The document describes different views and functions available in a client portal for children and young people (CYP). The portal allows CYP to see activity on their case plan, engage with people working with them, and work on their life plan. It provides age-appropriate interfaces and allows CYP to add content, comments, and feedback. Other functions include viewing and contributing to the CYP's life story, calendar of events, family history, cultural history, locations/places, profile, and services. The portal is designed to be responsive across devices.

1. Client Portal Timeline
Scenario
Children and Young People (CYP) can access the Client Portal to see the activity
occurring on their case plan, to engage with the people working with them, and to
work on their life plan.
When a CYP enters the portal, they’re presented with a (physical and/or
developmental) age appropriate site1, 6
. They’re immediately able to see the latest
activity on their case, any recent updates to their information and new documents or
photos.
From here, the CYP is able to add new content to their timeline; such as Photos,
Documents, their mood4
, comments on any piece of information added and feedback
on events5
(such as contact visits).
Main elements
1 Child Portrait / Avatar and custom background
2 Timeline
3 Filters for the timeline
4 Slide in mood capture tool
5 Feedback features (e.g. Contact Visit feedback)
6 Simpler version of landing page for younger children
7 Notifications/changes since the user last logged in
8 Area to help the CYP understand what the Client Portal is, who has access to
their information, etc...
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2
3
6
8
7
7
4
5
Landing page for the Client Portal for older children (age 12-15)
Landing page for a younger version of the Client Portal (age 0-6)
Notification drop-down

2. Client Portal Life Story
Scenario
This view allows the CYP to contribute to their Life Story. This can be done
on their own, or with the assistance of a case worker or carer. The system will
guide the user on how to contribute content1
.
The CYP is able to invite others to contribute to their life story4
, as well as
manage the content others provide them5
.
Moving the history slider will show how the Life Story work has changed over
time. What had been added, hidden, unhidden, etc...
The entire Life Story, or specific sections, can be exported into a variety of
formats, allowing the CYP to print or share the work with people that do not
have access to the Family Portal.
Main elements
1 Life Story entry
2 Life Story history slider, scroll to see changes in the Life Story over time
3 Slide in content to use for the Life Story
4 Life Story contribution by family member
5 Hide Life Story content or share content for others to contribute to
6 Add new Life Story Content
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2
5
4
3
6
Life Story view for CYPs (age 14-18)
Overlay for adding new content to the Life Story

3. Client Portal Calendar
Scenario
The calendar function can be accessed when a CYP needs to keep track of events
taking place in their case plan (related: Interactive Case Plan).
The calendar displays all events1
and tasks3
related to the user. Initially these tasks
are populated from the case plan, but the user has the ability to add their own tasks
and events. These do not flow back into the case plan, but are accessible by the case
worker.
Tasks and events in the calendar have actions that can be performed on them. Such
as accepting and rejecting a contact visit event or providing feedback on a contact
visit2
.
Main elements
1 Simple calendar function for the CYP
2 Events and additional information on events
3 Slide in list of tasks (i.e. items that do not have a specific date
they need to be completed on)
1
3
2
Calendar list view for older child (age 15-18)

4. Client Portal Family History
Scenario
If a CYP would like to view or add to their genogram. They can access this
functionality though the My Family and Friends view.
There are a number of different ways to visualize relationships within the system1
, for
genograms they are:
Birth Family Tree
Care Family Tree
Adopted Family Tree
This simplified genogram2
shows where the CYP is in relation to the rest of their
family. While being simplified, it still shows critical information on their genealogy,
such as deaths and divorces.
The Family and Friends list3
on the right is always present. It can be filtered and
when selecting a person from the list, they are highlighted on the diagram (if they’re
present on it) and additional information can be presented on who they are.
Building and editing of the genogram is possible alongside a caseworker or carer,
for younger children. For older children, this feature could be used by themselves.
Moving the historical timeline at the base of the genogram4
, will allow the user to
see what the genogram looked like before it was last updated. All the way back to
when it was first created.
Main elements
1 Sub-menu showing the different visualizations of relationships that are available
2 Simplified genogram for the child
3 List of contacts related to the case, such as Child, case workers, teachers (see
Patchwork for more information)
4 Historical timeline of changes to the genogram
5
Ability to filter and search for contacts
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2
3
4
5
Birth Family genogram view for younger child (age 0-6)

5. Client Portal Safety Circle
Scenario
The CYP has the ability to move people in and out of their circles, depending on
how they feel about them.
This information can be used feed into the permission levels each person has within
the system in the CYPs life are a number of different ways to visualize relationships
within the system. A person that the CYP indicates is far outside their circle may
not see any information from the CYPs timeline. Where as people within the CYP
inner circle may see all the information in the CYPs timeline as well as their Life Story
work.
Main elements
1 Move people in and out of the different levels of circles
2 After moving a person, the system prompts to ask why they were moved
Safety Circle view for older CYP (age 15-18)
1
2

6. Client Portal Cultural History
Scenario
For CYPs who are Aboriginal or from another culture, the Family History
function will also allow them to access the history of their culture.
They can access a map of Australia1
with Aboriginal Tribal regions or a Map
of their overseas country4,
, and see which region(s) they belong to. Additional
information2
on their region(s) can be accessed, including the current
Aboriginal Elders or other cultural contacts. Further information on their
culture (such as stories), may be accessible in another location or externally to
the system.
The child may be given access to see further contact details for the people
working with them3
(related: Patchwork).
Main elements
1
Map of Aboriginal tribal areas around Australia
2 Highlight of the tribal location the CYP belongs to, along with additional
information on that tribe’s history
3 List of contact details for people related to and working with the CYP
4 Map of other cultural areas around the world
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2
3
Map of Aboriginal tribal regions around Australia (age 12-18)
4

7. Client Portal Places/Locations
Scenario
For a younger child, a conceptual view of Locations replaces the map. Here, houses
and buildings are used to represent locaitons1
. The child can see who lives in which
house, along with some basic details2
of each person. This can also be used as part
of the Interactive Knowledge Capture tool, by integrating the Three Houses game
(Happy House, Sad House, Dream House).
The history slider is used to see how this view has been changed over time.
The entire child portal will be responsive, allowing a CYP to access the portal from
any device (desktop, tablet or mobile). A mobile view of the contact list3
and places
functionality is shown below.
Main elements
1 Simplified version of the Locations map view, locations are represented by
different houses and buildings
2 Simplified version of the contact list, containing less contact information
3 Mobile version of version of the contact list, containing less contact information
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3
2
Mobile views of My Contacts and Places for young children (age 0-10)
Young child view of Locations and their relationships (age 0-10)

8. My Profile view for a young child (age 0-6)
Client Portal CYP Profile
Scenario
When the CYP wants to view and edit information on their profile, clicking on their
profile photo will access the profile view. Here, the user is able to change their profile
photo, cover photo, background themes, and change other visual elements.
Areas of their profile are visible and can be opened for more detail. Some details are
able to be updated by the CYP, such as mobile number, likes/dislikes, etc...
When viewing the details of each area, it is possible to view the historical information
as well, such as medical history.
Main elements
1 CYP profile photo
2 CYP cover photo
3 Important information on the CYP. Click on the main sections to
get more detailed information, for historical information and to edit
the content
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3
2

9. 1
2 3
Client Portal Services
Scenario
The My Services view allows the CYP to see which services they’re currently engaged
with1
, what their historical services were1
, and to search for new services2
.
When viewing current/historical services and searching for new services, the user can
view them on a map4
or in a list view3
.
The user is able to expand on a selected service to get more information on them, as
well as referring themselves to the service via the Service Referral prototype.
Main elements
1 List of existing and historical services accessed by the CYP
2 Search for new services. The results will also identify services that
the CYP is currently using and has used in the past
3 Toggle to view search results on a map or in a list format
4 Map view existing services, or of the search results
5 Button to contact the provider (see Service Referral)
Existing services for an older child (age 15-18)
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5