Increased Billings using Emotional Intelligence - for Staffing and Search Consultants

1. Emotional Intelligence: The key to increasing billings

2. It’s not just their IQ, education, or even industry knowledge. Certainly
they need to have a certain amount of these to succeed in their role,
but what sets the high performers apart from the average is their
Emotional Intelligence (EQ).
Consider this research:
 71 percent of hiring managers said they value emotional intelligence
in an employee more than IQ
 Pessimistic sales people are twice as likely to quit their job as
optimistic sales people
 A Gallup study showed the primary driver of customer loyalty is the
engagement level of sales people
 At American Express, sales people trained in Emotional Intelligence
outsold sales people not trained in EQ by 20%
Top Billers know how to connect with their clients and candidates better than the competition.

3. If an organization only trains their people in technical skills,
search/staffing processes and even sales techniques,
then they are missing the key ingredient to increasing
sales. Our Emotional Intelligence Development program
allows search/staffing professionals to develop and
understanding of the following critical Emotional
Intelligence competencies:
 Dealing with setbacks and adversity
 Empathy and connection with clients/candidates
 Confidence in themselves
 Dealing with multiple personalities in the hiring process
 Controlling Impulsive actions
Top Billers know that relationships are the key to success and they are better at
building them than the competition

4. Benefits of Emotional Intelligence training for search/staffing
professionals:
 Increase self-awareness and self-control – to allow people to remain calm
and poised, and react skillfully when dealing with difficult or challenging
customers and peers.
 Learn techniques for dealing with the setbacks and adversity inherent in
the search/staffing process
 Build skills of empathy and communication – critical to developing strong
emotional connections with clients and candidates
 Inspire individuals to commit to specific and measurable goals and then
be held accountable, in order to move them towards greater personal
leadership and sales performance
Technology has leveled the playing field. Optimizing people is the key to increased
performance

5. Leadership Call, LLC is a high performance people optimization firm. We use Emotional
Intelligence to increase performance and leadership. We do this based on a blended
approach which includes keynotes, selection and development tools, and individual
and corporate based programs. Our expertise is sought by Fortune 500 companies,
Executive Coaches, Consulting Firms, and individuals with a desire for continued
personal development.
Businesses around the world look to Leadership Call, LLC and our programs on Emotional
Intelligence to help them with a wide variety of issues: providing greater leadership
and management skills, improving teamwork, individual relationships and
performance, retaining key employees and fostering an environment of greater
motivation and inspiration. Our customers also find our emotional intelligence
programs bring them greater fulfillment and a stronger sense of purpose and
meaning to their lives.
Leadership Call, LLC
PO Box 5772
Frisco, TX 75039
214-838-0098
www.leadershipcall.com