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Katherine Kott Slides for DLF PM Group 2011
 

Katherine Kott Slides for DLF PM Group 2011

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    Katherine Kott Slides for DLF PM Group 2011 Katherine Kott Slides for DLF PM Group 2011 Presentation Transcript

    • Managing VendorRelationships in Development Projects Katherine Kott Stanford University Libraries DLF Project Managers Group November 2, 2011
    • Why work with vendors?• Project requires specialized resources for brief duration• Short term funding creates recruitment challenges• Shift from traditional service models (ILS) to vendor participation in open source communities
    • Processes, opportunities, challenges• Selecting• Hiring and managing• Integrating work cultures – Work practices – Tools
    • Find the right fitBlue Footed Booby Courtship Display 5 of 7, A. Davey
    • Spend time on the pre-nup 108 Copy of Nicole Kidman and Keith Urbans pre-nuptial agreement, Mirandala
    • They’re just like us! A formally trained librarian!!!
    • With slightly different priorities…Library Vendor• Service, linked to library • Bottom line, cost mission containment• Technical innovation (grant • Service to customer funded) • Technical innovation (if a• Get it done right start-up or customer funds) • Get it done on time and on budget
    • When the honeymoon is over just a couple of dirty socks lying on the floor, terremonto
    • Get ready for daily life together
    • Define expectations, terms, roles, responsibilities and tools• What does it mean to • Point person match- iterate? ups• How much must be – PM to PM specified up front? – Developer to Developer• What are the feedback mechanisms? • Whose tools to use? – For bug fixing – PM – For unsatisfactory – Communication work? – Bug tracking
    • Case study background…• Drupal-based library website redesign• Complex project – Library Executive Sponsor – Library Governance Group – Library User Experience Group – Digital Library Systems and Service project management and technical management – And the vendor…
    • Notes from the trenchesPlus Delta• Significant in-person • Co-presence of developers meeting time at project did not create auto-magic launch (local vendor) collaboration• Weekly standup with • Insisting vendor use our developer on site tracking tool• Collaboration improved our • Proliferation of information process channels is confusing – Ability to estimate • Initial culture clash – Ability to make decisions and move forward
    • Lessons learned• We could not have done this project without vendor involvement• We can learn a few things from vendors as we scale-up digital library operations – Service definitions – Clearly defined project scope – Estimating work – Making decisions and moving forward
    • Other observations?Questions? Discussion? Thank you! kkott@stanford.edu