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Quality position v2
- 1. Even a great Quality System will fail, if the Quality Culture © The average person influence 5-6 people is not of equal standard
- 2. © DAY-2-DAY Daily decisions determine the success of your Quality System
- 3. © SYSTEM The Quality System supports making the right decisions …
- 4. © CULTURE … but the local Quality Culture determines what is actually done
- 5. © CULTURE … or ignored
- 6. © CONSEQUENCE This is why sites with same Quality System can display very different compliance levels
- 7. © WHAT But what is a strong Quality Culture?
- 8. © DEFINITION
- 10. © How to strengthen Quality Culture The average person influence 5-6 people
- 11. © 1 You cannot change culture by only changing culture
- 12. © FEASIBILITY You must ensure that the culture you want is feasible
- 13. © CLOSE GAPS Quality Culture Protecting product quality and patient safety Close gaps that prevent the right choices from being made
- 14. © CLOSE GAPS Finding gaps require insight in how the System support the Culture – and vice versa
- 16. © 2 People listen to peers – not systems
- 17. © MOBILIZE INFLUENCE Engage and mobilize the most influential employees
- 18. © MOBILIZE INFLUENCE The top influencers influence 10 times as many as the average employee
- 19. © MOBILIZE INFLUENCE Difficult culture change requires support of the key influencers
- 20. © MOBILIZE INFLUENCE However, it is not enough to know the key influencers
- 21. © MOBILIZE INFLUENCE You also need to know the tribes, cliques and communities…
- 22. © MOBILIZE INFLUENCE Then you can select the right 3% to involve as your Quality Ambassadors
- 23. © QUALITY AMBASSADORS Quality ambassadors are the influential employees that colleagues go to if they have questions or concerns - and whose opinion they trust and respect