Designing Digital Democracy keynote for NZ ALGIM (LG info managers) Web and Digital Symposium

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Designing Digital Democracy
Effective engagement online and offline

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Finally two words

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Newest coolest toy

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Optimistic

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Pessimistic

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Philosophy and approach
• Participatory democracy
• Direct democracy
• Liquid democracy
• Representative democracy
• Deliberative democracy

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Using technology to engage

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Designing digital democracy
1. Get involved in y(our) community
2. Play the long game
3. Encourage active citizenship

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Lots of amazing people & tools out there

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Engage with our community

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Connect with your community

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Find your community online

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Go to them

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Bring them back to you

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Make it engaging

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Play the long game

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Not just UX – user journey

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Back end – consider your journey too!

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Designing your future

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Be prepared to listen

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Be prepared to respond

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Line of sight

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Demonstrate it offline and online

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Keep them engaged

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Earned media

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Encourage active citizenship

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Get beyond self-interest

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Encourage deliberation

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Consider content then participate

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Encourage consideration of others views

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Ultimate public service

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Designing digital democracy
1. Get involved in y(our) community
2. Play the long game
3. Encourage active citizenship

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Open Gov more than Open Data

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Join me for a cuppa or online
Amelia Loye
engage2
engage2tech

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Connect
Amelia Loye, Engagement Specialist
+61 411 960 585
amelia@engage2.com.au
@Emotivate | www.engage2.com.au

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Lots of tools but not all right for Gov
EngageTech PolTechCivicTech

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Why not civic tech?
• Multiple engagements
• Online & offline
• Formal and informal consultation
• Informed discussion and deliberation
• Reach – representative
• Listen, acknowledge
• Reporting & knowledge management internally
• Line of sight
• Security, privacy, relationships, info.

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Recommendations
• Central listings
• Standard data classifications, formats
• Agency-wide relationship management
• Integrate online channels
• Make information easy to read, understand
• Document and share lessons
• Create procedural guides

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Chief Digital Officer
“The CDO is a passionate silo-buster; a joiner-of-dots.
He or she has a strong grasp of Enterprise
Architecture and how to balance pragmatism and
short-term goals with the longer-range: stakeholder
values, organizational & technology structure,
business services portfolio, and their lifetime Total Cost
of Ownership (TCO).”
www.CIOofthefuture.com