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I want to illustrate 
my approach to 
innovation in 
design
I want to illustrate 
my approach to 
innovation in 
design 
I’m going to do this 
by introducing you 
to two people with 
different approaches
I want to illustrate 
my approach to 
innovation in 
design 
I’m going to do this 
by introducing you 
to two people with 
different approaches 
The first is Des
The first is Des 
The second is Ian
Des is a first-rate 
Design Engineer
Des is a first-rate 
Design Engineer 
Ian is more of 
an innovator
Des is a first-rate 
Design Engineer 
Ian is more of 
an innovator 
A Smart Creative
Let’s see 
how they 
both work
Here’s Des 
waiting for an 
idea from above
It arrives as a high-level 
instruction
It arrives as a high-level 
instruction 
In this 
example it is 
from the 
Board
It arrives as a high-level 
instruction 
In this 
example it is 
from the 
Board 
But it could be from 
somewhere like a key 
customer or sales
Des wastes no 
time
Des wastes no 
time 
And bangs out 
the design to 
meet the agreed 
specification
And very 
quickly he’s 
ready
And Des is 
ready for the 
next idea
Now let’s 
look at Ian
In comes the high-level 
instruction
Ian doesn’t 
start drawing
Ian doesn’t 
start drawing 
He starts talking 
across the Company
And then leaves 
the office
And then leaves 
the office 
‘Genchi genbutsu’ as 
they say in Toyota
He sees the high-level 
instruction not 
as a product that 
needs making
He sees the high-level 
instruction not 
as a product that 
needs making 
But a potential hole in the market 
that he needs to understand if he 
is going to fill it properly
He goes off 
and observes
He goes off 
and observes 
People using 
similar products 
Products 
that are the 
opposite of 
what he’s 
interested in 
In fact anything that 
helps in learn about the 
solution
He questions people
He questions himself
He thinks
He learns
This activity is not 
always understood 
back home
However, eventually 
Ian will get it
However, eventually 
Ian will get it 
All that time, energy and 
effort will be a good 
investment
Then, and only then, 
does Ian start to 
actually do drawings
At this point 
many are saying 
Ian has been slow 
and wasteful
At this point 
many are saying 
Ian has been slow 
and wasteful 
I often hear the word 
‘Lean’ to describe 
Des’s approach
At this point 
many are saying 
Ian has been slow 
and wasteful 
I often hear the word 
‘Lean’ to describe 
Des’s approach 
But now let’s look at the effects 
of these two approaches
Let’s look at cost and 
income with time
Let’s look at cost and 
income with time 
Income is above the line
Let’s look at cost and 
income with time 
Income is above the line 
Cost is below
Des’s approach does cost less and 
takes much less time to get to launch
But after Des’s launch there is no 
strong response from the market
However, the market loves Ian’s product
It’s off 
like a 
rocket
Whereas Des’s is in 
the land of the 
living dead
Whereas Des’s is in 
the land of the 
living dead 
Just making enough 
to cover its costs
The two shaded areas 
give a good feel for 
the different costs to 
launch
The two shaded areas 
give a good feel for 
the different costs to 
launch 
But it is important not 
to just focus on this
The real issue is the 
rocketing profit 
from an innovative 
product
The real issue is the 
rocketing profit 
from an innovative 
product 
Notice also that Ian’s 
product breaks even 
sooner than Des’s
This improved effect 
continues to be felt
This improved effect 
continues to be felt 
Ian’s product is the gift 
that just keeps on giving
So what’s 
going on?
Is it that Ian is a superstar 
and Des is not?
No, it’s simpler 
than that
It’s about 
innovation
It’s about 
innovation 
Innovation is not 
just about NEW 
but about 
SUCCESS
It’s about 
innovation 
Innovation is not 
just about NEW 
but about 
SUCCESS 
Ian OWNS the 
innovation 
process, Des 
does not
It’s about 
innovation 
Innovation is not 
just about NEW 
but about 
SUCCESS 
Ian OWNS the 
innovation 
process Des does 
not 
Innovation takes 
time and effort 
…and guts
It’s about 
innovation 
Innovation is not 
just about NEW 
but about 
SUCCESS 
Ian OWNS the 
innovation 
process Des does 
not 
Innovation takes 
time and effort 
…and guts 
And it SO pays 
its way when it’s 
done well
Let me ask you
Let me ask you

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Designing for innovation 2