Masergy Differentiators

1. Masergy Differentiators
Ubiquitous global IP network with zero NNI built specifically for voice and video
Industry leading SLA with 100% in sequence packet delivery and <1ms jitter globally
Masergy Intelligent Bridge (MIB) delivers Ethernet everywhere and extends SLA to customer prem
Intelligent Service Control (ISC) Mobile App provides SDN control from mobile devices
UCaaS Analyst provides full visibility and in-depth analytic on all voice traffic
Intelligent Network Analyst provides full visibility and in-depth analytic on all data traffic
Unified Enterprise Security with Patented Machine Learning Algorithms searches for anomalies
Real-time auto failover capability for voice and data traffic provides true business continuity
24/7/365 NOC supported by a “live engineer” where calls get answered within minutes
Best-in-class customer support and experience in the industry with the highest Net Promoter Score
of 66 while the average NPS for Telecom is 4
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2. Global Reach
2
= Masergy customer locations
= Masergy UCaaS POPs
= Masergy UCaaS SBCs

3. UCaaS Hybrid Delivery Model
Intelligent
SIP Trunking
UCaaS
…is embedded in the fabric of
Masergy's high performance
global MPLS network
Cloud UC,
Global UCaaS
Strategic business communications with
hybrid delivery models
SIP trunks
or a hybrid of both…
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4. Scalable Enterprise UCaaS
Extensiblefunctionality
Scalable in size
SMB Multi-Location Enterprise
Telephony
Unified Messaging
IM & Presence
Video
Conferencing
Mobility
WebRTC
Web Collaboration
Future Applications A Full Stack of Customized
Cloud Communications
Services
 Enterprise Class Unified
Communications
 Call Center
 UCaaS Analyst
 Call Recording
 Communications Enabled
Business Process (APIs)
 Intelligent SIP Trunking
 Hybrid Deployment Solutions
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5. Masergy Communicator
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Desktop Sharing
Instant Messaging
File Sharing
Voice & Video
Presence
Mobility

6. Web Admin & User Portal
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7. UCaaS Analyst
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Unique Cloud-Based Application for Real-time UC Analytics
 End-to-end UC performance visibility across WAN infrastructure
 Unlimited monitoring of endpoints for all subscribed users and services
 Manage, filter and analyze data into actionable insights to reduce time to resolution