5. Benefits to the Benefits of Involvement
service providers
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• To demonstrate ame, facilisis id bibendum id lorem donec
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• To provide better services mauris placerat sit ame, facilisis id
• To develop better bibendum id lorem donec justo tellus
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non nulla.
Benefits to people • Suspendisse non nulla non tellus
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• Information to make choices • Pellentesque quis est sit amet nibh dic
• Shared vision
• Improve patient experience
6. 4 questions to consider about any
involvement work
• Why is this important to the people in charge?
• What are the reasons why people get involved?
• What does ‘good’ look like?
• How do we effect changes?
Editor's Notes
I am here today to represent HW Leeds as the key delivery partner within the HW Leeds consortium.
Leeds Involving People a user led charity; havediverse membership of over 560 people. champions the voice of service user and carers in decision making process.acts as a critical friend for health and social care service and the recognised involvement lead for Adult social care and the local NHS. Collate and analyse 563 of Patient Experience Survey. The delivery partner in the consortium which responsible for HW Leeds.
What should HW achieve in 12 months -3 years? to ensure the citizen’s challenge exists and people are involved in shaping services the quality and satisfaction of health and social care improves. Providers and commissioners are accountableCreate a culture of challengeCo-production is a norm. In Leeds, amongst the four partners, we have had diverse and active membership base which will provide the challenge. We recognised the experience and expertise that people can bring and support them through the provision of training; For example, This year alone, have already trained over 100 of people to be involvement ready. trust and confidence of people
Showcasing a variety of work which took place to improve patient experience and achieve better health and social care outcomesfocus groupscoordinating MH involvement network in the cityPatient Experience surveyfacilitating direct dialogue with the commissionersEye hospital relocation
Benefits to the organisation To demonstrate accountability To provide better services To develop a better organisation Benefits to clientsInformation to make choices Shared vision Improve patient experience
Why is this important to the people in charge? (What are the drivers?)What are the reasons why people get involved? (What are the individual benefits?)What does ‘good’ look like? (Best practice and innovation)How do we effect changes? (Real outcomes for people) LIP’s Dual Diagnosis Experts Reference Group (people recovering from coexisting MH and drugs/alcohol challenges)1. Why is this important to the people in charge of Local Health and Social Care?Need for integrated treatment packagesNational Drug & Alcohol PolicyNo Health Without Mental HealthLocal Policy Priorities - JSNA & HWB PlanLocal Co-production drivers2. What are the reasons why people get involved?People want a more joined-up service for their peersPeople in recovery want to feel valuedSome people are looking for structured activityPeople want to acquire skills and knowledge to apply in work/education3. What does ‘good’ look like?Commissioners and service leads regularly come out to the group, to seek ideas. This is on the group’s own terms, in a recovery community led venueGroup is representative of a wide range of people, with experiences from across the treatment networkService users from the group deliver training to dual diagnosis lead staff membersThe group receives continual feedback on the outcomes of their input4. How do we effect changes?Work with commissioners to ensure new ways of working are embedded throughout the network of serviceseg – The group produced a poster campaign to get more people to seek joined up DD support, whichever service they go to. Commissioners are ensuring that all agencies display it.Drawing on the resources of partner organisations, such as harm reduction, who can include co-produced literature in needle packs.Demonstrating visible recovery, gives hope to staff who may often only see people at their lowest.
