Charles Watson

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Workforce optimization executive with a strong track record of delivering results for multinational organizations in multiple industries. Extensive experience in B2B, strategic business planning, workforce management, human resources, finance, resource and call allocation strategies, project management forecasting and budgeting as well as P&L management. Specialties: Workforce optimization, Contact center management, forecasting and planning, international business, strategic planning, outsourcing and offshoring, workforce management, capacity planning, business strategy, and human resources

efficiency workforce management workforce optimization labor spend call center back office productivity contact center

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Charles Watson

Presentations

Leveraging the power of WFM to drive profitability

The case for workforce optimization

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Introduction to Workforce Planning

The case for workforce optimization