Personal Information
Organization / Workplace
Orange County, California Area United States
Occupation
Founder & CEO, Innovative Workforce Solutions
Industry
Consulting / Advisory
Website
innovativeworkforce.solutions
About
Workforce optimization executive with a strong track record of delivering results for multinational organizations in multiple industries. Extensive experience in B2B, strategic business planning, workforce management, human resources, finance, resource and call allocation strategies, project management forecasting and budgeting as well as P&L management.
Specialties: Workforce optimization, Contact center management, forecasting and planning, international business, strategic planning, outsourcing and offshoring, workforce management, capacity planning, business strategy, and human resources
Tags
efficiency
workforce management
workforce optimization
labor spend
call center
back office
productivity
contact center
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