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5 simple and profound questions to ask staff

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% simple questions to ask members of your staff team to improve future performance

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5 simple and profound questions to ask staff

  1. 1. 5 simple and profound questions to ask your staff
  2. 2. Q1
  3. 3. What did you intend?
  4. 4. What did you intend? This can be a simple restatement of their objectives
  5. 5. What did you intend? What were they trying to achieve?
  6. 6. Q2
  7. 7. What happened?
  8. 8. What happened? This is useful for just getting a sense of what really happened
  9. 9. What happened? Rest assured that any person’s perspective of events is only one of the versions
  10. 10. What happened? Collect both "the facts"
  11. 11. What happened? E.g. costs, number of people involved, etc
  12. 12. What happened? & differing opinions
  13. 13. What happened? On what worked and what didn't work
  14. 14. What happened? When commenting on another's role
  15. 15. What happened? Capture specific behavioural events
  16. 16. What happened? Rather than your own conclusion about what they did
  17. 17. Q3
  18. 18. What can you learn from it?
  19. 19. What can you learn from it? There will be different levels of learning
  20. 20. What can you learn from it? From the specific
  21. 21. What can you learn from it? “When I do that the photocopier jams.”
  22. 22. What can you learn from it? To the more abstract
  23. 23. What can you learn from it? “This project wasn't close enough to my life purpose for me to be motivated.”
  24. 24. What can you learn from it? Don’t be fixated on mistakes
  25. 25. What can you learn from it? Pull out the positive
  26. 26. What can you learn from it? “What went well?”
  27. 27. What can you learn from it? “What do we need to capture for the future?”
  28. 28. What can you learn from it? Also
  29. 29. What can you learn from it? Ask
  30. 30. What can you learn from it? “What still puzzles us?”
  31. 31. What can you learn from it? Be clear about what is still a mystery
  32. 32. Q4
  33. 33. What should be done differently next time?
  34. 34. What should be done differently next time? This is a powerful question
  35. 35. What should be done differently next time? It plants the seed for the ‘next time’ conversation
  36. 36. What should be done differently next time? Without these seeds, we default back to a collective memory
  37. 37. What should be done differently next time? The collective memory of: “This is how we do things around here"
  38. 38. What should be done differently next time? The collective memory does not capitalise on the collected wisdom
  39. 39. Q5
  40. 40. What should you do now?
  41. 41. What should you do now? There may well be actions to take right now
  42. 42. What should you do now? Things to do, people to connect with, etc
  43. 43. What should you do now? As with all actions
  44. 44. What should you do now? Set up accountability
  45. 45. What should you do now? Accountability?
  46. 46. What should you do now? What will be done, by whom and by when
  47. 47. 1. What did you intend? 2. What happened? 3. What can we learn about it? 4. What should be done differently next time? 5. What should you do now?
  48. 48. Thank You www.freshgroundgroup.com www.linkedin.com/company/fresh-ground-group

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