experience Poznan University of Economics
  • PunktyIxDA Second Meeting widzenia SD+ na service Interface design design Poznan University of Economics
  • PunktyIxDA Second Meeting widzenia SD+ na service Interaction design design Poznan University of Economics
  • IxDA Second MeetingUndestanding design. Global trends.Strategic Planning Assumption By 2013, mobile phones will overtake PCs as the most-common Web access device worldwide. By 2015, context will be as influential to mobile consumer services and relationships as search engines are to the Web. gartner.com Poznan University of Economics
  • PunktyIxDA Second Meeting widzenia SD+ na service Customer design Experience Poznan University of Economics
  • PunktyIxDA Second Meeting widzenia SD+ na service Customer design Experience Poznan University of Economics
  • IxDA Second Meeting Design concepts. Customer journeys Touchpoints Back stage and front stage: Poznan University of Economics
  • Customer journeysTouchpoints Poznan University of Economics
  • IxDA Second Meeting Managerial concepts. Customers and other stake-holders Service experiences are multifaceted Holistic approach Service co-creation and sharing Time and waiting lines Poznan University of Economics
  • Service experiencesare multifaceted Poznan University of Economics
  • Holisticapproach Poznan University of Economics
  • Service co-creation and sharing Poznan University of Economics
  • IxDA Second Meeting Proces projektowania What is a role of designer in services? How does design process flow? Poznan University of Economics
  • What is a role of designer in services? IxDA Second Meeting Designers are intermediatorsArne van OosteromDesignThinkers AmsterdamLecture at the Management Center Innsbruck 2009 Poznan University of Economics
  • Poznan University of Economics
  • Poznan University of Economics
  • all the stakeholders clarity in offer asPoznan University of Economics
  • all the stakeholders clarity in offer as a service provider observations ideas generation prototypingPoznan University of Economics
  • Poznan University of Economics
  • Poznan University of Economics
  • Poznan University of Economics
  • Poznan University of Economics
  • Poznan University of Economics
  • Poznan University of Economics
  • Poznan University of Economics
  • Thank youMarcin ChłodnickiKatedra Usług Poznan University of Economics