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  1. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer DMS EXPO Köln, 19. September 2006 P R O J E C T C O N S U L T Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
  2. Contents
    • Babylon: Terms & Acronyms
    • Definition
    • The „5 C“ of ECM
    • ECM Components
    • Market Developments and Trends
    • Outlook
  3.  
  4. Babylon: Terms & Acronyms
  5. © PROJECT CONSULT 2002 Records Management Electronic Document -Management Imaging MultiMedia-Datenbanken Web Content Management Enterprise Content Management EAI BPM EDM Workflow EDM EDRMS Elektronische Archivierung Collaborative Commerce ASP / DMCO Document Warehouse Optical Filing E-Business Business Process Management Digital Signature Groupware Collaborative Commerce Knowledge Management Engineering Document Management Document Related Technologies Content Management Scanning Media Asset Management Enterprise Application Integration COLD Digital Rights Management DMS Intranet Repository Portale Document Management ILM UDM Digital Asset Management MAM iECM IDOM EDM Enterprise Content Integration ECI CMS DRM REA Revisionssichere Archivierung E-Mail Management KM ERM IRS DM WCM DRT EDM Business Process Management BPM Capture Output Management Multi Channel Distribution Preservation EAkte TCM IDARS VCM DAM Elektronische Signatur eSignature Information Lifecycle Management Single Instance Archivierung Preservation Compliant Transaction Archiving CTA Electronic Records Management Single Source Publishing Workflow Wissensmanagement Collaboration Enterprise Content Management OMS
  6. © PROJECT CONSULT 2002 Records Management Electronic Document -Management Imaging MultiMedia-Datenbanken Web Content Management Enterprise Content Management EAI BPM EDM Workflow ECM EDRMS Elektronische Archivierung Collaborative Commerce ASP / DMCO Document Warehouse Optical Filing E-Business Business Process Management Digital Signature Groupware Collaborative Commerce Knowledge Management Engineering Document Management Document Related Technologies Content Management Scanning Media Asset Management Enterprise Application Integration COLD Digital Rights Management DMS Intranet Repository Portale Document Management ILM UDM Digital Asset Management MAM iECM IDOM EDM Enterprise Content Integration ECI CMS DRM REA Revisionssichere Archivierung E-Mail Management KM ERM IRS DM WCM DRT EDM Business Process Management BPM Capture Output Management Multi Channel Distribution Preservation EAkte TCM IDARS VCM DAM Elektronische Signatur eSignature Information Lifecycle Management Single Instance Archivierung Asset Management Compliant Transaction Archival CTA Electronic Records Management Single Source Publishing Workflow Wissensmanagement Collaboration Enterprise Content Management OMS ECM DCT TCM UDO PDD PDM BI
  7. © PROJECT CONSULT 2002 Records Management Electronic Document -Management Imaging MultiMedia-Datenbanken Web Content Management Enterprise Content Management EAI BPM EDM Workflow ECM EDRMS Elektronische Archivierung Collaborative Commerce ASP / DMCO Document Warehouse Optical Filing E-Business Business Process Management Digital Signature Groupware Collaborative Commerce Knowledge Management Engineering Document Management Document Related Technologies Content Management Scanning Media Asset Management Enterprise Application Integration COLD Digital Rights Management DMS Intranet Repository Portale Document Management ILM UDM Digital Asset Management MAM iECM IDOM EDM Enterprise Content Integration ECI CMS DRM REA Revisionssichere Archivierung E-Mail Management KM ERM IRS DM WCM DRT EDM Business Process Management BPM Capture Output Management Multi Channel Distribution Preservation EAkte TCM IDARS VCM DAM Elektronische Signatur eSignature Information Lifecycle Management Single Instance Archivierung Asset Management Compliant Transaction Archival CTA Electronic Records Management Single Source Publishing Workflow Wissensmanagement Collaboration Enterprise Content Management OMS DCT TCM UDO PDD PDM BI ECM
  8. ?
  9. ERP CRM CMS
  10. E RP C R M CM S ECM
  11.  
  12.  
  13. Definition
  14. AIIM International, 2001 Unstructured Content Data Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE
  15. Enterprise Content Management: Technologies used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes.
  16. Enterprise Content Management is a Strategy or Vision , not a single Product!
  17. AIIM International ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM Enterprise Content Management – infrastructure Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration
  18. AIIM International ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM ECM concept # 1 Middleware Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration
  19. AIIM International ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM ECM concept # 2 Independent Services for all Applications Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration
  20. AIIM International ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM ECM concept # 3 Uniform, Federated Enterprise Repository for all Types of Information Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration
  21. The « 5 C » of ECM
  22.  
  23.  
  24. Content
  25.  
  26. Collaboration
  27.  
  28. Compliance
  29. ,,. . . whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies or makes a false entry in any record, document or tangible object with intent to impede, obstruct or influence the investigation or proper administration of any matter within the jurisdiction of any department or agency of the United States or any case filed under title 11 or in relation to, or contemplation of any such matter of case, shall be fined under this title, imprisoned not more than 20 years , or both." (Sarbanes-Oxley Act of 2002, Sec. 802, §1519)
  30.  
  31. Continuity
  32.  
  33. Cost
  34.  
  35. ECM Components
  36. AIIM Model for ECM Enterprise Content Management CAPTURE PRESERVE DELIVER STORE MANAGE STORE WCM RM WF/BPM DM Collab
  37. CAPTURE Input Management Input
    • Barcode
    COLD/ERM
    • E-Billing
    Aggregation
    • Financial Applications
    • XML
    Forms Processing E-Forms/Web-Forms
    • ERP
    Application created
    • OMR
    • Microfilm
    • ICR
    • Rich Media
    • HCR
    • Form
    • OCR
    • Office Documents
    Indexing Input Designs Categorization Recognition Human created
  38. CAPTURE Human created Input
    • Barcode
    COLD/ERM
    • E-Billing
    Aggregation
    • Financial Applications
    • XML
    Forms Processing E-Forms/Web-Forms
    • ERP
    Application created
    • OMR
    • Microfilm
    • ICR
    • Rich Media
    • HCR
    • Form
    • OCR
    • Office Documents
    Indexing Input Designs Categorization Recognition Human created
  39. CAPTURE Application created Input
    • Barcode
    COLD/ERM
    • E-Billing
    Aggregation
    • Financial Applications
    • XML
    Forms Processing E-Forms/Web-Forms
    • ERP
    Application created
    • OMR
    • Microfilm
    • ICR
    • Rich Media
    • HCR
    • Form
    • OCR
    • Office Documents
    Indexing Input Designs Categorization Recognition Human created
  40. CAPTURE Recognition Input
    • Barcode
    COLD/ERM
    • E-Billing
    Aggregation
    • Financial Applications
    • XML
    Forms Processing E-Forms/Web-Forms
    • ERP
    Application created
    • OMR
    • Microfilm
    • ICR
    • Rich Media
    • HCR
    • Form
    • OCR
    • Office Documents
    Indexing Input Designs Categorization Recognition Human created
  41. CAPTURE Forms Processing Input
    • Barcode
    COLD/ERM
    • E-Billing
    Aggregation
    • Financial Applications
    • XML
    Forms Processing E-Forms/Web-Forms
    • ERP
    Application created
    • OMR
    • Microfilm
    • ICR
    • Rich Media
    • HCR
    • Form
    • OCR
    • Office Documents
    Indexing Input Designs Categorization Recognition Human created
  42. CAPTURE COLD Input
    • Barcode
    COLD/ERM
    • E-Billing
    Aggregation
    • Financial Applications
    • XML
    Forms Processing E-Forms/Web-Forms
    • ERP
    Application created
    • OMR
    • Microfilm
    • ICR
    • Rich Media
    • HCR
    • Form
    • OCR
    • Office Documents
    Indexing Input Designs Categorization Recognition Human created
  43. CAPTURE Indexing & Classification Input
    • Barcode
    COLD/ERM
    • E-Billing
    Aggregation
    • Financial Applications
    • XML
    Forms Processing E-Forms/Web-Forms
    • ERP
    Application created
    • OMR
    • Microfilm
    • ICR
    • Rich Media
    • HCR
    • Form
    • OCR
    • Office Documents
    Indexing Input Designs Categorization Recognition Human created
  44. MANAGE WCM RM WF/ BPM DM Collab
  45. MANAGE WCM RM WF/ BPM DM Collab
  46. MANAGE Document Management
    • Check-in/Check-out
    • Version Management
    • Search and Navigation
    • Visualization
    STORE WCM RM WF/BPM DM Collab
  47. MANAGE Collaboration
    • Collaborative authoring
    • Knowlege bases
    • Whiteboards
    • Video conferencing
    • Consolidation of information
    STORE WCM RM WF/BPM DM Collab
  48. MANAGE Web Content Management
    • Content creation
    • Publication process
    • Conversion
    • Security
    • Web site visualization
    STORE WCM RM WF/BPM DM Collab
  49. MANAGE Records Management
    • Filing structures and file plans
    • Thesaurus
    • Retention periods
    • Metadata
    • Archive management
    STORE WCM RM WF/BPM DM Collab
  50. MANAGE Business Process Management
    • Process and structure organization
    • Process design
    • Vizualisation of Process
    • Routing
    • Monitoring
    • Parallel and sequential processing
    • Reminders, deadlines
    • Checking
    • Logging
    STORE WCM RM WF/BPM DM Collab
  51. STORE Repositories Library Services Technologies
  52. STORE
    • File Systems
    • Content Management Systems
    • Databases
    • Data Warehouses
    Repositories
  53. STORE
    • Search/Retrieval
    • Version Control
    • Check In/Check Out
    • Audit Trail
    Library Services
  54. STORE Technologies
    • Hard Disk
      • RAID
      • SAN
      • NAS
    • Optical
      • OD
      • DVD
      • CD
    • Tape
  55. STORE Repositories Library Services Technologies ILM Information Lifecycle Management
  56. PRESERVE
    • Archive
    • Paper
    • Microfilm
    • NAS/SAN
    • WORM HD
    • WORM OD
    • WORM TAPE
    Deletion
  57. PRESERVE Long-term archiving
    • Digital optical storage media:
    • WORM OD (Write Once Read Many Optical Disk)
    • CD (Compact Disk)
    • DVD (Digital Versatile Disk)
  58. PRESERVE Long-term archiving
    • Digital optical storage media:
    • WORM OD (Write Once Read Many Optical Disk)
    • CD (Compact Disk)
    • DVD (Digital Versatile Disk)
    • Is there still a need for „True“ WORM media?
  59. PRESERVE Long-term archiving
    • Digital optical storage media:
    • WORM OD (Write Once Read Many Optical Disk)
    • CD (Compact Disk)
    • DVD (Digital Versatile Disk)
    • Is there still a need for „True“ WORM media?
    • Alternatives
    • WORM Tape
    • WORM Harddisk with special software/firmware proctection
  60. PRESERVE
    • Archive
    • Paper
    • Mikrofilm
    • NAS/SAN
    • CAS
    • WORM
    • WORM-TAPE
    Deletion Long-term Archiving implies Continuous Migration
  61. DELIVER Output Management
    • Datatransfer via EDI, XML and other formats
    • Digital TV
    • Email and Fax
    • Digital TV
    • Paper
  62. DELIVER Transformation
    • Datatransfer via
    • Digital TV
    • Paper
    • Email and Fax
  63. DELIVER Security
    • Digital TV
    • Datatransfer via EDI, XML and other formats
    • Digital TV
    • Paper
    • Email and Fax
    • Datatransfer via
  64. DELIVER Distribution
  65. CAPTURE PRESERVE DELIVER STORE MANAGE STORE WCM RM WF/BPM DM Collab ECM Model 2003 ECM House 2005
  66. ECM House
  67. ECM House
    • DAM Digital Asset Management
    • E-Mail Management
    • EAI Enterprise Application Integration
    • Search/Retrieval
    • Content Integration
    • Backup/Recovery
    • Longterm Archival
    • Migration
    • Localization
    • DRM Digital Rights Management
    New residents in the ECM-House
  69.  
  70.  
  71.  
  72. Market Developments & Trends
      • ECM Suites
      • ECM integrated Systems
      • ECM Components & Services
  74.  
  75.  
  76.  
  77. ECM Outputmanagement Storage/Archivierung Hardware Database ERP-Workflow/ Records Manag. WCM/Portal Integration Competing vendors Collaboration
  78. "Traditional" DMS and ECM Vendors
    • International ECM Vendors
    • IBM
    • FileNet
    • EMC Documentum
    • OpenText
    • Hummingbird , Mobius, BancTec, OnBase and others
    • Midsize ECM Vendors
    • Ceyoniq
    • d.velop
    • Docuware
    • Easy
    • ELO
    • H & S
    • Optimal Systems
    • Saperion
    • SER
    • Zylab
    • and some 100 more
  81. The "Attackers"
    • Collaboration
    • Microsoft
      • Vista with Workflow, Sharepoint Portal Server, InfoPath, Exchange
    • IBM Websphere, Domino
    • Oracle 10g Content Services , Workflow
    Office Communication Office Operating System
    • Output Management
    • Adobe
    • Betasystems
    • ISIS
    • XEROX
    • and others
    Print Document Management COLD Multi Channel Single Source Publishing
    • „ Printer“-Hardware
    • XEROX
    • CANON
    • Brother
    • Lexmark
    • Ricoh
    • and others
    All-in-One- Printer-Copier- Fax-Scanner
    • Databases
    • IBM
    • Oracle
    • Microsoft
    • and others
    "BLOB" Storage Media Asset Management
    • Storage-System Vendors
    • EMC
    • HDS
    • HP
    • IBM
    • NetApp
    • SUN
    • and others
    ILM Information Lifecycle Management Archiving
    • System Vendors
    • More and more …
    Industry Solutions
    • ERP Standard-Software
    • SAP
    • Oracle
    • Sage
    • and others
    Records Management Workflow
    • Web Content Management
    • Vignette
    • Stellent
    • Interwoven
    • and many others
    • … as well as Open Source …
    WCM e-Business ECM
  90. The market grows fast …
  91. The market grows fast … But the growth is shared among many old and new competitors
  92.  
  93. © Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002 © PROJECT CONSULT 2002
  94. © Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002 © PROJECT CONSULT 2002 Outlook
  95. © Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002 © PROJECT CONSULT 2002 10 Thesis about ECM
  96. ~ 1 ~
  97.  
  98. Is ECM only a Vision?
  99. ECM with its comprehensive goal is not a product, but rather a vision, a strategy, and at best a solution portfolio. The claim of having one solution for every application from a single source is simply not realistic.
  100. ~ 2 ~
  101.  
  102. Convergence
  103. WCM, ECM, portals and other document related technologies are blending together. Only a few vendor portfolios come up to ECM’s claims.
  104. ~ 3 ~
  105.  
  106. Consolidation
  107. The market is swamped with ECM products and ECM components. Like the other software and IT market segments, the ECM market will consolidate.
  108. ~ 4 ~
  109.  
  110. The Value of Information
  111. Information has only inherent value when it is used as knowledge in processes. The value of information must be considered in planning and operations alike, and justifies investments in ECM as infrastructure.
  112. ~ 5 ~
  113.  
  114. Our Dependence on Information
  115. The dangerous dependence on the availability and correctness of electronic information is constantly growing. Companies, government and society are already today completely dependent on the availability of electronic information.
  116. ~ 6 ~
  117.  
  118. Information Overflow
  119. We suffer from information overflow. Identifying the valuable, important information is a tedious process. Systematic, accurate, and focussed access to exponentially growing information volumes gets more and more important.
  120. ~ 7 ~
  121.  
  122. Information Gap
  123. The first gaps in electronic information preservation have occurred. Electronic knowledge has already been irretrievably lost. The orderly and long-term usable storage of valuable information is growing in importance.
  124. ~ 8 ~
  125.  
  126. Value of ECM
  127. The real value of ECM solutions is not adequatly communicated to the potential endusers and decision makers. The necessity of ECM is an issue for the management of every company and has to be communicated in regard to business issues, business continuity, compliance, and competition implications.
  128. ~ 9 ~
  129.  
  130. ECM as Infrastructure
  131. ECM will become infrastructure at the level of operating systems, databases and software services. ECM basic functionality is a commodity.
  132. ~ 10 ~
  133.  
  134. A Problem of our Generation:
  135. The change of a physical, tangible world of information into a virtual world. Our children will laugh about the problems we face today.
  136.  
  137. © Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002 © PROJECT CONSULT 2002 Thank You
  138. Dr. Ulrich Kampffmeyer E-Mail: Ulrich.Kampffmeyer@PROJECT-CONSULT.com This presentation and the related text documentation in English, German and French can be downloaded from our website: www.PROJECT-CONSULT.com

Ulrich KampffmeyerUlrich Kampffmeyer, 2 years ago

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