Have Faulty Portable DVD Player
Batteries Hurt Online Resellers?
Cellphone and laptop batteries problems are old hat. The latest bunch of
batteries to burn up and leave customers feel hot under the collar are the
ones that power portable DVD players. Find out how it affects resellers and
how you can get around it.
Like cell phone batteries and
laptop batteries before them,
the portable DVD player has not
been free of controversy lately.
Whether it has been from
batteries over-heating and
exploding or faulty adapters
there have been battery
problems, big brands have been
involved and it hits resellers
reputations hardest of all.
A number of big brands have
enacted product recalls of their
portable DVD player models for
various reasons.
Companies including Toshiba,
Polaroid, Thomson, Disney,
Welkin, Mintek Digital and Coby have recently recalled either battery and adapters or the
full units.
These massive recalls can affect several hundred thousand items at one time and cost
these companies huge amounts of money.
The prime reasons sited include an overheating battery and other reports of minor burns
and cases of the batteries bursting while being charged. Examples of some recalls
include:

Company Name Product Recalled Reason for Recall
Toshiba America Toshiba AC Adapters 142,000 units recalled due to faulty AC
Consumer Sold with Portable adapters which posed burn hazards to
Products DVD Players consumers
Memcorp Five different DVD Around 102,000 battery packs recalled.
players:
• DP3500-PRN 17 reports of batteries overheating with three
• DP3500-FLR reports of property damage, along with three
• DP3500-MC reports of minor skin irritation
• DP3500-MKY
• DP3500-POW
Sold in Disney theme
parks and stores.
Denver Electronics 7\" Portable DVD A voluntary recall, according to the company:
PLAYERS “The batteries work well but in some cases,
unsafe situations may arise.”
Mintek Digital Inc Portable DVD player Batteries overheat and explode while
battery packs recharging, posing a burn and fire hazard to
consumers.
10 reported incidences.
Woolworths Recalled Welkin 7” A voluntary recall, according to the company:
Portable DVD player “The battery packs from this batch may
overheat causing a potential fire risk.”
Nagasa & Co Ltd 23 models under the Over 420,000 units recalled
Rossini brand
Coby Electronics Some batches of The rechargeable batteries can overheat
Product TF-DVD causing a fire hazard to customers.
1020
Thomson Inc Portable DVD player About 47,000 units recalled as “battery can
batteries overheat and explode while recharging, posing
a burn and fire hazard to consumers.”
Petters Consumer Polaroid Brand About 165,000 units recalled as “The battery
Brands LLC Portable DVD can overheat and melt the plastic case while
players with the recharging, posing a fire and burn hazard to
model numbers consumers.”
PDV-0700
&PDV-0800

What is the risk for resellers?
Faulty battery packs pose more of a risk to
resellers than they do to big brand names Some fantastic Portable DVD
traders. players which beat the pants
This is largely because there is a natural off the name brand players:
skepticism amongst customers for no-brand
products.
While almost all these products have been
manufactured in mainland China, the brands
have the advantage of high off-line and online Portable Multimedia DVD Player with 12 Inch
visibility that helps alleviate some of the Widescreen
http://www.chinavasion.com/product_info.php/pName/porta
consumers concern. ble-multimedia-dvd-player-with-12-inch-widescreen/
Online, the fear of being sold a dud increases
manifold, as the consumer is generally not
familiar with either the reseller or the brand of
the product.
Should you happen to receive and sell a faulty
series, it can hamper your reputation as it Portable DVD Player with 9 Inch LCD Screen +
would not take long for your consumers to go TV
http://www.chinavasion.com/product_info.php/pName
online and post negative comments and /portable-dvd-player-with-9-inch-lcd-screen-tv/
ratings about your store.
The approach to take in such a situation is to be proactive.
If you are aware of a product defect to the following:
• Post details of the defect on your store and other public locations
• Talk to your customers about the problem
• Offer product recall and replacement
• Provide information on brands with similar problems

Prevention is better than cure
Product recalls are expensive and, if badly managed, can result in anything from a loss
of reputation to lawsuits. It is best to take preventive action.
Sourcing quality products from reliable suppliers is
key.
Obviously being a reseller you probably do not
have time to whet the hundreds of portable DVD
player manufacturers, or check the quality of the
battery.
If you are using drop-shipping chances are you
Use reputable China Wholesale have not even physically inspected the product
dropship companies, like you are selling.
Chinavasion.com that will test the
products after they arrive from the The next best thing would be to actually source
factory and before they send them from a reliable agent, they should carry out their
out to your customers. own testing and stand behind their products with
delivery and manufacturers guarantees.
This ensures the cost of a product recall is not borne by you.
Finally, the issue of heating batteries will remain as of now. Provide information on your
site about proper battery maintenance and charging to your customers.
Provide links on battery maintenance and your customer will thank you for it.
Don't just sit around hoping that a overheating battery will be something that you don't
have to deal with. Take proactive steps to lessen the chances of getting hit by faulty
products and set up a gameplan to follow should the unthinkable should happen and
you will protect yourself while reaping in the profits.
Get the portable DVD player models come with a 12 month
manufacturers' warranty. Visit Chinavasion.com or paste this
URL into your server's address bar:
http://www.chinavasion.com/index.php/cName/home-audio-video-portable-dvd-players/