Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
IxDA Poznan #3 Marcin Chłodnicki: Service design workshop
1. Service Design Workshop
Interface. Interaction. Experience.
Wzorcownia usług
- zakład doświadczalny
dr Marcin Chłodnicki
Poznan University of Economics
5. Punkty
IxDA Second Meeting
widzenia SD+ SD+
Interface design Interaction design
na Service
Design
SD+ SD+
Customer Sensualisation
Experience
Poznan University of Economics
6. Punkty
IxDA Second Meeting
widzenia SD+
na service Interface design
design
Poznan University of Economics
7. Punkty
IxDA Second Meeting
widzenia SD+
na service Interaction design
design
Poznan University of Economics
8. IxDA Second Meeting
Undestanding design. Global trends.
Strategic Planning Assumption
By 2013, mobile phones will overtake PCs as the
most-common Web access device worldwide.
By 2015, context will be as influential to mobile
consumer services and relationships as search
engines are to the Web.
gartner.com
Poznan University of Economics
9. Punkty
IxDA Second Meeting
widzenia SD+
na service
Customer
design
Experience
Poznan University of Economics
10. Punkty
IxDA Second Meeting
widzenia SD+
na service
Customer
design
Experience
Poznan University of Economics
11. IxDA Second Meeting
Design concepts.
Customer journeys
Touchpoints
Back stage and front stage:
Poznan University of Economics
13. IxDA Second Meeting
Managerial concepts.
Customers and other stake-holders
Service experiences are multifaceted
Holistic approach
Service co-creation and sharing
Time and waiting lines
Poznan University of Economics
17. IxDA Second Meeting
Proces projektowania
What is a role of designer in services?
How does design process flow?
Poznan University of Economics
18. What is a role of designer in services?
IxDA Second Meeting
Designers are
intermediators
Arne van Oosterom
DesignThinkers Amsterdam
Lecture at the Management Center Innsbruck 2009 Poznan University of Economics