5 simple and profound
questions to ask your staff
Q1
What did you intend?
What did you intend?
This can be a simple
restatement of their
objectives
What did you intend?
What were they trying to
achieve?
Q2
What happened?
What happened?
This is useful for just
getting a sense of what
really happened
What happened?
Rest assured that any
person’s perspective of
events is only one of the
versions
What happened?
Collect both "the facts"
What happened?
E.g. costs, number of
people involved, etc
What happened?
& differing opinions
What happened?
On what worked
and what didn't work
What happened?
When commenting on
another's role
What happened?
Capture specific behavioural
events
What happened?
Rather than your own
conclusion about what they
did
Q3
What can you learn from it?
What can you learn from it?
There will be different levels
of learning
What can you learn from it?
From the specific
What can you learn from it?
“When I do that the
photocopier jams.”
What can you learn from it?
To the more abstract
What can you learn from it?
“This project wasn't close
enough to my life purpose
for me to be motivated.”
What can you learn from it?
Don’t be fixated on mistakes
What can you learn from it?
Pull out the positive
What can you learn from it?
“What went well?”
What can you learn from it?
“What do we need to
capture for the future?”
What can you learn from it?
Also
What can you learn from it?
Ask
What can you learn from it?
“What still puzzles us?”
What can you learn from it?
Be clear about what is still a
mystery
Q4
What should be done
differently next time?
What should be done
differently next time?
This is a powerful question
What should be done
differently next time?
It plants the seed for the
‘next time’ conversation
What should be done
differently next time?
Without these seeds, we
default back to a collective
memory
What should be done
differently next time?
The collective memory of:
“This is how we do things
around here"
What should be done
differently next time?
The collective memory does
not capitalise on the
collected wisdom
Q5
What should you do now?
What should you do now?
There may well be actions to
take right now
What should you do now?
Things to do, people to
connect with, etc
What should you do now?
As with all actions
What should you do now?
Set up accountability
What should you do now?
Accountability?
What should you do now?
What will be done, by whom
and by when
1. What did you intend?
2. What happened?
3. What can we learn about it?
4. What should be done
differently next time?
5. ...
Thank You
www.freshgroundgroup.com

www.linkedin.com/company/fresh-ground-group
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5 simple and profound questions to ask staff

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% simple questions to ask members of your staff team to improve future performance

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  • 5 simple and profound questions to ask staff

    1. 1. 5 simple and profound questions to ask your staff
    2. 2. Q1
    3. 3. What did you intend?
    4. 4. What did you intend? This can be a simple restatement of their objectives
    5. 5. What did you intend? What were they trying to achieve?
    6. 6. Q2
    7. 7. What happened?
    8. 8. What happened? This is useful for just getting a sense of what really happened
    9. 9. What happened? Rest assured that any person’s perspective of events is only one of the versions
    10. 10. What happened? Collect both "the facts"
    11. 11. What happened? E.g. costs, number of people involved, etc
    12. 12. What happened? & differing opinions
    13. 13. What happened? On what worked and what didn't work
    14. 14. What happened? When commenting on another's role
    15. 15. What happened? Capture specific behavioural events
    16. 16. What happened? Rather than your own conclusion about what they did
    17. 17. Q3
    18. 18. What can you learn from it?
    19. 19. What can you learn from it? There will be different levels of learning
    20. 20. What can you learn from it? From the specific
    21. 21. What can you learn from it? “When I do that the photocopier jams.”
    22. 22. What can you learn from it? To the more abstract
    23. 23. What can you learn from it? “This project wasn't close enough to my life purpose for me to be motivated.”
    24. 24. What can you learn from it? Don’t be fixated on mistakes
    25. 25. What can you learn from it? Pull out the positive
    26. 26. What can you learn from it? “What went well?”
    27. 27. What can you learn from it? “What do we need to capture for the future?”
    28. 28. What can you learn from it? Also
    29. 29. What can you learn from it? Ask
    30. 30. What can you learn from it? “What still puzzles us?”
    31. 31. What can you learn from it? Be clear about what is still a mystery
    32. 32. Q4
    33. 33. What should be done differently next time?
    34. 34. What should be done differently next time? This is a powerful question
    35. 35. What should be done differently next time? It plants the seed for the ‘next time’ conversation
    36. 36. What should be done differently next time? Without these seeds, we default back to a collective memory
    37. 37. What should be done differently next time? The collective memory of: “This is how we do things around here"
    38. 38. What should be done differently next time? The collective memory does not capitalise on the collected wisdom
    39. 39. Q5
    40. 40. What should you do now?
    41. 41. What should you do now? There may well be actions to take right now
    42. 42. What should you do now? Things to do, people to connect with, etc
    43. 43. What should you do now? As with all actions
    44. 44. What should you do now? Set up accountability
    45. 45. What should you do now? Accountability?
    46. 46. What should you do now? What will be done, by whom and by when
    47. 47. 1. What did you intend? 2. What happened? 3. What can we learn about it? 4. What should be done differently next time? 5. What should you do now?
    48. 48. Thank You www.freshgroundgroup.com www.linkedin.com/company/fresh-ground-group
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