Archambault - Students ask, we answer! building a FAQ get help kioskDocument Transcript
• What is the most efficient way to provide access to commonly asked and routine
questions from library users?
• How can libraries create, maintain, and promote FAQ web sites to provide self-
service virtual reference to users?
Powered by LibAnswers
• Hosted web 2.0 platform from Springshare
• Knowledge base of FAQs searchable by
• User can submit a new question
• Can embed live chat
Students Ask, We Answer!
Building a FAQ Get Help Kiosk
Susan Gardner Archambault
• Locked down by eCrisper
• Self-service (avoid lines)
• Decreases library anxiety
• Available 24/7