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10 Service Delivery Mistakes
that Guarantee
#FAIL
Fail #1
He Hired
the Wrong
People
Fail #2
He didn’t
share his
expectations
with his staff
Fail #3
He didn’t
market his
team
Fail #4
He didn’t
focus on
metrics
Fail #5
Never mind,
he focused on
all the
metrics!
Fail #6
He overpromised
and underdelivered
Fail #7
He never admitted
mistakes
Fail #8
He kept the
bar low
Fail #9
He blamed
everyone else
Fail #10
He never
celebrated
successes
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5/ 2015

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10 Service Delivery Mistakes that Guarantee Failure for MSPs