The myHCL Project Cecile Dolla Hôpitaux de Lyon

1. 26/06/2013
The myHCL Project
ForumCis, Barcelona
2013, April 19th

2. Table of contents
1. ORIGINS AND GOALS
 Who are we ?
 Why myHCL ?
2. THE MYHCL PROJECT
 What is myHCL ?
 Quick overview
 Originality
3. RESULTS AND PERSPECTIVES
 A good start…
 … but not a plain success yet
 Perspectives
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DSII HCL
2

3. Hospices Civils de Lyon (HCL) : who are we ?
 Second-largest University
Hospital Network in France
 14 hospitals
 Multi-disciplinary
 Specialized
 Geriatric
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Générale
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23,000
professionnals
5000
physicians
41 surgical
units
10,000 births
/year
900,000
consultations
/year
1.4 million
hospitalization
days / year
300 organ
transplants / year

4. Why myHCL ?
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Générale
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Modernize
Involve
patients
Link hospital
to home
- A new legislation linking resources to activity
- A huge budget deficit
- New private clinics challenging public hospital
A global strategy started in 2009 heading 2013
The « Customer approach »
Transform our information system to gain
efficiency : the easily project

5. Why myHCL ?
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Générale
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Modernize
Involve
patients
Link hospital
to home
Patients must participate in their healthcare
We, as a public hospital, have a role to play
- The rise of medical websites and support groups
- New technologies
- Patients empowerment

6. Why myHCL ?
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Générale
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Modernize
Involve
patients
Link hospital
to home
Continuous care from hospital to home is needed
- Optimize doctor time
- Avoid complications and unnecessary consultations
- Growing intervals between specialized
consultations
- One-day surgery
- Population ageing

7. Table of contents
1. ORIGINS AND GOALS
 Who are we ?
 Why myHCL ?
2. THE MYHCL PROJECT
 What is myHCL ?
 Quick overview
 Originality
3. RESULTS AND PERSPECTIVES
 A good start…
 … but not a plain success yet
 Perspectives
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DSII HCL
7

8. What is myHCL ?
 A website dedicated to our patients
 A secure communication tool between home and hospital
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Administrative
procedures
Medical follow-up
Internet

9. What is myHCL ?
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Internet
Appointment request
E-admission
Remote follow-up
Medical secretaries
Admission desks
Doctors
Private follow-up
E-payment
Medical summaries
Subscription Customer desk
Patients
 myHCL features :

10. 10
Public homepage

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Private homepage

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Administrative procedures : appointment request page

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Private follow-up : entering values, receiving medical summaries

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Ophtalmologie
Dr UNTEL
Private follow-up : entering values, receiving medical summaries

15. Originality
 Patient centered
 A lifelong system
 A family approach
 The « anonymous » level for « non HCL »
members of the family
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16. Originality
 Generic
 « Pluggable » into any French hospital
 Non invasive
 … and customizable as well
 myHCL extensions : specific modules
designed with medical or surgical units
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17. myHCL extensions : example, the prostatectomy follow-up
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Example, the memory troubles follow-up (for the patient’s helper)

19. Example : the pediatric rehabilitation follow-up
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20. Originality
 Service oriented
 Not only a medical record
 Made to facilitate patients life
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Printable admission
justification

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Printable
administrative forms

23. Table of contents
1. ORIGINS AND GOALS
 Who are we ?
 Why myHCL ?
2. THE MYHCL PROJECT
 What is myHCL ?
 Quick overview
 Originality
3. RESULTS AND PERSPECTIVES
 A good start…
 … but not a plain success yet
 Perspectives
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DSII HCL
23

24. A good start…
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Générale
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 19 000 registered patients in 16 months
 20 300 e-payments / 850 K€ collected
 2 000 e-admissions
 596 appointment requests

25. …but it’s not enough !
 The « customer approach » takes time
to settle among hospital people
 Only 50% of the registered patients
used myHCL almost once
 Remote follow-up is stopped by a lack
of organization26/06/2013
DSII HCL
25 Communication, user groups, software re-
engineering, satisfaction surveys…

26. Perspectives
 More extensions : maternity
subscription, « ask a question »,
infection survey after a surgery
 Care pathways
 myHCL Phone
 myHCL becomes myHOP with 5 cancer
centers adopting it
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27. Thank you for your attention !
 Questions / answers
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28. FòrumCIS
Més informació disponible a la web del Fòrum Català d'Informació i Salut:
www.forumcis.cat
You can find more information at Fòrum Català d'Informació i Salut site:
www.forumcis.cat