This is a copy of my resume. Through years of experience and knowledge I have learned to work with customers. I also work with adults in motivating them to better themselves. I teach courses at church as well as mentor employees at work. I have found that the more time I give to others the more I can learn from them as well as them from me. My many years of customer experience has allowed me to have the patience necessary to be an active listener and provide appropriate solutions for their needs. Being able to keep in touch with current technology has also opened the doors to many possibilities. I have incorporated both languages to assist me in motivating and inspiring others.

1. Emma L Avila
7645 Desert Breeze Ave, Las Vegas, NV 89149
Phone: 702-561-1408  E-Mail: emmaavila91@gmail.com
Objective
I am skillful and dedicated Bilingual professional with extensive experience in the coordination,
planning, mentoring, training, support of daily operational and administrative functions.
Experience
JP Morgan Chase May 2011-Present
Execute Personal Banker behaviors with additional focus on small business customers. Responsible for opening all new
business accounts and ensuring the right account with conveniences; prospect for business opportunities in the branch,
and retain and grow Premier Business customers. Maximize the depth and profitability of the customer's relationship by
partnering with other specialists, contributing to the success of the firm and creating an outstanding customer experience.
Registered by the National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.
Clark County May 2008 – May 2011
Assists with the production of various periodic billings, receives checks by mail and processes and balances accordingly;
audits accounts receivable. Answers factual questions regarding departmental, County or agency policies and ordinances.
Processes returned checks, conveys to proper person to effect collection and makes appropriate entries to files and/or
ledgers. Maintains accounting, financial and statistical records and prepares periodic or special reports. Posts information
to ledgers, journals and reports; totals and balances figures, proofs data and makes corrections as required.
The Invictus Group July 2001 – May 2008
Provide high-level administrative support to Executive Mortgage Consultant of leading mortgage team with over $1 million
in annual revenues.
Perform a variety of key investor-relations functions, addressing inquiries of current and potential homebuyers,
communicating with realtors, Title Company, appraisers, investors, banks, and borrowers while maintaining each category
database. Develop spreadsheets to improve and improve quality and service. Prepare meeting agendas and carefully
monitor all action items.
Monte Carlo Resort and Casino July 1996 – September 2001
Provide supervision for department of 35 employees, which consisted of four distinct areas within the hotel.
Oversaw a wide variety of administrative functions, supporting all manager-level projects and processes. I compiled and
analyzed data from daily reports to prepare hosts' to executive management.
Played key role in design of training manual for department as well as trained all new hires and developed trained-the-trainer
program.
Designed new employee orientation package and established and facilitated all new employee activities and sessions,
which provide (for the first time) continuity in all company and benefit information presented verbally and in writing.
Assisted in administering a revised employee evaluation program, which allows for improvement on identified problem
areas before final evaluation.
Education
University of Phoenix March 2008 – June 2012
Bachelors in Business administration
Masters Degree in Adult Education and Training Currently Attending
Eldorado High School August 1989 – June 1991
General Studies

2. Skills
· Strong administrative/secretarial experience
· Strong business background
· Excellent telephone skills
· Excellent time management, organizational and communication skills
· Strong grammatical and general business writing skills, with an eye for detail
· Flexible and able to meet deadlines
· Strong team player
· Excellent customer contact skills; comfortable asking questions/interviewing customers about their
financial situation; strong listening skills
· Understand how to present features, and benefits of products and services to customers with differing needs
· Self motivated, assertive, performs well in a competitive sales environment
· Professional, thorough and organized; able to follow standard operating policies and procedures
· Assist in daily training for new employees
· Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to
customers
· Understand how to interpret numbers, trends and data to make effective decisions
· Proficient in Microsoft Office System, Microsoft Windows operating system including Microsoft Word,
Microsoft Excel, Power Point, and Mac operating system, Encompass, Calyx Point System, LP, DU,
Mortgage Coach, LDS, LMS; type 60 wpm
· Teach, coordinate, plan, and organize training group and classes for Religious Education
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