Salesforce.com – how to stay up-to-date with Salesforce.com plus some product updates and quick tricks Maria Pergolino

Agenda Usability Testing Salesforce.com Administrator Certification Premier Training Service Cloud How to keep up to date with Salesforce

Usability Testing What is it and how can I participate?

Usability Testing Benefits: Influence product enhancements Gift Cards (normally Amazon) Sessions are typically 60 minutes Conducted via web conferencing software To participate email: [email_address] Information or requests are often posted in the Salesforce.com User Experience Blog

Benefits:

Influence product enhancements

Gift Cards (normally Amazon)

Sessions are typically 60 minutes

Conducted via web conferencing software

To participate email: [email_address]

Information or requests are often posted in the Salesforce.com User Experience Blog

Salesforce.com Administrator Certification What is it and why should I do it?

Certification is becoming a job requirement

How to Prepare for the Exams

Administrator Certification 60 randomized questions - 90 minutes to complete Based on information from Admin 201 Class Consider taking the Administration courses http://www.salesforce.com/services-training/training_certification/ Leverage the study guides and practice questions http://www.salesforce.com/services-training/training_certification/certification/ Tip: Call training and ask for discounts on classes!

60 randomized questions - 90 minutes to complete

Based on information from Admin 201 Class

Consider taking the Administration courses

http://www.salesforce.com/services-training/training_certification/

Leverage the study guides and practice questions

http://www.salesforce.com/services-training/training_certification/certification/

Tip: Call training and ask for discounts on classes!

Test Basics The questions (items) are all multiple-choice or multiple-select. There are no essay questions or simulations. The multiple-select items will tell you how many items to select Topics are “weighted” – this means that some topics have more questions and therefore count more toward the final score The exam is comprehensive – some of the topics covered may not be used in your org, but they are all listed in the study guide Topics that have the heaviest “weight” are the most commonly used features/capabilities

The questions (items) are all multiple-choice or multiple-select. There are no essay questions or simulations.

The multiple-select items will tell you how many items to select

Topics are “weighted” – this means that some topics have more questions and therefore count more toward the final score

The exam is comprehensive – some of the topics covered may not be used in your org, but they are all listed in the study guide

Topics that have the heaviest “weight” are the most commonly used features/capabilities

Test-Taking Tips Read each question thoroughly . They are not designed to be tricky. Pay special attention to words like NOT in the question to make sure you understand what is being asked. You can mark items for review and go back to answer them later. Skip questions that you’re struggling with or go back to review your work if you finish with time to spare.

Read each question thoroughly .

They are not designed to be tricky.

Pay special attention to words like NOT in the question to make sure you understand what is being asked.

You can mark items for review and go back to answer them later. Skip questions that you’re struggling with or go back to review your work if you finish with time to spare.

Topics and Weightings Just these topics= salesforce.com Overview 3% Identity Confirmation (setting login restrictions) 2% Navigation - UI Settings 3% Organization Administration 5% Customization 17% Security and Access 13% Workflow 5% Workflow Approval Processing 3% Data Validation 3% Data Utilities 5% Analytics 13% Marketing Administration 5% Service and Support Administration 5% Salesforce Console 2% Custom Objects, Applications and Tabs 7% The AppExchange 2% Activity 2% Advanced Configuration options 5%

Premier Training

Premier Training Announced March 19 Additional Cost – based on licences

Announced March 19

Additional Cost – based on licences

Service Cloud An Introduction

Service Cloud Service and support feature Quick Demo on Site- 7 mins Additional Cost

Service and support feature

Quick Demo on Site- 7 mins

Additional Cost

Keeping up to date with Salesforce The easy way!

Social Media Twitter Salesforce Users: http://wefollow.com/tag/salesforce http://www.twittgroup.com/group/salesforce http://www.twibes.com/group/ServiceCloud http://www.twittgroup.com/group/salesforce.com Or use http://search.twitter.com LinkedIn 102 Groups, some with over 8000 users Facebook 70 Groups

Twitter Salesforce Users:

http://wefollow.com/tag/salesforce

http://www.twittgroup.com/group/salesforce

http://www.twibes.com/group/ServiceCloud

http://www.twittgroup.com/group/salesforce.com

Or use http://search.twitter.com

LinkedIn

102 Groups, some with over 8000 users

Facebook

70 Groups

Top Blogs Official Salesforce Blog Force.com Blogs Industry Blogs Topic Blogs Salesforce Watch Arrowpointe ZDNet’s Many More!

Official Salesforce Blog

Force.com Blogs

Industry Blogs

Topic Blogs

Salesforce Watch

Arrowpointe

ZDNet’s

Many More!

How do I watch all those blogs and tweets? An RSS reader like Google Reader

An RSS reader like Google Reader