2. 22/09/2012
Table of Contents
I. Introduction
II. Effective ways to Communicate
III. 5 things to practice for Effective Communication Skills
IV. Things that should be avoided when communicating with your Superior
V. Conclusion
3. 22/09/2012
Table of Contents
I. Introduction
II. Effective ways to communicate
III. 5 things to practice for effective communication skills
IV. Things that should be avoided when communicating with your superior
V. Conclusion
4. 22/09/2012
Introduction
Communication is the process of exchanging information. Information is
conveyed as words, tone of voice, and body language. Studies have shown that
words account for 7 percent of the information communicated. Vocal tone
accounts for 55 percent and body language accounts for 38 percent. To be
effective communicators, team members must be aware of these forms, how to
use them effectively, and barriers to the communications process.
5. 22/09/2012
Table of Contents
I. Introduction
II. Effective ways to communicate
III. 5 things to practice for effective communication skills
IV. Things that should be avoided when communicating with your superior
V. Conclusion
6. 22/09/2012
Effective ways to communicate
• Provide information when asked.
• Repeat, as necessary, to ensure communication is accurately received.
• Use standard terminology when communicating information.
• Request and provide clarification when needed.
• Ensure statements/information are direct.
• Inform the appropriate individuals when the mission
or plans change.
• Use nonverbal communication appropriately.
• Use proper order when communicating appropriately.
• Use proper order when communicating information.
7. 22/09/2012
Table of Contents
I. Introduction
II. Effective ways to communicate
III. 5 things to practice for effective communication skills
IV. Things that should be avoided when communicating with your superior
V. Conclusion
8. 22/09/2012
5 things to practice for Effective Communication Skills
1. Body Language
2. Speech and Attentiveness
3. Communication Consistency
9. 22/09/2012
5 things to practice for effective communication skills
4. Patience
5. Practicing effective communication skills
10. 22/09/2012
Table of Contents
I. Introduction
II. Effective ways to communicate
III. 5 things to practice for effective communication skills
IV. Things that should be avoided when communicating with your superior
V. Conclusion
11. 22/09/2012
Things that should be avoided
when communicating with your superior
Things that should never come out of one’s mouth in the presence of an
employer: “I can’t,” “I won’t” “that’s impossible,” “ask somebody else to do
it,” or, gasp, “do it yourself.” “of course” (sigh and roll your eyes after the boss
has left the room).
12. 22/09/2012
Things that should be avoided
when communicating with your superior
If a task is seemingly impossible to take on, don’t reject it outright. Instead,
arrange for a meeting to discuss your workload with your supervisor where you
can discuss possible solutions. He or she should realize that stressed-out and
overworked employees lead to lowered productivity and should be sympathetic
to your cause.
13. 22/09/2012
Things that should be avoided
when communicating with your superior
Just as you shouldn’t tell your boss to stop putting things on your desk or your
head will positively explode, you shouldn’t complain to him or her about being
bored or that your job is too easy (there’s a reason Angry Birds was invented,
you know). If you’re truly feeling listless and unstipulated beyond belief, be
proactive and ask for additional work or volunteer to chip in with something
that needs attention.
14. 22/09/2012
Table of Contents
I. Introduction
II. Effective ways to communicate
III. 5 things to practice for effective communication skills
IV. Things that should be avoided when communicating with your superior
V. Conclusion
15. 22/09/2012
Conclusion
Since the world is so incredibly diverse and communications come in such a
wide variety of forms, it is important to know many appropriate and helpful
interpersonal skills. By practicing the few suggestions found here, you will find
yourself understanding more of what people say and repeating yourself less to
other people. Your co-workers and friends will have the confidence to come to
you when they find themselves in need. Remember, great communication skills
take practice. Do not give up on Day One. Your ability to express yourself will
grow almost daily as long as you apply yourself in improving communication
skills.
